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How to Create a Front Office that Everyone will Love

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StrategyDriven Entrepreneurship Article | OfficeThe reception of the office is one place that the management should never ignore. It should be a combination of form and function. The reception area must be able to create a positive first impression and make guests satisfied when they leave. How is this possible? Keep on reading the rest of this post as we briefly tackle some of the best ways to create the best front office.

Use a Digital Receptionist

These days, you no longer need to employ a human receptionist to be at the front desk. To cut down the costs, consider using a digital receptionist in the front office. This makes visitor registration more innovative, which can be completed through a tablet or a computer instead of manually logging in with a pen and a paper. The digital receptionist will also capture the photo and signature of the guests.

If you are looking for the best check in apps for business, take a look at Greetly and see how this digital receptionist can revolutionize the front office.

Choose the Right Furniture

When choosing furniture to be used in the front office, make sure that you go beyond the aesthetics. While it is undeniable that style is important, you should also emphasize ergonomics. Make sure that it will promote the highest level of comfort to the guests so that they won’t mind the time they have to spend waiting.

Offer a Branded Experience

In one article from Forbes, the author reiterates that brand identity is not enough. The business needs to offer a total brand experience. While this can be done in many ways, one of the best would be in the front office. From the moment a visitor steps in, the front office should already be reflective of the personality that the business would want to establish. A good way to do this is to choose colors and designs that are associated with the company.

Provide Refreshments

The management does not need to spend a fortune to provide refreshments in the front office. Water, coffee, and tea will be great to have. A jar of candies, chocolates, and cookies will also be good. This way, visitors will have something to fill their stomach while they wait. It does not need to be anything too heavy!

Create Reports

Front office management can be improved through analytics. If the office has a digital receptionist, it will have the data that can be analyzed to perform an analysis of visitor data. It can help in the identification of trends and areas for improvement. To add, there should also be a system in place to ask visitors for feedback when they leave. It will make it easier for the management to determine what can be done to be better.

Take note of the things that have been mentioned above to create a great front office, making sure that your guests will feel welcomed once they step in and will be highly satisfied with the experience when they leave.

Simple SEO Strategies for Growing Your Business

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There is definitely no doubt about the fact that every business needs a thought-out SEO strategy, so the only question about it is whether you are willing to spend time or money on it? Speaking from personal experience, the latter option usually proves itself more beneficial than the first one, mostly due to the fact that not all of us are marketing gurus.

On the other hand, even if you are a marketing genius – and especially if you are, you already know that SEO can be quite time-consuming, which makes hiring someone to handle it for you all the more compelling!

However, whether you choose to take up SEO on yourself or you decide to a white label digital marketing agency to do it for you, you should still learn more about some of these simple SEO strategies that will help you grow your business!

StrategyDriven Online Marketing and Website Development Article | SEO | Search Engine Optimization
 
That is why we prepared some tips regarding the whole process of search engine optimization, both what to and what not to do in order to grow your business!

Your vision of SEO

The first important thing regarding SEO is how you see it. What this means is that thinking of SEO as a tactic is a mistake most beginners tend to make, because the truth is quite different. SEO is actually more of a strategy that you have to plan out long before you take it up. So, it will take a lot more than just a few weeks to get your business to the top of Google.

Additionally, a lot of people tend to think that SEO is essentially a combination of titles and meta descriptions. Whatsmore, you have to understand that SEO “trends” tend to change from one year to another.

A few years back, search engine optimization was almost synonymous to keywords. Had you asked an SEO expert to give you some tips on the subject in 2014, they would have probably told you that your keyword density is something that will either make you or break you. However, as of 2018, this trend has changed.

Startups such as Yelp and Airbnb made sure to understand that these changes occur all the time, and to have a concrete strategy to drive their traffic through search and this is what brought their success about!

Now, lots of people tend to think that they can take up this task on their own. Don’t get me wrong, you don’t have to be an expert on the subject in order to create a good SEO strategy, but merely doing some reading and trying to implement what you read into the strategy just isn’t going to cut it.

Knowing what your audience wants is of extreme importance!

At the end of the day, your audience is the most important variable in this equation. This is why you have to get to know your target audience and walk a mile in their shoes. What is it that they need? How will your product/service help them further on? Is there something that your competition can offer them that you can’t?

As you already know, 71 percent of consumers tend to discover new products/services through a search engine, and this search influences about 75 percent of total purchases.

Now, although keywords are not as important as they used to be, they still play a part in the whole process that is SEO. You will still have to do a proper keyword research that will help you in creating valuable content that your audience will appreciate, and that will encourage them to become one of your consumers!

Focus on your links’ quality, not quantity!

A few years back, Google’s algorithm was quite favorable of sites with lots of links, and it wasn’t all that important whether those links were valid and actually useful, content-wise. However, times have changed! Links are still as important as the used to be, but the focus has shifted from their quantity to their quality. The only thing you can do now regarding your links is to look for those that will be engaging and valuable to your audience!

