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Benefits of Help Desk for Your Business

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StrategyDriven Managing Your Business Article | Benefits of Help Desk for Your BusinessMany companies do not realize the benefits of IT help desk software until they are in a reactive mode trying to fix issues with hardware and software that continue to compound.

Imagine that you are an employee who has just spent hours working on a report when suddenly, your computer crashes. All your work is gone, and you are unable to get your computer to operate. In this technological era, most daily work functions depend on an internet connection and electronic appliances. When troubles arise, employees are dependent on the IT experts of the company to get their system back up and running. Implementing IT help desk software and best practices allows end-users to request and receive assistance as quickly as possible. Help desk software automates and streamlines IT support so that your support staff can efficiently handle tickets.

Improve Employee Productivity and Satisfaction

Employees rely on IT support staff to troubleshoot and mitigate technical issues. Employees can quickly open up a ticket using help desk software instead of spending time tracking down IT staff. This reduces employee downtime, and work can resume. Employees tend to become disgruntled when there are problems that result in wasted effort. Knowing that there is a team dedicated to preventing such problems will reduce frustrations. When frustrations are low and satisfaction is high, the company is in a better position.

Automated Support Ticket Management

Some companies use email to report technical issues. However, as the quantity of tickets increases, it becomes harder to manage and prioritize critical issues. Help desks organize, prioritize, and distribute tickets efficiently for the IT help desk staff.

Automated ticket management can improve your IT team’s performance and help them stay on top of all incoming tickets. It will distribute tickets based on location or type of issue. If many issues are originating from users located in the same area, a team member can be assigned all of those tickets. This reduces traveling back and forth from one person to another.

Another way ticket management can maximize efficiency is to delegate all similar tickets to one person. That team member will be able to work faster since they are in charge of one specific task.

IT Documentation and Analytics

A very useful benefit of help desks is the retention of all the different tickets, as well as the implemented solutions. Recurring problems can be dealt with promptly even if it is a new team member who is working on it.

Another benefit is being able to analyze the data and history that the system is saving. Many help desk software can generate reports so you can easily detect trends or bugs in the system. This information offers crucial insight into any holes within your company’s IT infrastructure. For example, if many employees are repeatedly reporting the same problem, then you know that you need to spend resources to correct it.

One Resource for All Answers

Tracking via help desk allows IT staff to manage and maintain resources for the whole company. This will build the company’s knowledge base and free up IT staff to troubleshoot more serious issues.

Once common issues are identified, staff can compile solutions that employees can easily follow on their own. This provides a single tool for the entire company to utilize when they need help, but assistance is unavailable immediately.

Another way to use help desk is to quickly provide office-wide announcements as soon as an issue is known to be happening all across the system. For instance, if a specific application is having problems, the IT team can broadcast to everyone that a solution is in the works. This will reduce confusion, as well as the number of tickets in the help desk system.

Help desks can be valuable to your company and its employees. It provides a way for the support team and employees to communicate with each other and to work together to bring the company onto the path of success.

How to Protect Your Organization From the Amazon of Your Industry

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StrategyDriven Risk Management Article | How to Protect Your Organization From the Amazon of Your IndustryThe trend towards consolidation in industry has become a threat to any business whose leadership has a desire to maintain its own identity and strategic path. If you think you, your company, or your industry is immune, I urge you to look at the telltale signs.

If you are one of those business owners or leaders who have invested many years of your life building a brand, then you most likely have a vision for that brand for the future that exists beyond your involvement. Sure, you could decide to sell the business or have it acquired by another organization, but the control of the decision should be yours.

So what do you do if you’d like the company to stand alone moving forward?

The Hidden Threat That Many Do Not See

Many signs of corporate consolidation are apparent; we read about them in journals and online every single day. XYZ corporation announces the acquisition of ABC LLC, etc. Mergers and acquisitions have been around forever, but there is a new legal form of conquest that is allowing organizations to steal market share from well-established businesses. Does it exist (yet) in your niche?

The menace of which I speak is the digital marketing organizations that are springing up in most industries, offering services on a pay-per-lead basis. If you are an established business, you likely have encountered one or more (or your marketing department has), and perhaps you have even paid for their services. These organizations spend their resources online, gaining a marketing edge, and then sell you (or your competition) the data on the leads. It seems like a win-win relationship at first.

But consider this. Isn’t this type of behavior, by you and your competition, outsourced marketing? No big deal, right? They spend money to generate consumer information, and then you buy it. Outsourcing frees you up to focus on things other than creating new business opportunities. It’s a true parasite-host relationship, where your organization serves as the host, and the digital marketing organization serves as a benevolent parasite.

