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Evaluation and Control Program Best Practice 4 – Show It Visually

A picture is worth a thousand words.

Fred R. Barnard

Individuals at all levels of an organization are under increasing pressure to do more and more in less time. Concurrently, they are bombarded with rapidly growing amounts of data that must be synthesized and processes into usable information and applied to their everyday decisions and actions. Consequently, methods of presenting information in a more rapidly digestible fashion greatly benefits the receiver and increases the likelihood that the conveyance will be recognized, understood, and acted upon.[/wcm_restrict]


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Additional Information

Additional information on the creation of high quality graphs, including their construction and the types of graphs to use for differing situations can be found in the StrategyDriven Organizational Performance Measures whitepapers Construction and Types.

Project Management Best Practice 9 – Identify the Gatekeepers

Projects, like other business activities, involve meetings and approvals. The difference between project and routine business meetings is that a project is not an ongoing concern; therefore, its meetings tend to be periodic, sporadic, or driven by one-time needs rather than recurring with some regular frequency. Consequently, these off-routine meetings and approval review sessions are a disruption to non-project team executives, managers, and contributors; representing something these individuals naturally resist so to protect the time for their normally scheduled duties.


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Creating Customer Focused Teams, Part 3

Developmental Stage Movement

In time, Stage 1 teams arrive at Stage 2. Stage 2 teams will either get stuck in Stage 2 or move on to Stage 3. Stage 3 teams can slip back into Stage 2 or move on to Stage 4. Progress or slippage depends on whether the team builds on its momentum or rests on its laurels. In Stage 4, the team can move on through consistent improvement or slip back by becoming arrogant and overconfident. Keep in mind that none of these stages are good or bad. They are necessary stepping-stones in the process that leads to high performance.


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About the Author

Since growing up in his family’s boating business to founding his company CMI, Bruce Hodes has dedicated himself to helping companies grow by developing executive leadership teams, business leaders and executives into powerful performers. Bruce’s adaptable Breakthrough Strategic Business Planning methodology has been specifically designed for small-to-mid-sized companies and is especially valuable for family company challenges. In February of 2012 Bruce published his first book Front Line Heroes: Battling the business Tsunami by developing high performance organizations (Volume 1). With a background in psychotherapy, Hodes also has an MBA from Northwestern University and a Masters in Clinical Social Work. More info: [email protected] or www.cmiteamwork.com.

Human Performance Management Best Practice 6 – Repeat Backs

StrategyDriven Human Performance Best Practice ArticleDistractions abound in every environment. Whether they are audible or visual, these disruptors detract from the communication between individuals. Such communication barriers may lead to the misunderstanding of directions provided by one person to another resulting in errant execution of a desired process.


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Creating Customer Focused Teams, Part 2

Customer Focus, Feedback and Service Strategy

To create customer-focused teams, employees must understand that they win when the customers win; there is more to this positioning than meets the eye. The customer win has to be defined so that the company also wins. If you ask customers what they want they will tell you I want the service and product for nothing. Typically companies cannot stay in business by doing this. So the raving fan service strategy needs to be designed so that the company and its employees can deliver. Back to Apple, their products are easy to use and their informed employees can teach consumers how to use their products. All this conspires to make many raving fan Apple customers. Every service strategy needs to be designed so that this concept is constantly reinforced.


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About the Author

StrategyDriven Expert Contributor | Bruce HodesSince growing up in his family’s boating business to founding his company CMI, Bruce Hodes has dedicated himself to helping companies grow by developing executive leadership teams, business leaders and executives into powerful performers. Bruce’s adaptable Breakthrough Strategic Business Planning methodology has been specifically designed for small-to-mid-sized companies and is especially valuable for family company challenges. In February of 2012 Bruce published his first book Front Line Heroes: Battling the business Tsunami by developing high performance organizations (Volume 1). With a background in psychotherapy, Hodes also has an MBA from Northwestern University and a Masters in Clinical Social Work. More info: [email protected], 800-883-7995, www.cmiteamwork.com.