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10 Ways to Improve Service Industry Operations

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StrategyDriven Tactical Execution Article | 10 Ways to Improve Service Industry OperationsRunning a restaurant, eatery, or any business in the service industry requires grit, determination, and intelligence, all rolled up into one. In any case, restaurateurs have to contend with a range of issues such as competition, the economy, and seasonality, to keep their businesses afloat and increase sales.

Nowadays, restaurants are no longer about cooking and serving meals alone, but also about consumer experience, ambiance, convenience, and good service.

If you want to see diners coming back to your restaurant every time, then you have no choice but to improve your operations. Here are a few tips on how to go about it.

1. Utilize Restaurant Technology

Any business in the service industry that is yet to embrace technology stands to lose a lot. Technology has improved operational efficiency by reducing workload, eliminating paperwork, streamlining services, and ultimately increasing sales.

With the emergence of digital menu boards and other restaurant digital signage, restaurants should expect up to 31.8% increase in sales. No. They do not work like magic. Research shows that 80% of consumers are likely to enter a restaurant after seeing attractive signage.

Moreover, these display systems allow you to incorporate full-motion videos into your menus so that you can reach and engage your customers easily.

2. Expand Menu Offerings

Expanding your menu offerings is another great way of improving operations and increasing sales. By giving your customers more options on the menu, they are likely to stream back and even invite their friends to your restaurant.

This brings us back to the use of digital menu boards. The benefits of using digital menu boards are almost endless. So dynamic are these digital boards that you can add more items to the menu display, include information about ingredients, or change the menu content at the touch of a button.

Nevertheless, you should be very careful when creating your menu and learn about the various digital menu board mistakes you should avoid if you want to attract more customers to your establishment.

3. Take Advantage of Social Media

Social media is a game-changer in almost every sector and the service industry is no exception. You can use social media to expand your reach and retain your current customers for free.

Social media platforms like Facebook, Twitter, and Instagram allow you to connect with your customers by liking or replying to their comments. You can also encourage your fans to share your posts, photos, and menus with their friends for a wider reach and increased brand awareness.

4. Create a Loyalty Program

Many restaurateurs make the mistake of focusing on attracting new customers rather than keeping their existing customers. This can leave a huge dent on your sales as your most loyal customers begin to feel disoriented and start thinking twice about returning to your restaurant.

One of the most effective ways of retaining customers is building a loyalty program. It doesn’t have to be complicated. You can start by issuing gift cards, free dessert, or special discounts to your most loyal customers. By doing so, it won’t be long before you notice an improvement in operations.

5. Offer Online Ordering

Although eating out in a physical establishment is still fun and exciting, things are changing and more people now prefer to order their food online. With this in mind, you should change with the times and offer online ordering. This will not only improve your operations and increase your sales but also retain your customers. Your clientele will have no reason to buy food elsewhere.

6. Adequately Train Employees

If you want to improve operations in your restaurant, it is imperative that you employ staff with the right training. Look for employees who have the right mix of skills and knowledge to avoid spending more money on cross-training. You can also consider providing custom training to your staff to ensure they are competent to handle your specific requirements.

7. Turn Your Customers into Promoters

Your loyal customers are certainly your biggest fans, and they would be more than willing to promote your restaurant to their family, friends, and workmates. However, for this to work, you have to make sure that you prepare tasty, lip-smacking meals every time to ensure your new and existing customers keep coming back for more!

8. Consider Outsourcing

In some cases, your current staff may not be able to handle some aspects of a restaurant business. This is the point where outsourcing comes into play. You should consider hiring experts to help set up the right structures and provide suggestions aimed at improving your operations.

9. Leverage Analytics and Trends

Utilize various reporting and analysis tools to monitor current market trends and know what is happening in your restaurant. Leveraging on analytics and trends will give you an idea of whether you are on the right path to success or not. You can then make the necessary adjustments like employing more staff or scheduling the right software to improve sales.

10. Cross-Train Employees

Cross-training your employees prepares them to be able to do more than one job. For instance, you can cross-train your waiters to be kitchen staff or vice versa. This means your operations will not stall in case one of your most reliable staff is sick or away on leave. However, you should only consider cross-training your most loyal staff to avoid disappointments when they decide to seek employment elsewhere.

Learn The Secrets To Impress Customers From Day One

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Are you interested in gaining more customers for your business? If so, then you need to work to ensure that you do impress them from the first day they find your company. This is always going to lead to higher conversions. Here are some of the boxes that you need to tick to get this right.

