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Evaluation and Control Program – Essential Organizational Behaviors

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StrategyDriven Evaluation and Control Program Principle ArticleEffective evaluation and control programs rely on a set of underlying behaviors promoting continuous performance improvement. While positionally dependent, these behaviors foster the continuous identification and resolution of performance improvement opportunities and shortfalls.

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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Evaluation and Control Program Warning Flag 3 – Using Data as Information

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StrategyDriven Evaluation and Control Program Warning Flag ArticleToo often, individuals align themselves with a particular statistic or data point as though it infallibly supported their position. In these instances, raw data is assigned meaning absent context from the surrounding environment and possibly in spite of flaws and biases in its collection. While the assignment of meaning to a particular data point may serve one’s immediate purpose, it often leads to erroneous conclusions and may result in undesirable outcomes.

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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Evaluation and Control Program Best Practice 6 – Identify Data Relationships

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StrategyDriven Evaluation and Control Best Practice Article“Information is data that has been processed in such a way as to be meaningful to the person who receives it.”

Answers.com

Quality information supports effective decision-making. Data by itself, however, is not information.

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Additional Resources

For additional information on how to effectively combine data from multiples sources, see StrategyDriven article, Evaluation and Control Best Practice – Data Synthesis.

About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Recommended Resources – Freakonomics

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StrategyDriven Recommended ResourcesFreakonomics: A Rogue Economist Explores the Hidden Side of Everything
by Steven D. Levitt and
Stephen J. Dubner

About the Book

Freakonomics by Steven D. Levitt and Stephen J. Dubner challenges conventional thinking by using economic analysis to uncover the underlying causes of everyday life events. Steven and Stephen reveal that economics is simply the study of incentives and that by understanding incentives one can reveal the hidden truth about why people behave as they do and the results consequently achieved. Freakonomics examines the commonly held myths surrounding:

  • Campaign finance
  • Cheating schoolteachers and sports players
  • Crime rates
  • Child-rearing

Why You Should Read This Book

StrategyDriven Contributors like Freakonomics for its logical approach to cause and effect analysis. Steven and Stephen examine problems from an unconventional viewpoint, unwilling to accept conventional wisdom as to why the world works as it does. Through their relentless pursuit of the truth, they expose many of society’s falsely held beliefs and reveal the incentivized behaviors driving the results we observe.

While sometimes controversial, Freakonomics represents the questioning attitude StrategyDriven promotes. Steven and Stephen push to find the highly quantified correlations between cause and effect necessary for sound decision-making. And although based on strong analytical principles, Freakonomics is written as a collection of easy-to-understand stories.

Freakonomics does not present a step-by-step method of performance improvement common to those books we typically recommend. However, it clearly conveys the importance of relentlessly asking those questions and performing those analyses necessary to gain an understanding of the true drivers of performance and is therefore a StrategyDriven recommended read.

RACI Matrix

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Performance measurement systems monitor the behaviors and results of the organization’s workgroups and, in some cases, individuals; providing periodic reinforcement of the achievement of desired outcomes. This reinforcement can only occur when an individual understands his/her role as associated with a metric and receives and understands the associated performance information. Such role designation and communication is fostered through development of a RACI matrix specifically associated with each performance measure within the system.

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Additional Resources

Individual RACI assignments can be difficult. Several other StrategyDriven articles provide additional insights to help in this decision-making process including:

About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.