Information flow is the lifeblood of every organization, whether passing verbally, electronically, or via hard copy. The clarity, accuracy, and conciseness of information passed as well as the quality of understanding by the intended receiver(s) determine, in part, the effectiveness of transference by the overall communications network. The fluidity of the system, formal and informal, composed of people, applications, hardware, and paper, serves as the remaining factor in the organization’s communications effectiveness.
While critically important to every organization’s success, variations between individual knowledge, experience, and motivation, creates differences in perception that makes all communications difficult. Similarly, differences between the organization’s computer applications and hardware systems employed challenge the smooth, unaltered passage of data and information.
Focus of the Communications Forum
Materials within the Communications Forum focus on those principles and best practices implemented at leading organizations to ensure consistent, fluid transfer of information between individuals. The following articles, podcasts, documents, and resources cover those topics critical to an exceptional internal and external organizational communications.
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During a recent film shoot in Tucson, Arizona for a new Internet project, I woke up at 4am unable to sleep. So as millions do when our sleep is interrupted, I got up and started wading through my cluttered email inbox.
Email consumes enormous amounts of time (some studies indicate that 40% of a typical employee’s day is spent sending and receiving email).
Yet we rarely think about strategies to use it more effectively. In addition, research shows that a significant amount of email is misinterpreted, leading to embarrassment and sometimes being fired. A few simple guidelines can keep you from wasting enormous time, and protect you from humiliation, frustration, and even legal issues. So try out these ideas and see if you can begin to gain some ground in the daily email war:
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Phil Cooke is a television producer and media consultant at Cooke Pictures in Burbank, California. His new book is ‘Jolt! Get the Jump on a World That’s Constantly Changing.‘. Find out more at philcooke.com.
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A professional’s career and their collected Body of Work encompass time, energy, resources, perseverance and lots of commitment in order to produce. This holds true for any company, institution and for any person.
The multiple parts of a successful company require care, attention, grooming and benchmarking. All branches must interact and contribute to the base of the organization. The base waters and feeds every part of the tree.
There are three key ingredients in developing deep leadership roots. Long-term success for the company and a healthy career for the individual are attributable to:
The manner in which an organization or professional lives and conducts business on a daily basis. I symbolize this with the analogy Fine Wine.
The evolution, education, enrichment, professional development, training and life experiences that one amasses. This continuum is symbolized by the analogy Aged Cheese.
What of value is really accomplished and left behind. This shows that the business or person actually existed and contributed meaningfully to society, rather than just filling time and space on this earth. This is symbolized by the analogy Valuable Antiques.
Wine
Just because it is a bottled alcoholic beverage doesn’t mean that it contains great wine. In the marketplace, there exist large quantities of fair wine, some bad wine and some good wine. There’s very little great wine.
Defining what is ‘good’ is a matter of judgment, perspective and prejudice. When one assigns the term ‘great,’ then the wine (used as an analogy for one’s daily process of living and working) takes on rare proportions.
The general public is not exposed to the wine vineyard process and, thus, is not familiar with the characteristics of that special reserve:
A good crop of grapes from which to draw.
Skilled processes in picking and processing the grapes.
Knowledge in the making of wine.
Care for the industry, the product and the process (a defined Vision).
Skilled technicians, who transfer the intent of the wine maker into the bottle.
Packaging, distribution and marketing of the product.
Reputation of the winery, steadily built and carefully preserved.
An informed clientele, with the ability to appreciate and enjoy the wine.
The right settings in which to showcase the product.
A body of pleasurable and memorable experiences from which customers will build brand loyalty.
A reinforced manufacturing process that assures consistency in all areas.
Stated, refined strategies for the winery to remain in business, producing a quality product and maintaining clientele appreciation.
Cheese
We all eat and enjoy cheese, in some form. If it’s a brand or flavor we recognize, we think it’s good. When cheese is part of a favorite recipe, then it’s an essential ingredient, though we might not eat it by itself.
The process of creating and curing the cheese (used as an analogy for the process of sharpening and amassing life and professional skills) is both an art and a science.
When it comes to cheese, people generally uphold these constants:
Cheese is made from milk.
It is manufactured in various places, utilizing various processes.
Some sources of cheese making (Switzerland, Wisconsin) are acknowledged for their expertise.
Cheese is wrapped and packaged in various forms: sliced, chunks, rounds, barrels.
Sometimes, cheese is processed, liquified, smoked, whipped, grated or otherwise reconfigured.
Cheese is bought in stores where we regularly trade.
It comes from packages that are neatly wrapped and arranged for eye appeal in a clean, well-lit and suitably refrigerated dairy case.
Price is often a deciding factor in buying. Most people buy the cheapest brands.
The flavor of cheese we buy depends upon the use we have for it…be it as an appetizer, as an ingredient in an ensemble dish, as a salad enhancer or just to munch on.