StrategyDriven Customer Relationship Management Article | Learn The Secrets To Impress Customers From Day One

A Killer Website

First, you need to think about your website. For most customers and clients, this is always going to be the first impression that they get of your business. You need to pay attention to load times. If it takes anywhere more than three seconds for a page on your site to load, then you’re going to have problems with your bounce rate. You need to think about the design too. It’s absolutely vital that your site stands out from all the other possibilities in the SERPs. A custom website programming solution is often the best way to ensure that’s the case.

A Fast Call Back

These days, customers don’t want to be waiting long for an answer they need. They want to get results immediately and this does tie back to ensuring that your website loads rapidly. If a customer makes an enquiry, you need to make sure that you are in a position to respond within at least 24 hours. If it’s anything more than this then you can bet that a customer will have turned their attention to the competition and potentially found the solution they were searching for before you could even pick up the phone.

Honesty And Transparency

Next, you need to make sure that you are both honest and transparent with customers. They value this more than most other things. They want to know that they can trust the company that they are buying from and this should always start with the quote that you offer for a product or service. The quoted price should be exactly what the customer is going to pay when the service is delivered. If you can’t quote a price, then you need to be honest about this as well. Don’t end up in a situation where they can catch you out further down the line.

Rave Reviews

Finally, you do need to think about reviews. The latest reports suggest that more than 80% of customers and clients will check reviews online before they even consider committing to a purchase. So, if there’s an issue with your reviews then you could lose a lot of buyers. This is often a matter of knowing how to approach reviews. For instance, you should respond to them publicly as this will send a positive message to any potential customers. You also need to watch out for bad reviews on social media that might be spreading like wildfire.

We hope this helps you understand some of the key steps that you do need to explore to get things right here and guarantee that your customers don’t leave you for a competitor. Impress them from day one and they’ll always come back for more.

Factors to Consider When Choosing Managed IT Services

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StrategyDriven Managing Your Business Article |Managed IT Services|Factors to Consider When Choosing Managed IT ServicesTechnology is on the rise in every sector of the world, including the business sector. Technology demands for business have made it a necessity to have a department managing IT. Management of IT has today become a vital aspect of every business.

As a result, most businesses have opted to have an internal IT department to help manage the technical aspects of a business. However, some companies have opted to outsource IT management services from professional managed IT service providers. Being that technology is an integral part of business IT, it is essential to always choose a provider with high levels of skills that will provide you with excellent services. Settling on a provider is not easy because there are numerous managed IT service providers.

Here are some if the important factors that you should consider when choosing a managed IT service provider.

Security

With the high levels of cybercrime, security has become an important aspect of a business. However, ensuring a high-end securing can be difficult and costly. With that in mind, you must choose a service provider that does not just monitor your information system and infrastructure. But you must consider a company that can also offer strategic security plans.

With a rigid and reliable IT security, you can ensure all customer and employee data remain safe and secure. Reliable IT managed services ensure to encrypt your network to prevent people from accessing it not unless with permission. Network encryption also allows you to monitor any activity that is conducted on your network. This gives you a straightforward way to detect suspicious activities, giving you an opportunity to come up with an appropriate measure to counter it. With this, you can guarantee that you can minimize and prevent risks of cybersecurity threats from infecting your IT system and infrastructure.

Due to the nature of their work, IT support providers gain access to sensitive company information and private data. As a result, you should ensure the company has a high level of confidentiality. Or you can limit the extent of information they access to have some discretion. You should identify the initiatives the company will take to guarantee the confidentiality of your sensitive information and customer data.

Availability

One of the most essential factors to consider about manage IT companies is their service availability. The company should provide service and support 24/7/365. Quality IT managed services company will provide you with qualified IT personnel to take care of your IT needs on a shifting basis. IT service providers assure constant delivery of top-notch managed IT services through continuous and round the clock IT support.

Determining the availability of the company is crucial. This is because it will help you ascertain how proficient the IT service provider can be. 24/7/365 IT monitoring means that the company will be in a position to offer updates and provide technical support as quickly as possible. On top of this, the constant monitoring of systems also allows them to detect IT related issues in a timely manner before they became a major problem in the organization.

With early detection of problems, your provider will be able to quickly come up with solutions to the problems. This guarantees that your business can prevent worse system problems and IT disasters in the future.

The managed IT service provider you choose must be capable of addressing all your concerns. Apart from 24/7 system monitoring, the company should also provide a responsive service desk where your employees can be able to reach them for support, either through call, email or chat. This allows you staff to have a faster resolution to any IT challenge that they might face, such as problems logging in.


