The Individual Initiated, Knowledge and Skills Controlled Environment represents a culture that is moving toward greater consistency in action if not action initiation. These organizations are still largely guided by local controls and individual contributors and lack the more rigorous oversight and activity reinforcement realized in supervisory and leader led companies. Thus, these organizations gain a limited amount of increased consistency while still maintaining a high level of innovation and flexibility.
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In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative. This lack of buy-in trickles down and pretty soon everyone is at odds with the change because not having been in the initial ideation sessions, they don’t see any value. Great change initiatives have died on the vine because ‘THEY are just giving us more needless things to do.’
This idea is supported by Harvard Business School Professor John Kotter, authority on leadership and change, who finds that in order to succeed, 75% of the company’s management, needs to ‘buy into’ the change.
Busy managers, who are already overwhelmed with previous change initiatives, tend to panic and jump in too fast with new systems; they act without proper preparation and neglect to get input from their team which leads to a very bumpy ride. Systems fail to reach their full potential and people become frustrated, which results in pushback, absenteeism, and low productivity. In his book entitled Influence by Robert Cialdini he explains that one of the most influential words in the English language is ‘because’. Studies have proven that no word has more power to motivate people to take action than ‘because’. Simply adding this word to a request, to a statement, to a call to action, the numbers of people who respond go up exponentially. In other words, people need a reason to give their buy-in otherwise they won’t do it, drag their heels or do it very badly.
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Sarah Gee is co-author of Business Improv, and as senior faculty member for The Second City Business Communications has informed, challenged, inspired and entertained audiences for Fortune 1000 companies across the globe. As facilitator, consultant, and coach she shapes and builds corporate competencies for major corporations such as General Motors, MB Financial, and United Airlines. Sarah also helps develop future leaders with Business Management training programs for executive MBA students at the University of California, Anderson School of Management, Duke University Fuqua School of Business and Columbia College. Contact Sarah: [email protected].
Val Gee is author of several books published by McGraw-Hill including: Business Improv, The Winner’s Attitude and Super Service. Since arriving in America from England in 1983, Val has designed, developed and delivered training solutions for business professionals worldwide including: Motorola, Hyatt Hotels, Siemens, DeVry University, GE Healthcare and HSBC. Bringing the power of her capability to focus on thought leadership, change management, and generating creativity, Val is currently facilitating several workshops around the U.S., for employees of a large government agency. Contact Val: [email protected], www.mjlearning.com.
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Organizations are accustomed to looking at concepts and practices one way at a time. Clinging to obsolete definitions and viewpoints have a way of perpetuating companies into downward spirals.
By viewing from others’ viewpoints on life, we find real nuggets of gold with which to redefine organizations.
Companies that adopt new viewpoints and defy their conventional definitions will create new opportunities, organizational effectiveness, marketplaces and relationships.
As a Big Picture business strategist, I encourage clients toward adopting new ways of thinking about old processes, including those which brought past and enduring successes. Symbolic are these phrase definitions which I have created for familiar business words. I have created new acronyms for well-known business terms, in order to help us visualize opportunities differently.
My acronym for BUSINESS: Big-picture Understanding Symbiosis In Nomenclature, Economics, Systems, and Services
WORK: Windows of Opportunity, Requiring Know-how
My acronym for GOALS: Getting Organized Allowing Lifeblood Systems
Growth Opportunities And Legacy Support
THINK: To Have Ideas, New Keys
FAILURE: Finding Answers In Life, Utilizing Retrospective Enlightenment
SETBACK: See Experiences
in Terms of Business Accomplishments, Commending Knowledge
SUCCESS: Sophisticated Utilizing of Conditions, Contributions, Energies, Strengths and Synergies
My acronyms for FEAR: Find Excellence After Reflection
Formulating Energies Actions and Responsibilities
TECHNOLOGY Teaching Excellence Can Have Numerous Outcomes on the Life Of the Global You
WEB: Worthwhile Economical Business
EMAIL: Enlightening Marketplaces And Initiating Links
The purpose of any business is not just to make money. It is to be just:
Committed to customers.
Respectful of employees.
Successful enough to grow, pay its dues and continue growing.
Upholding standards of quality and commitment.
Focused through everything else we back to our customers.
