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Business Communications Best Practice 3 – Conference Call Protocols

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StrategyDriven Business Communications Best Practice ArticleConference calls are integral to our way of conducting business. This type of meeting allows geographically separated individuals to readily share information as though they were at the same location. However, this audio-only form of communications presents several unique challenges. Consequently, we recommend several protocols to heighten the effectiveness of conference call communications.

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Complimentary Resource – How to Cut the Hidden Costs Out of Travel and Expense Management

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How to Cut the Hidden Costs Out of Travel and Expense Management
by Concur Technologies, Inc

Learn how to reduce your company’s overall operating costs by taking a strategic approach to your travel and expense management process.

Discover how organizations are significantly cutting costs and saving time with an automated travel and expense management process in this special webinar from Concur and Business Finance Magazine.

StrategyDriven has partnered with TradePub.com to offer you complimentary one-year subscriptions and/or free trials to dozens of leading business publications. No coupons, credit cards, special codes, or purchases are necessary. Publications are entirely FREE to those who qualify. Click here for more information on How to Cut the Hidden Costs Out of Travel and Expense Management.

Ten Questions that Motivate Engagement and Drive Greater Accountability

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Do you want to move an important project ahead faster? Would you rather motivate and engage than give orders and ride herd? How about inspiring greater accountability? Why do I ask so many questions? Because questions deliver better results.

As you read the questions above, I have no doubt that you at least began to consider answers. When someone asks questions – especially when you as a manager ask questions of a direct report – the listener can’t help but begin to formulate a response.

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About the Author

Helanie (pronounced yeh-LAH-nee) Scott has driven stunning leadership and cultural transformations for an impressive list of organizations including: Dr. Pepper, Reuters, Fluor, Ericsson, PepsiCo and more.

Raised in a small, South African mining town, by the age of 21 Helanie had set out on her own in Johannesburg, learned the ropes of the big city, and purchased the business that hired her. She emigrated to Canada and then to the United States, researching and studying leadership and organizational development, and growing her Align4Profit consulting firm.

The culmination of her life experience, years of business consulting, and colorfully diverse background manifests itself in her deeply personal Leadership Intimacy philosophy, which serves as the foundation of CoachQuest – a strategic and tactical learning organization based in Dallas, Texas, that caters to the behavioral and operational growth of leaders and teams with a focus on improving culture and results.

Decision-Making Best Practice 16 – Identify the Worst that Could Happen

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StrategyDriven Decision Making ArticleDecisions put individuals and organizations at risk. Leaders feel compelled to make some decisions while others appear to be optional. Regardless of necessity, decision-makers should seek to identify the worst possible outcomes a choice can bring to enable mitigation preparation or to seize upon the opportunity.

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Additional Information

StrategyDriven highly recommends programmatically embedding best and worst case scenario planning within organizational processes. This perspective is expounded upon in the StrategyDriven Strategic Planning article, Planning for the Best and the Worst.

Decision-Making Best Practice 15 – Identify the Unintended Consequences

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StrategyDriven Decision-Making ArticleDecision makers select from an array of choices the course of action their organization will take; voiding several other possible alternatives. Since there is seldom a perfect solution option to resolve any particular issue, some aspects of the problem will remain unaddressed and/or some excessive action taken. Furthermore, it is impossible to consider all circumstantial variables when making any decision. These decision-making process limitations often lead to unintended consequences, some of which may so adversely impact the decision’s outcomes as to render it a failure or significantly diminish its return on investment.

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