Over time, the parasite will get large and robust. It will more than likely service many companies, not just your own. When they hit a point of market saturation, who do you think will be the most prominent brand known to the consumer? You? A competitor? No! It will be the digital marketing company that has been growing its reach across digital channels.

I believe that at this point, the digital marketing organization will have the leverage, and it is then that the parasite begins to consume the host. They raise the price on your cost per lead. If you refuse to pay, they merely sell the information to a competitor. Or worse, they quit selling information exclusively; instead, they sell the same information to multiple organizations. Once they are large enough in the eyes of consumers, they have the leverage to do this.

Would you like some real-world examples of this? Look no further than Zillow in real estate or Homeadvisor in the home services sector. These marketing-only organizations started simply with a website, but now each is the biggest name in its field. Zillow is now buying homes and working directly with home sellers. Can it be much longer before they have a buyer service available?

How To Avoid The Digital Marketing Parasite

If you own, lead, or manage an organization, acknowledge that the primary task of any business is the generation of new customers. You cannot outsource marketing, or it will put your company in a position to finance the organization that will one day put you out of business.

Take care of the parasite when it is a pest. Ensure that you run a learning organization that evolves its marketing strategy to utilize the same channels and processes that the parasite would use to unhinge you.

The parasite exists in every location and every field. Do not make the mistake of outsourcing business generation responsibilities. Instead grow your digital marketing solutions so that your company can thrive and grow into the future.

About the Author

StrategyDriven Expert Contributor | Joe ManausaJoe Manausa is CEO of Joe Manausa Real Estate in Tallahassee, Florida and author of The Business of Getting Business: The Digital Marketing Guide for Small Businesses.  After observing industry giants move to a digital-first marketing approach, Joe made the transition within his own company, which resulted in over $10 million of revenue from the business’s website.  For more information, please visit lidpublishing.com or https://www.digitalmarketingforbusinessbook.com/.

10 Top Tips For Starting Your Own Business At Home

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StrategyDriven Starting Your Business Article | 10 Top Tips For Starting Your Own Business At Home

If you’re thinking of starting your own business at home but you don’t know where to begin then don’t worry, you have definitely come to the right place. Whether you’re starting a business as a result of COVID-19 or you’ve had a business idea in mind for years, you need to be sure you’re doing all you can to make your first year a success. Whilst it may be overwhelming at first, there are lots of tips and tricks you can pick up to ensure you’re doing your best. From determining your target audience to creating a routine that you easily can work to each day, the more you’re doing to help your business succeed the better. With that in mind, here are 10 top tips for starting your own business at home:

Consider What Your Business Is Going To Do And How You’re Going To Make Money

One of the first things you need to do when it comes to starting your own business is to think about what your business is going to be doing and how you’re going to be making a profit from it. Although it may seem obvious, people often forget about this stage of their business plan.

If you’re unsure, the best thing to do is write down all of the products and services you’re thinking of offering, focussing on the value each of them will bring to the customer. Once you have done that, you will be able to think about a price point. If it helps, you may want to consider looking at your competitors and what they’re doing. When it comes to doing your first competitor analysis, you may want to do a little bit of research first.

Write A Detailed Description Of Your Target Audience

In order to create a business that is going to succeed, you need to think about who your target audience is. Whilst it may take some time, you need to ask yourself as many different questions as you can in order to create the perfect customer avatar.

Questions you may want to consider asking yourself include:

  • How old are they
  • Are they male or female?
  • Where do they live?
  • What do they do for a living?
  • What do they like to watch on TV?
  • Where do they like to shop?
  • Do they have any children?
  • What hobbies do they have?
  • What social media platforms do they use the most?
  • How often do they get paid?
  • What are their pain points?

Once you have asked as many different questions as you possibly can, you will be able to create an image of what your ideal customer should look like. This will make it much easier to market your product in the future.

Create A Comfortable Space For You To Work That Is Free Of Distractions

Working from home is incredibly difficult as you associate your home with being able to relax. Whilst you’re allowed to relax in your own home, you also need to ensure you have a specific space that is dedicated to working. Whether that’s a home office or a desk in your living room, knowing that you have a comfortable space that is free of distractions will help keep you motivated when you’re struggling to concentrate. For tips and tricks when it comes to creating a working space that motivates you, you can visit this site here.