Too often, one hears about what goes wrong in business relationships. From our viewpoint, if business is conducted honorably and professionally, then profitability and success flow from doing the right things… not from pursuing false goals.
The best successes are earned and learned. We should not take good fortune for granted. Business track records are garnered by going the distance, reading the trends and continually changing. As the years go by, one continues paying dues. Learning, experiencing and evaluating is the best process to achieve lasting success. The best dues yield nuggets of wisdom that couldn’t have been earned any other way.
The smartest person is the one who knows what he-she does not know. With maturity comes the quest to learn more, understand the factors and apply newly acquired insights to higher purposes. The person who commits to a path of professional development never stops achieving… and profitably impacts his-her business relationships.
Language is food for the mind. Browse a dictionary, and you create new ideas. Words are fun and connect your business to tomorrow. Technology cannot take the place of human communication… only may add to it. Every opportunity should be taken to enhance literacy skills of employees and entire organization. The language of success is initially found in a dictionary.
My acronyms for EDUCATION:
Standpoint of students: Earning Distinction Usually Capitalizes After Training and Instruction Optimize Net-rewards
Standpoint of teachers: Each Day Unleash Creativity After Teaching and Inspiration Occur Noticeably
MUSIC: Masterfully Utilizing Symbiosis, Imagination and Congruence
TRAINING Teaching Radiant And Innovative Nourishment Inspires Natural Growth
LISTEN Language In Studying The Evident Networks
PROBLEM Polarizing Routine Obstacles By Letting Elegance Materialize
SERVICE Securing Excellence Requires Visualizing Innovating Customer Effectiveness
PROGRESS Pursuing Royal Objective Gauges… Rewarding Empowered Super Service
FORTUNE Future Operations Require Teams Understanding Needs and Expectations
INNOVATE Imagining Niches and Norms, Optimizing Valuable Alliances, Training and Experiences
Every business, company or organization goes through cycles in its evolution. At any point, each program or business unit is in a different phase from others. The astute organization assesses the status of each branch on its Business Tree™ and orients its management and team members to meet constant changes and fluctuations. Going ‘outside the box’ to shift perceptions enables any company to think, plan and operate in productive new ways.
Characteristics of Creative Business Definitions… thus, Company Philosophy…
Focus upon the customer.
Honor the employees.
Show business life as a continuous quality process (not a quick fix or rapid gain).
Portray their company as a contributor (not a savior).
Clearly define their niche (not trying to be all things).
Say things that inspire you to think.
Compatible with other company activities and behaviors.
Remain consistent with their products, services and track record.
About the Author
Hank Moore has advised 5,000+ client organizations worldwide (including 100 of the Fortune 500, public sector agencies, small businesses and non-profit organizations). He has advised two U.S. Presidents and spoke at five Economic Summits. He guides companies through growth strategies, visioning, strategic planning, executive leadership development, Futurism and Big Picture issues which profoundly affect the business climate. He conducts company evaluations, creates the big ideas and anchors the enterprise to its next tier. The Business Tree™ is his trademarked approach to growing, strengthening and evolving business, while mastering change. To read Hank’s complete biography, click here.
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Evaluation and measurement of talent management initiatives
Acceleration of leadership development
Transference of individual and organizational knowledge
This blueprint provides the details needed to institute each of these programs and achieve real, measurable results.
Benefits of Using this Reference
StrategyDriven Contributors like The Executive Guide to High-Impact Talent Management because the blueprint provided is implementable, actionable, and based on many of the practices endorsed by StrategyDriven. These practices focus on continuous programmatic assessment and performance measurement to drive superior results. If we had one criticism of the book it would be that the solutions presented appear too academic and unaltered by the realities of the business world.
The Executive Guide to High-Impact Talent Management provides a thorough, implementable talent management program based on sound principles of accountability; making it a StrategyDriven recommended read.
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The Supervisor Initiated, Knowledge and Skills Controlled Environment represents a somewhat centrally controlled environment. This culture set benefits from greater local control than the leader initiated organization while still maintaining a degree of oversight that enhances centralized direction setting as compared with individual initiated cultures. However, the general lack of guiding processes or standards allows a great deal of operational flexibility; limiting the degree of consistency gained by these organizations.
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