Scalability

You should always remember business growth when selecting an IT managed services provider. Your business demand today may not be as critical to what your business will have in a few months or years. That is why it is important to hire a service provider that understands your ever-changing business needs.

Reliable and experienced IT managed service providers offer scalable services. This means that their IT services will adapt to all the technical needs of your business. For instance, if the number of employees in your organization increases by a large number, say from 3000 to 4500, the IT service provider should be able to provide you with enough skilled personnel to provide quick and timely resolutions to prevent a decrease in productivity. This allows the It service providers to meet all your IT requirements smoothly and effectively. Through this, you can ensure that your IT system and infrastructure will be able to adapt to the changes as a result of business growth.

Experience and expertise

It is imperative to consider the experience and skill of the company. Should the personnel have the right skills, knowledge and expertise? The IT service company should have a team of professionals in IT who are certified to offer these services, thereby preventing amateur companies from experimenting with your IT infrastructure. Reliable service providers are ones that have successfully handled a number of clients from different industries.

Every industry is unique. Similarly, every organization and company has its own way of handling day to day operations. Consequently, every business has varying and different IT requirements. As a result, you must choose a provider with a proven reputation and experience of handling IT needs of a diverse set of clients. This shows the company can offer unique IT services that your system needs.

Additionally, you should choose a company with the ability to provide cloud back up and data recovery services. Generally, the company should be able to provide solutions to any problems with your network and computers. If you hire a company that does not offer full IT support, then you will have to incur additional costs of hiring a new company or losses from unsatisfied customers or clients.

Conclusion

Outsourcing managed IT services allow you to focus on other vital needs of your business. With the best IT service, you can ensure that your network is secure and stable. This allows you to maintain smooth business operations. You need to ensure you only outsource services from a well proven and reliable company.

8 Things Every Small Business Needs To Consider When Expanding

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StrategyDriven Strategic Planning Article |Small Business|8 Things Every Small Business Needs To Consider When ExpandingExpanding your business can be a daunting time as a small business owner or entrepreneur but at the same time, it can also be very exciting. The fact that you’re even considering some form of business expansion must mean business is going well, and that you’re doing something right. However, there are many things to consider when taking your small business to the next level, especially if you don’t have any prior experience with business expansion. Luckily, it’s far from impossible and today we’ve put together a guide on things that every small business owner needs to consider before expanding.

Affordability

One of the first things you have to consider is how much expanding nationally and internationally will cost your company. It comes with a variety of costs to conduct your operations overseas, from commercial space to travel, customs, shipping, and production. These expenses range considerably across countries and international regions, as well as unique expenditures that apply only to international expansion.

You don’t want to face unforeseen cash flow problems, so it’s a good idea to build a list of all the expenses to ensure that they balance with the future income and profits you will earn. If expanding your business financially seems like a good idea, then with the right planning it might prove quite successful.

But if it appears that costs, including start-up costs, would take years to recover, it makes more sense to concentrate your resources on local expansion or diversify your products/services instead of entering the international market. Sometimes starting smaller and gradually working your way up proves to be a smarter financial option with business expansion.

Employment regulations and tax laws

When it comes to taxes and employment, various countries and regions have different regulations. For example, through OSHA, the US has stringent regulations on employee safety, while other nations may have relaxed laws regulating workers’ safety. And, it isn’t always that easy. For example, Mexico has a variety of different entities that control employee safety, each with its own laws that are often inconsistent.

You also need to think about other laws when it comes to health and welfare benefits. It is now more important than ever for employers of all sizes that sponsor group health and welfare benefits, to have a formal plan document (ERISA Section 402) and Summary Plan Description (“SPD”) (ERISA Section 102). To remain compliant, all employers must also issue various required notices to employees. For these health and welfare benefits, you will need valid Compliant Wrap Documents to ensure you’re abiding by the law.

You can not afford to disregard these legal rules, since they affect everything from the recruitment and selection of employees in each country to the proper filing of your tax returns. You will need to remember how your home country handles internationally earned money, as this could have a direct effect on earnings. When planning an expansion, minimise risk and look at these regulations earlier instead of later. The sooner the procedure regulations reach the decision, the better.

Brand consistency

If you’re expanding your business overseas, there’s a large chance that your brand is brand new and will have little or no recognition. Your brand consistency is important, but you also need to think about how your brand will appear in foreign languages. What might mean something great in your native language might not in another and therefore could directly affect sales of your product. Take the time to conduct thorough research on how your brand is going to appear internationally to those that might not have heard of your brand before.

