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Evaluation and Control Program Best Practice 1 – Data Synthesis

StrategyDriven Evaluation and Control Best PracticeEvaluation control programs must be credible in order to add meaningful value to the organization. Credibility is built not only by the quality of the data collected but also by the method by which it is collected, how it is combined, and how it is interpreted to create useful information in support of decision-making.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Diverse Indicators

StrategyDriven Organizational Performance Measures Best PracticeA picture comprised of only one color is not a picture at all; rather, it is simply a field of color. Likewise, a single performance indicator cannot paint a picture of performance.


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StrategyDriven Evaluation and Control Program Forum

StrategyDriven Evaluation and ControlAn organization’s evaluation and control program is a data gathering and action initiation mechanism. This program monitors the external business environments, the internal performance of business units, processes, and individuals, and the output products and services of the organization. Once collected, data is processed to present a picture of the company’s overall performance and to trigger actions in response to conditions representing opportunities or threats.

The evaluation and control program is comprised of several component processes that monitor performance on a continuous, periodic, and event driven basis; driving action when necessary. Component processes include:

  • organizational performance measurement system (continuous and periodic)
  • external environmental monitoring program (continuous and periodic)
  • condition reporting/corrective action program (event driven)
  • self-assessments program (periodic and event driven)
  • benchmarking (periodic)

Outputs from the various monitoring processes are often combined to create a richer understanding of organizational performance relative to both internal performance standards and external benchmarks. Synthesized data drives actions on a day-to-day operational basis and serves as input to the strategic planning process. When predefined thresholds are reached or exceeded, action is prompted to take advantage of opportunities or mitigate threats representing a risk to the business or its operations.

Focus of the Evaluation and Control Program Forum

Evaluation and control program components play a key role in an organization’s learning and growth efforts. They not only identify improvement opportunities, they also identify internal and external best practices that can be used to better existing processes. This continuous growth mechanism is critical to an organization seeking to maintain and advance its position in the marketplace. Materials in this forum are dedicated to discussing the leading practices of companies successfully executing an evaluation and control program in support of strategic business planning and tactical business execution. The following articles, podcasts, documents, and resources cover those topics critical to an effective evaluation and control program:

Articles

Best Practices Articles

Warning Flags Articles

StrategyDriven Expert Contributor Articles

StrategyDriven Podcasts

StrategyDriven Podcast – Special Edition

Resources

Whitepapers

Models

Strategic Analysis Best Practice 3 – Identify the Hidden Drivers

StrategyDriven Strategic Analysis Best PracticeOrganizational alignment to common goals suggests executive, manager, and employee motivation is largely driven by the company’s strategic plan. However, there are likely some additional, hidden performance drivers unintentionally created by the organization’s processes or embedded as an integral component of the organizations’ history and culture.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

One Source of the Truth

StrategyDriven Organizational Performance Measure Best PracticeMeasurement of observable variables has always been as much an art as it is a science. How, when, where, and with what we measure observables highly influences the values derived.


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