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Resource Projection Best Practice 7 – Qualification Projections
Performance proficiency for any given task is only maintained through repetitive performance over time. Without ongoing practice, performance declines until a point is reached when the individual is incapable of performing the task at a level consistent with existing standards and expectations. Additionally, those not routinely performing a task are commonly unaware of changes in expectations and methodologies associated with the activity’s performance. Subsequently, these individuals have a difficult time meeting established performance expectations when assigned the activity. Thus, many organizations establish a personnel qualification system identifying those individuals capable of and authorized to perform a given task. Task qualification is maintained over time through demonstrated performance proficiency and/or testing.
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An organization’s limited personnel resources necessitates that its business performance assessments be performed in the most efficient manner possible. While at times there may be the need for an in-depth end-to-end process review, at other times it will be appropriate to examine performance of a specific task or activities by numerous performers from across the organization. On these occasions, the horizontal cut assessment approach is most appropriate.
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