This doesn’t, however, mean that you need to change your branding. It simply means that you may have to tweak the wording or names of your products to suit the new audience. You should continue to try and keep your branding as consistent as you would normally, as changing it could directly affect sales in other areas. Keeping your brand as recognisable as possible is imperative.

Marketing efforts

Clearly, your marketing efforts have been pretty good so far, especially if you’re planning on expanding your business. Much like with your brand consistency, you need to adapt the marketing strategies and messaging to match standards (and laws) in different countries while expanding internationally. Language is an obvious factor, but success can be greatly affected by the deeper sense of messaging across some cultures. There’s a rule in marketing: think internationally, behave locally, which translates into a single brand that adapts advertising to suit distinctive aspects of the culture. Also, hiring a local marketing company allows locals to put the brand in the best light.

StrategyDriven Strategic Planning Article |Small Business|8 Things Every Small Business Needs To Consider When ExpandingDon’t leave existing customers behind

It’s important not to forget the customers that have helped your business this far, and this is often forgotten by expanding businesses. If they now turn away from you, expanding might end up being an expensive catastrophe. While an expansion is a great time to make a fresh start with your business, don’t do so at the expense of the people that helped you get to where you are today.

It will always go down badly with some people if you implement some kind of change into your company. There is no such thing as the perfect plan, but to make your expansion a success, you can’t let this fear stop you from introducing the improvements you need. Strike a balance between your new market being pursued and your current one being preserved.

A great way of keeping your existing customers involved in your business expansion is by rewarding them for their loyalty. You could send a mass email out to your customers providing them with a small discount on their next purchase. Not only will it show that you’re thankful for their custom, but it will help drive more sales to your business. Noone can resist a discount!

What are your competitors doing?

No matter what kind of industry you’re in, you’ll always have competitors. Even if you’re not physically at war with them, the simple fact is that it’s your business against theirs. What are they doing right? Who are they targeting? What are their marketing efforts like? Have they expanded overseas? Is there anything you could use as inspiration for your expansion? There’s nothing wrong with keeping a close eye on your competitors to better your own business.

Business collaborations

Businesses collaborate to help expand their market and of course, make more profit. Therefore, if you’re trying to transition out of the small business category, collaborating with another business could really help boost your visibility, especially if you’re teaming up with an already-established international business. Approach businesses that you could see yourself working with, and make sure you have an idea or two in mind! For example, if you’re a smart home technology distributor, you could approach events organisers with the intent of letting them use your technology at their events. Be creative!

Preparation is key

Nothing bad has ever come from preparation for something, and the same goes for your business. Detailed research into the marketplace you are planning to enter should be involved in your preparation, along with product testing (if applicable) and marketing research.

Ultimately, the last thing you should be doing when it comes to expanding your business is rushing into things. Take the time to make sure it’s the right decision financially and lawfully and you’ll find that things begin to fall into place. After all, Rome wasn’t built in a day and neither will your business expansion.

5 Tools To Invest In To Help Grow Your Interior Design Business

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StrategyDriven Managing Your Business Article |Interior Design Business|5 Tools To Invest In To Help Grow Your Interior Design BusinessAll businesses need the tools to function properly and your interior design business is no different. From handling client queries, managing your team (or yourself) to drafting ideas for the next project, it all requires assistance. Making sure you’ve picked out the best tools for the job is important because it makes your job a lot easier as a result.

With that being said, here are five tools to invest in to help grow your interior design business.

Use 3D Interior Design Software For Clients

When it comes to bringing an idea to life, whether it’s your own or through the client’s own vision, it’s good to see it in a 3D format. For some clients, you may find that showing them a sketch or flat design of their space is not really helping secure they’re faith in you.

However, being able to present them with a close visual of what the space will turn out to be like, is going to be more effective. That’s where a 3D interior design software is going to come in handy because it helps bring that vision to life in the best way.

Picking the right type of software though is a difficult one because there are so many to choose from. It’s all based on what you need and require. For example, you might find one that is affordable due to having multiple employees. Or it could be that you need something more complex in the effects and choice it has when furnishing a 3D space.

You’ll be spoilt for choice as there are many on the market. There are some reputable ones like Foyr Neo for example. This one offers good value for money and it includes a free 14-day trial. As well as incredible design tools and over 50,000 built-in models to pick from.

When investing in your interior design business, having visuals to refer to and work on before putting the plan into action can be very helpful. It can also be the difference between securing another client or having little to no work coming in for the following month.

Showcase Your Portfolio With A Website

As an interior design business, a lot of your business comes down to showing visual examples of your work. When you start out, it may be word of mouth or simply knowing those who’ll happily pay you to design for them.