StrategyDriven Online Marketing and Website Development Article | SEO | Search Engine Optimization
 
Other things that you have to focus on as well are – your website’s structure (get it as organized and informative as you can!), your social media platforms, and mobile users! All three are of extreme importance for growing your business and are something you cannot succeed without.

Using these simple strategies, you can take your business from being one of the countless startups to becoming a household name, you just have to play your cards right! However, if you would rather play it safe and hire a great digital marketing agency to do this (and more!) for you, visit White Light Digital Marketing for more information!

Outsourcing Might Be The Answer You’ve Been Looking For

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StrategyDriven Managing Your Business Article | Outsourcing | Entrepreneurship
 
One of the biggest challenges of running a business is simply the fact that there aren’t enough hours in the day to do everything that you need to. There are hundreds of businesses that had huge amounts of potential but fell apart simply because they took on too much and weren’t able to handle the workload or the pressure. There can sometimes be a sense of pride connected to how much of your business you are dealing with personally, but you should never let that get in the way of your success. So what is the answer? Since you can make the days any longer then there’s only one solution: share the workload. And the very best way to do that is through outsourcing. Outsourcing is simply hiring a professional in a particular field to handle a certain aspect of your business for you. That way you can focus your energy on more specific places, and you don’t end up feeling like you’re spread too thin. There are plenty of different areas of your business that you can outsource to other people, but here are some of the most common that you might want to consider.

Your IT

Let’s face it, we live in an intensely digital age and if your business isn’t able to reflect that then you’ve got a pretty major problem on your hands. Connecting to a company that can offer managed IT services for your business can help you make sure that you’re always right on the cutting edge of all modern digital developments. Otherwise, you run the risk of falling behind the competition entirely.

Your branding

It might sound kind of shallow but the truth is that without great branding, your business is never going to succeed. Customers will be drawn by what they see when they first look at your business and if your branding is ugly and amateurish, then they’re going to assume that your business simply isn’t worth dealing with. You need to make sure that you’re working with someone who can really make the most of your branding and help you connect with as many customers as possible.

Your finances

Despite how important they are to your business, not everyone is going to be an expert with numbers and figures. If that’s the case then hiring an accountant is going to save you a great deal of time and hassle. Not only that but you can be sure that your finances are always in order no matter what, that way you’re protected from any nasty surprises down the road. Not only that but your attention is now free to focus on the kinds of things that are really important to you.

The truth is that there are too many different parts of your business that would benefit from outsourcing to count. You need to think about the things that are really important to your business and make sure that you’re putting them in the hands of the people who can really make the most of them.

The Big Picture of Business – Each Role Matters. The Value of Support Staff

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StrategyDriven Big Picture of Business ArticleEvery person in the company matters to its success. Every job is important, as is filling them with the best people for each job. The art and skill of being great support staff is a cornerstone of business success.

From pop culture, think of the great role models that we grew up watching:

Della Street was the loyal secretary to Perry Mason. She knew what everyone was thinking and was the glue to the cases. She was the model for executive assistants and office managers everywhere.

The CEO is made stronger with a good C-suite team. Ed McMahon was TV’s premier second banana. He worked as assistant, announcer, commercial pitchman and sketch narrator to Johnny Carson throughout their 29-year run on NBC-TV’s “Tonight Show.” They had previously worked together on a game show, “Who Do You Trust” on ABC-TV. Bandleaders on the late-night are vital #3 characters on the show, including Doc Severinsen, Skitch Henderson, Paul Shaffer and The Roots band.

The movie star heroes had buddies to help them navigate the adventures. John Wayne and Roy Rogers had Gabby Hayes. Gene Autry had Pat Buttram.

TV show stars had great support casts. Lucille Ball and Desi Arnaz had Vivian Vance and William Frawley as Ethel & Fred Mertz. This historic teaming became the formula for most other TV sitcoms. Shows like “The Mary Tyler Moore Show,” “30 Rock,” “The Office” and others had expanded ensemble casts.

Some performers made careers as supporting players. Ann B. Davis was Schultzy on “The Bob Cummings Show” and Alice on “The Brady Bunch.”

Back characters on TV shows included restaurant and bar operators, where the stars went top relax. There were friendly, familiar places such as Cheers bar, Arnold’s Drive-In on “Happy Days,” the Krusty Krab on “SpongeBob Square Pants,” Dale’s Diner on “The Roy Rogers Show” and other homey places. In the business world are those staff people who make us feel more like family. Therefore, our loyalty to the company rises, and we are more productive.

Still other back characters bring cohesion to the enterprise. On “Gilligan’s Island,” those glue-adhesive characters were the Professor Roy Hinkley and Mary Ann Summers. Those vital employees in the business world might include the IT guy, the receptionist, the mailroom manager, the ethics adviser and the secretary to the Board of Directors.

