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StrategyDriven Human Performance Management Forum
Excellent business strategies fail to deliver superior results when not executed well. Subsequently, consistent, high-quality human performance becomes a critical component to successfully achieving the organization’s goals.
Yet, being human means making errors. Even well-intentioned, hardworking employees will make 3 errors out of every 100 actions taken simply because of the human condition. Thus, the question of achieving excellent human performances is twofold… how can the human error rate be minimized and how can business systems be structured such that human errors don’t result in costly or catastrophic failures?
Focus of the Human Performance Management Forum
Materials within the Human Performance Management Forum focus on those principles and best practices implemented at leading organizations to ensure consistent, high-quality human performance appropriately balanced with the need for cost-conscious efficiency. The following articles, podcasts, documents, and resources cover those topics critical to an exceptional human performance management.
Articles
Best Practices
- Best Practice – Self Checking [StrategyDriven Premium Content]
- Best Practice – Demonstrative Self Checking [StrategyDriven Premium Content]
- Best Practice – Verbalized Self Checking [StrategyDriven Premium Content]
- Best Practice – Peer Checking [StrategyDriven Premium Content]
- Best Practice – Qualify, Verify, and Validate [StrategyDriven Premium Content]
- Best Practice – Stop When Uncertain [StrategyDriven Premium Content]
- Best Practice – Placekeeping [StrategyDriven Premium Content]
- Best Practice – Repeat Backs [StrategyDriven Premium Content]
- Best Practice – Checklists [StrategyDriven Premium Content]
- Best Practice – Procedure Level of Use Standards [StrategyDriven Premium Content]
- Best Practice – Procedure Use and Adherence [StrategyDriven Premium Content]
- Best Practice – Jobsite Inspections [StrategyDriven Premium Content]
Warning Flags
- Warning Flag – Peer Checking Everything [StrategyDriven Premium Content]
Performing operational tasks is no different than administrative work or project activities – elevate all tasks to a level of equal importance and they all become unimportant. As previously defined in StrategyDriven Human Performance Management Best Practice 2 – Peer Checking, activities that should be peer checked are those irreversible actions presenting a severe adverse consequence if an error is made. If all activities are peer checked, including those that are either reversible and/or have little consequence if a performance error occurs, then all activities are elevated to an equal level of importance; unnecessarily diminishing productivity and inviting complacency in the performance of truly important tasks.
Even the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.
Even the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.
Even the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.
Business Programs