Make Sure You’re Working To A Routine

Similar to the point above, you need to ensure you’re sticking to a working routine. Whether that means starting at the same time every day or ensuring you have an hour-long lunch break, you’re going to find you get much more done if you have a routine.

Do As Much Research As You Can When It Comes To Running A Business

If you have never run your own business before, you need to be sure you’re doing as much research as you possibly can in advance. From following successful entrepreneurs on social media to reading as much information as possible, the more you know about running your own business the better. If you’re struggling, you may want to consider taking a course to help improve your knowledge.

Set Up An Email And Caller System To Deal With Enquiries

Although you may not get many enquiries, to begin with, you need to ensure you have a way in which people can contact you if they’re interested in your products or services. The best way to do this, of course, is to give them ways to email or call you.

When it comes to setting up a phone number, you may want to consider using an auto dialer at first. This means that you will be able to continue using your personal number whilst you make outbound calls. This makes you seem like a much bigger business, which certainly helps when it comes to professionalism. For more information, you can visit Call Cowboy here.

Put As Much As You Can Into Your Marketing Efforts To Begin With

One of the best things you can do for your new business is to ensure you’re putting as much as you can into your marketing efforts for the first few months. If you’re starting a business where no one knows your name, you need to do as much as you can to increase your brand visibility. A great way to do this is to use paid ads on social media. Not only will this help build a customer base, but it will also help when it comes to growing your social media following.

Consider Outsourcing To Professionals For Certain Roles Within Your Business

One of the best ways to ensure you’re able to focus on the important aspects of running your business is to outsource work to professionals. Whether that means you’re outsourcing a role that you have no experience of or you’re simply freeing up your time to work on business development, bringing external people into your business is something you should look to do as soon as you possibly can. Although it can be expensive, they will more than pay for themselves when you’re able to grow your business exponentially.

Here are a number of different jobs you can outsource if you need to:

  • Your monthly or yearly accounts and tax return
  • The management of your social media channels
  • Content writing for your blog and your website
  • Public relations to help your business be seen
  • Virtual assistance to help with the running of your business

Although it can be hard to let go of certain aspects of your business, outsourcing is a great opportunity for business owners. For more benefits to outsourcing as an entrepreneur, you can visit this site here.

Set Yourself Goals And Targets That Are SMART

Setting yourself goals is another great way to ensure your first year is a success as it gives you something to work towards. When setting these goals, you need to ensure that they’re SMART. This means setting goals that are specific, measurable, achievable, realistic and time-based.

Make Sure You Have A Back-Up Plan In Place

Finally, you always need to be sure you have a backup plan in place. After all, you never know what could happen.

Although it can be hard to set up your own business, the tips and tricks above will help you have the best possible start. What will you be doing first? Do you think we missed anything off of the list? Let us know your thoughts and ideas in the comments section below.

7 Things Tax-Savvy Business Owners Should Do Before Year-End

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StrategyDriven Managing Your Finances ArticleIt’s not too late for you to take steps to minimize your 2018 business taxes!

At the end of the year, many small business owners start looking for ways to lower their business taxes using a TFSA calculator. Although the best tax plans are usually implemented year-round, it’s not too late for you to save in 2018 while you begin to plan for next year.

Here are just a few of the many tax-saving strategies we recommend to our business clients at year-end:

1. Time your income and expenses

Although it is difficult to predict how your business will fare next year, we can review your books and business plan to see whether receipt of income and payment of expenses would benefit you more this year or next. If you have had a great year, you may wish to decrease your revenue by delaying some of your December billings until early January. If you have the cash available, you can also increase your deductions this year by (1) purchasing equipment that you were planning to buy in the near future; (2) stocking up on office supplies and other items that you utilize on a regular basis; and (3) pre-paying your business mortgage, rent, insurance and/or professional subscriptions.

2. Depreciate your new equipment

The Section 179 deduction has been expanded – business are now permitted to take a first year deduction of up to $1 million on purchases of qualified equipment. Above this amount, the deduction is reduced dollar for dollar until it completely phases out at $2.5 million. For equipment expenditures that either don’t qualify under or exceed the limits of Section 179, you can take an immediate first-year deduction of 100% of the adjusted basis of the property under the new bonus depreciation rules. The new law also allows you to take this depreciation allowance for equipment that you purchased second hand – just make sure to put it in service before the end of the year. (Well, if you want to estimate how fast the value of an asset decreases over time, then simple try this smart depreciation calculator that helps to calculate depreciation by using four different methods. This depreciation rate calculator allows you to determine simple, auto, and property depreciation instantly.)