Great executives know the value of crediting support figures for the business success. Lt. Columbo was always quoting his wife as basis for testing hypotheses, though the character was never shown. Newspaper publisher Perry White was always upstaged by his employees, notably Clark Kent/Superman. Al Roker does the weather on “The Today Show,” and he is also the motivating segment host as well. Nobody turns letters like Vanna White, making her essential to the legacy of “Wheel of Fortune.”

And then there were those mentors behind the scene who were responsible for lots of creativity. The Beatles had George Martin as their producer. Steven Spielberg had John Williams as music composer for his films.

A host of people make the CEO look good. Further, they transform the company to greater plateaus. Warmly recognize the contributions of executive assistants, trusted advisers, mentors, support staff, hier apparents, adjuncts, vendors and outside stakeholders.

Here are some characteristics of support personnel and rising stars who will make it as professionals and business leaders:

  • Act as though they will one day be management.
  • Think as a manager, not as a worker.
  • Learn and do the things it will take to assume management responsibility.
  • Be mentored by others.
  • Act as a mentor to still others.
  • Don’t expect status overnight.
  • Measure their output and expect to be measured as a profit center to the company.
  • Learn to pace and be in the chosen career for the long-run.
  • Don’t expect that someone else will be the rescuer or enable you to cut corners in the path toward artificial success.
  • Learn from failures, reframing them as opportunities.
  • Learn to expect, predict, understand and relish success.
  • Behave as a gracious winner.
  • Acquire visionary perception.
  • Study and utilize marketing and business development techniques.
  • Contribute to the bottom line, directly and indirectly.
  • Offer value-added service.
  • Never stop paying dues and see this continuum as “continuous quality improvement.”
  • Study and comprehend the subtleties of life.
  • Never stop learning, growing and doing. In short, never stop!

About the Author

Hank MoorePower Stars to Light the Business Flame, by Hank Moore, encompasses a full-scope business perspective, invaluable for the corporate and small business markets. It is a compendium book, containing quotes and extrapolations into business culture, arranged in 76 business categories.

Hank’s latest book functions as a ‘PDR of business,’ a view of Big Picture strategies, methodologies and recommendations. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it.

Power Stars to Light the Business Flame is now out in all three e-book formats: iTunes, Kindle, and Nook.

Why Every Business Should Outsource

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StrategyDriven Managing Your Business Article | OutsourcingOwning and running a business is not a 9-5 role; it takes a highly committed, dedicated individual who will strive for success every hour of the day, whether that means working until 9pm on a Friday evening or waking up early to take a business call on a Sunday.

However, running a business is not a sole effort for the majority of the time. It takes an army, especially if the business owner lacks the necessary skills for marketing, web development, or even accounting.

When you need an additional skill set in your company which you currently do not have, outsourcing is your best option. This increasingly popular practice allows a business owner to receive the talent and workforce they need, but without requiring bringing a new member of staff into the business permanently.

Why Outsource?

As a business owner, if you currently lack a number of skills which could see your company grow and succeed, it can be daunting to begin the recruitment process. Plus, recruitment takes valuable time and valuable resources. You may end up spending a number of weeks trying to find a suitable candidate only for them to reject the job offer. In this event, it’s back to the beginning of the process.

An alternative path is to seek the assistance of a contractor or freelancer and outsource the role. This person will hold the qualifications and skill set you need to get the job done, except they won’t be hired for a full-time position. This way, once the task is complete, you have the option of working on another project together, or exchanging payment and thanking each other for their contributions.

When you choose to outsource, you reduce the risk of losing time, resources and money into a stressful recruitment period. Instead, you gain the experience and expertise your role requires with minimal fuss and effort.

What’s more, it’s a mutually beneficial arrangement — the business owner benefits by getting a project completed on time and within budget; the contractor benefits by earning a paycheck, boosting their experience and their reputation. After all, reputation within outsourcing is highly valuable.

What Should You Outsource?

Now you know why you should outsource, it’s time to learn what projects and roles you should outsource, including:

Digital Marketing

Digital marketing is a specialist skill on its own; you need to understand the many factors, such as SEO, PPC, copywriting, editing skills, social media, and so on. It’s also a rather time-consuming role, one which needs constant monitoring and measuring of which methods are successful, and which you need to change. Outsourcing digital marketing means you get the knowledge and expertise from a reputable marketer who can help drive your campaigns to success. For a fledgling business, it’s an essential role you cannot be without.

Security

In the modern age, security is extremely crucial for all businesses. With so much private data being held on our systems, it’s critical that it’s protected at all costs. A data breach or ransom can be devastating for enterprises of all sizes, and even be the reason why a company fails. However, an experienced Chief Information Security Officer is an expensive role, something brand new businesses can’t always afford. Therefore, opting to outsource CISO is a cost-effective solution.

Web Development

If you don’t have a website, you won’t get very far in today’s digital world. It’s your virtual storefront, and as such, it needs to be attractive and easy to navigate. Website development and coding is a specialist skill, but your website isn’t something to cut corners over. Choosing to outsource your web design needs means you receive a visually stunning and technically correct site from the experts without the high price tag.