Most often, we mix the cheese with something else.
Various styles of cheese are often served at a time, or mixed into recipes.
If it tastes good, we consume it again. If not, we will not likely give that flavor or brand another try.
If guests like it, we will serve it again. If not, their preferences will influence ours, and, thus, the cheese will not reappear.
If it is really good, we refer it to others…sometimes giving it as a gift.
The better it appears to be (marketing, wrapping, price, place of purchase) affects our viewpoint on its quality.
It is often served with wine, sometimes on antique trays or dishes.
Antiques
Antiques are rare, interesting, fanciful and out of the ordinary. They tend to stimulate affection, admiration and appreciation. They are generally thought of as joyful, artistic and quality-reflecting possessions which are in rare supply.
Everyone owns and buys possessions, including clothing, equipment, furniture and household items. A small percentage of the public views unique versions of these same items as antiques, creating a preferred place for them in their lives.
Antiques are perceived in different manners. The substance of antiques (used as an analogy for what one does-accomplishes with his-her life and organization) is that of the creator, not the seller or the collector.
Among the truisms of antiques are:
Their quality and workmanship is set by the creator, with inspiration from diverse sources.
Their market value is set by the seller, who often is an appreciator or, at the least, has a profit motive.
Their purchase price is set by the buyer, who also believes that getting a bargain enhances the value of the antique.
The collector appreciates collectibles as a whole and their own specialties in particular.
The collector appreciates those who appreciate.
As one attaches value to the unique, one finds value in other things around them.
Appreciation for value becomes a quality of life ingredient.
Definitions of antiques vary from collector to collector, depending upon interest. To one, it may be a rare painting. To another, it is custom-made furniture. To still another, it may be a Roy Rogers wristwatch, one of Elvis Presley’s scarves or a Partridge Family lunchbox.
Seeking out new and unique places to find antiques is great fun, and one seeks to include friends in the quest.
The hunt is worth as much or more than the actual find.
As friends take up sub-specialties in collecting and preserving, we support their passions and interests.
Once one gets acclimated toward antiques, one does not ‘go back.’ As an interest, it becomes a ‘way of life.’
The nature of value continually changes and evolves.
Nourishing a Body of Work (Antique)
No company or individual sets out to create an antique (lifelong Body of Work). It just works out that way, depending upon such factors as:
The crafting artist, as a person and a professional.
The arsenal of tools which the creator has at hand.
Combinations of experiences, training and assimilation which were gleaned by the artist.
Unexpected twists, turns and situations which the craftor saw and seized upon.
Vision for the project, from concept through execution.
Sets of standards, with mediocrity not a rung on the ladder.
An innate sense of perspective, with the reality that no such thing as perfection exists.
Marketplace sensitive considered in the overall project, but not pandored to.
Applications for the concept and durability of the product for the long-run.
The phenomena of people liking and admiring antiques, years after their creation, is like a successful wine and cheese party. But, this isn’t why the wine and cheese were made.
There are many forces and outside influences who set standards for quality. Normally, it’s the marketplace. Who should be the arbitrator and benchmark? You should. Your company will. Your family must.
7 Plateaus of Professionalism:
Learning and Growing. Develop resources, skills and talents.
Early Accomplishments. Learn what works and why. Incorporate your own successes into the organization’s portfolio of achievements.
Observe Lack of Professionalism in Others. Commit to sets of standards as to role, job, responsibilities, relationships. Take stands against mediocrity, sloppiness, poor work and low quality. Learn about the culture and mission of organizations.
Commitment to Career. Learn what constitutes excellence, and pursue it for the long-term. Enjoy well earned successes, sharing professional techniques with others.
Seasoning. Refining career with several levels of achievement, honors, recognition. Learn about planning, tactics, organizational development, systems improvement. Active decision maker, able to take risks.
Mentor-Leader-Advocate-Motivator. Finely develop skills in every aspect of the organization, beyond the scope of professional training. Amplify upon philosophies of others. Mentoring, creating and leading have become the primary emphasis for your career.
Beyond the Level of Professional. Never stop paying dues, learning and growing professionally. Develop and share own philosophies. Long-term track record, unlike anything accomplished by any other individual…all contributing toward organizational philosophy, purpose, vision, quality of life, ethics, long-term growth.
Criteria for Assessing and Nurturing Professionalism
Hank Moore has advised 5,000+ client organizations worldwide (including 100 of the Fortune 500, public sector agencies, small businesses and non-profit organizations). He has advised two U.S. Presidents and spoke at five Economic Summits. He guides companies through growth strategies, visioning, strategic planning, executive leadership development, Futurism and Big Picture issues which profoundly affect the business climate. He conducts company evaluations, creates the big ideas and anchors the enterprise to its next tier. The Business Tree™ is his trademarked approach to growing, strengthening and evolving business, while mastering change. To read Hank’s complete biography, click here.
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Even the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.
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