3. Set up a 401(k) plan

You are entitled to a tax credit of up to $500 per year towards the setup and the first three years of administering a company 401(k) plan. You also receive a deduction for all amounts put into the plan, which are tax-deferred until you or your employees withdraw funds.

4. Give bonuses to your staff

You can lower your business taxes and make your employees happy with gifts or bonuses at year-end. Keep in mind that while S Corporations can deduct the full amount, C Corporations can only deduct bonuses to shareholders with a 50% or greater interest in the company. These deductions are not available at all to LCCs, partnerships and sole proprietors.

5. Take all available deductions and write-offs

Remember that pass-through entities such as S Corporations and Partnerships are now able to take a 20% off qualified purchases under Section 199A of the new tax code. Also, don’t forget to take a deduction for business loan interest and to write off bad debts and obsolete equipment!

6. Buy energy-efficient business property

Be good to the environment and yourself (through tax deductions and credits) by purchasing energy-efficient business property, vehicles and equipment.

7. Meet with your tax professional now!

“It is vital that you plan your taxes before the end of the year in order to utilize as many new benefits of the new tax law as you can,” says Moskowitz, “otherwise, you may regret missing a tremendous benefit because you only found out about it after December 31st.”

So before you go any further, check out Simplex Group and find all the tax permits and services that could benefit your business.

About the Author

StrategyDriven Managing Your Finances ArticleSteve Moskowitz founded the full-service tax law firm of Moskowitz, LLP with the firm belief that everyone with the drive and commitment to start and operate a profitable business should not be held back by fear or ignorance of the tax code. In fact, one of the core principles of our firm is that individuals and businesses should learn how to benefit from it.

About Moskwitz, LLP

The tax lawyers and other financial professionals at Moskowitz, LLP offer comprehensive assistance to businesses large and small, including year-end business tax planning services. Located in the heart of the financial district of San Francisco, Moskowitz LLP works with businesses of all sizes. To learn more about Moskowitz, LLP and how we can help you legally save taxes, visit our website at: https://moskowitzllp.com/ or call toll-free at: (888) 829-3325.

Now is The Time to Monetize Yourself with a Vlog!

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StrategyDriven Online Marketing and Website Development Article, Now is The Time to Monetize Yourself with a Vlog!

Don’t sit around waiting to be told by the TV when the covid lockdown ends so you can return to your nine-to-five grind or that horrendous night shift job you’ve wanted to leave for years. Now is your chance to capitalize on yourself – your talents, whatever they are, by building an online presence on video platforms and monetizing your web traffic.

Where to start?

Start with your passion!

If you’re not doing what you love to make a living, I’m sorry but you’re doing it all wrong.

Whatever your passion in life, you have gained knowledge and experience which could have immense value to others.

To monetize that passion, all you have to do is let other like-minded people know you exist. One of the easiest ways to do that is by making and uploading videos. Here are some strategic ideas to build an online audience and turn visitors into cash.

Monetizing Video Content

You can monetize your passion with vlogs. Photo by Alexander Mils from Pexels.

Video platforms offer a variety of monetization options. The highest paid YouTubers in 2019 were worth between US$11 and 26 million, according to Forbes. Their videos go viral for various reasons and they become sought after influencers, for a while.

Nevertheless, tens of thousands of individuals earn a regular income from YouTube and other monetized video platforms simply for sharing their experiences, ideas, beliefs and projects in video logs or video blogs (vlogs).

With a few thousand subscribers, you can regularly earn a few hundred dollars just for speaking your mind.

Youtubers generally monetize their content in these four ways:

  1. Revenue earned from ads displayed before, during or after their videos through Google Adsense.
  2. Product placement or recommendations in videos for affiliate marketing partners
  3. Directly advertising your own product or services
  4. Accepting donations such as superchat during live streams and support from Patrons through Patreon or a similar account.

There are many alternative platforms to YouTube, where you can create your own channel, post videos free of charge and monetize your content. Here are just a few of them:

  • Patreon – a membership platform that makes it easy for artists and creators to get paid
  • Vimeo – grow your business with video creation, hosting, and marketing tools
  • Dailymotion – News, entertainment, music and sports
  • Instagram TV (IGTV) – Videos for Instagram
  • Twitch – Live streaming platform for gamers

Clearly define your niche and target market

Do this first! It’s really important to narrow down the definition of the one single thing you do really well, or the one single “product” you have to sell.