However, when you create a website to display all your recent work, it can be a great insight for any potential clients to see what you’ve done previously. A website is easy enough to make, especially as there are plenty of platforms that allow you to host and design a basic one at least.

It’s worth getting a designer though to design your website if you’ve not got the technical knowledge to do it. Being able to use your website as a way of promoting your services is something that will come in handy now and further down the line.

You should also utilize your social media platforms too as a way of advertising your interior design business. Connecting this up to your website is great for cross-promotion. Invest in a website and it hopefully secures yourself some additional clients, paying you back time and time again.

If you’re seeking inspiration on what websites to choose for hosting your website on, then Wix and WordPress are all worth looking at. They’re certainly the best place to start when needing reputable platforms that most people use nowadays.

StrategyDriven Managing Your Business Article |Interior Design Business|5 Tools To Invest In To Help Grow Your Interior Design BusinessOrganize You & The Team With Business Management Software

When handling a team, it’s difficult to manage everyone when you might not all be in the same place at once. With an interior design business, employees might be out meeting clients, sourcing materials and overseeing projects. With that said, there might not be a lot of time spent within the office environment.

What’s needed in that case is a software that you can easily manage the entire business on. This might be a communications platform that’s combined with project management. This combination is usually the best because it allows for your teams to communicate with each other in real-time and to also manage any joint projects.

Keeping the team organized is important and is part of the job that you have as an interior design business. If you’re a solo business owner and have only yourself to look after, then this tool can also be useful for you too. You might want to get one that’s more focused on the project management though.

The better streamlined your business is, the easier everything becomes. There’s plenty of specialized software out there that’s been made specifically for interior designers in mind. From managing projects and crafting reports, it’s good to have as much at your disposal as possible. Automating your time-consuming tasks can also be done when you have a project management system in place.

If you’re trying to invest in your business, then it’s essential to use this tool to help keep things running like clockwork. And time is something you need when running a business. The more you have left to spare, the better!

Remember Everything With Note-Taking Apps

For interior design businesses, retaining clients and having a good reputation to get new ones is obviously important. With that being said, everything you do needs to be impressive from the initial client meetings you have, to the final reveal of the project you’re working on. Using technology to your advantage, it might be worth looking into a note-taking app to help capture all the relevant information needed.

For example, if you have a number of client meetings where you’ll be walking around a site. You don’t have the luxury of sitting down at a table to note everything down comfortably. Therefore, a note-taking app on your phone or electronic device, allows you to type or at perhaps record voice notes, as you go.

By doing this, you don’t miss any important information and that information might be key to impressing your clients. It’s something that as a business, the rest of your employees would benefit from too.

It’s also helpful for those who perhaps don’t digest quick conversation so easily and having that option to take notes or record the meeting can be ideal. When your clients are critical for business, it’s important to do everything you can to make sure all their needs and requirements are met.

If you’re after some note-taking suggestions then Evernote is a great choice as well as Apple Notes for any Apple users.

Manage The Books With Accounting Software

Managing the books is something every business needs to do and it’s something that can be vital in keeping your company afloat. For a solo business owner, you may be in the position to outsource but for most, it’s a one-person does all job when running it by yourself. That means that you’ll need to have something in place to keep everything in check.

The same goes for a business with multiple staff as not only do you have to deal with the expenses of the business but you also have to pay your staff. If you don’t have the right software in place, then things go wrong. For bigger interior design businesses, you may have multiple software platforms in your finance team, so it may be good to streamline this.

Accounting software like Quickbooks as an example is great for accounting. You can see what comes in and what goes out, draft invoices and process expenses efficiently. Having it all under one roof can be a lot easier to manage and it’s something that’s easy enough to understand.

For many business owners going it alone, it can be hard to handle a part of the business that maybe you’re not skilled in or particularly familiar with. When it comes to accounting, it’s not typically everyone’s speciality, so it’s good to have something like Quickbooks to rely on.

With platforms like this, they usually have a subscription service or perhaps a one-off fee which you pay for a lifetime membership or download of the software. It’s a great opportunity for those who need a bit of flexibility or are looking for something for the long-haul. Regardless of what you go for, it’s certainly something that you need and should think about getting.

Another problem with finances in a business is that it’s important to keep cash flow healthy and that doesn’t always happen. With clients paying late or problems out of your control, it’s important to have a good system in place that keeps it all moving forward as it should do.

These are just a few examples of what tools to invest in when it comes to your interior design business but there may be more that you need and find suitable. It’s good to pick what is going to not only help you in your interior design business but what will also make your business processes as an interior designer, a lot easier.