Selling your product(s) isn’t always a straight forward transaction. There are tangible and intangible products. Your particular product can be anything of value to others such as knowledge, advice, a video, a piece of music, how-to instructions, a whiteboard presentation… Anything which gives your online audience something to take away after watching one of your videos.

Even your personality can be a product. Maybe there’s a million-dollar YouTuber in you bursting to get out. You might have a unique and engaging presentation style that appeals to a particular demographic.

That demographic sliver of the world’s web traffic is your target market. You must aim your marketing directly at them; just as a sniper uses a rifle, not a shotgun.

When you are on target, your audience grows organically and you see improvements in the ratio of conversions in your visitor numbers.

How to Encourage your visitors to perform an action (convert)

A conversion can be anything that has engaged your visitor and prompted them to do something. It could be one of the following:

  • Watch a video
  • Download a file
  • Click on an affiliate link
  • Subscribing for news and updates
  • Make a comment
  • Buy something
  • Click through your web pages
  • Read through a blog post or two

All these actions or conversions can be monetized. The direct sale of a tangible product is obviously a simple financial transaction which directly translates into money.

Downloadable digital products such as books, manuals and music are more profitable, because you only have to make one but can sell it over and over again.

Offering cheap digital products gives you a better chance of improving your conversion rate.

Buy Web Traffic to Boost Video Views

Once you have your video channel up and running, you need views and subscribers to monetize your content.

Most video hosting platforms provide built-in marketing tools to help you increase the size of your audience but you need to bring viewers in from outside too.

If you don’t have one already, get a website to direct web traffic to your videos and centralize your marketing efforts.

Embedding your videos in your website’s landing page is an effective way to boost video views and subscribers. A website visitor watching one of your videos on your web page counts as a conversion.

Gaining popularity organically through search results alone takes a long time. You could be pounding away on social media for years before benefitting from any serious monetization

One of the quickest and cheapest marketing strategies to kick-start video monetization is to buy targeted traffic directly to the web page featuring your video content.

When you buy targeted web traffic from a reputable vendor you can reach real people interested in your niche or based in a specified geographic location. If visitors find your videos interesting and watch them all the way through, you have converted those visitors and will benefit from the video monetization methods mentioned earlier.

The cost of web traffic varies, depending on the number of visitors you want in a specified time period, as well as the variety of niches available to you. Web traffic vendor MaxVisits has a cheap traffic wizard which gives you a variety of transparent options, letting you tweak and fine-tune your web traffic plan to suit your budget and niche audience.

Free & Cheap Video Production Tools

Almost anyone can make and upload videos with a few basic essentials. A standalone video camera is worth investing in if you want to make solid productions with different angles, zoom and other handy features not available on phones and webcams. Most smartphones and webcams will suffice though, if your face or the screen is always the focus of attention.

Free Video Recording & Editing Software

You can produce professional videos without paying a penny by downloading free recording and editing tools. OBS Studio is popular among gamers for live streaming on YouTube and Twitch while playing the latest shoot-em-up. As you can record and stream your own screen with OBS, it’s also handy if you want to make a slideshow or Powerpoint presentation.

Shotcut is a free open source cross-platform specifically for video editing available for FreeBSD, Linux, macOS and Windows. You can use it to convert your OBS recordings to Mp4 format to upload to video hosting platforms such as YouTube. You won’t need any more than that, unless you are doing advanced special effects.

Cheap Audio & Video Hardware

If you have a good PC, laptop or mobile phone, you should already have enough internal hardware power to produce videos that are good enough to view on mobile devices. However, to make sure you can produce high quality videos with good sound it’s worth investing in a few essential pieces of hardware.

Good Audio is Essential

The audio quality of a video makes the difference between and a mature and professional production. Bad quality audio with wind, hiss, pops and crackles or low volume is an instant turn off. If there’s one thing you should invest in for your vlogs, it’s a good microphone. Webcam mics just don’t cut the mustard.

There’s a good selection of professional Rode and Cannon brand microphones available at discount rates this April and May with a Media Markt voucher.

Make sure you get a mic with a foam sock to cover it to prevent popping sounds from bursts of wind when you speak or are filming outdoors in the wind. This is one investment you’ll be pleased you made when your voice comes over like a news presenter.

It’ll Be Alright on The Night!

It’s perfectly normal to be nervous for your first vlog. Some prefer to pre-record and edit everything before uploading. Others just throw all caution to the wind and go live, warts and all.

See what works best for you. Interacting with your audience during a live stream can really help make your broadcast entertaining and engaging.

Don’t procrastinate. Get proactive and start earning a living just being you!