Every single employee is important in an organization, but there is nothing more vital than having leaders to drive change and manage day-to-day work. These leaders might be supervisors, managers or partners, but they are hugely important regardless of what department of the business they work in. So it is time to figure out whether your business has true leaders! If you feel there is room for improvement, here are a few ways you can change the tide:
Invest in leadership programs
The first thing you can do is to take advantage of leadership program benefits. There are many different programs run by trained professionals, so you should be able to find one that suits your style of doing business. Your staff will learn invaluable skills that will help them to move your business forward over the coming weeks, months and years. They might need to learn to be better at delegation, or they might need to break out of their shell and stop being so shy. Other people can be too direct, so for them it could be learning to tone down their personality when in an office environment. Either way, this is one of the best investments you could make for your team.
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From her 25 years in business, Elizabeth Hill aims to pass on knowledge and skills gained in that time through her writing. She loves walks in the countryside, spending time with family and friends, and is ever so ‘slightly’ addicted to coffee.
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Continuous performance improvement requires focus on both near-term operational priorities and long-term strategic capabilities and initiatives. In order to be optimally effective, performance assessments must be performed in a timely manner such that the subsequent recommended improvement activities can be implemented and effective prior to key operational events. Furthermore, the right organizational resources – particularly personnel – must be available to successfully conduct any assessment. By using self-assessment planning calendars, program coordinators gain the prerequisite insight to schedule assessments and resources far enough in advance to achieve these two imperatives.
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Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
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To most people, bureaucracy is a bad word, synonymous with ‘red tape’ and wasted time. Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything. While this might have been the most efficient way to train assembly line workers during the Industrial Era, human capital is now the greatest resource for most companies. In other words, we’re paying people to think, to innovate, and to collaborate with others to produce the best possible results. You can’t achieve this level of performance if you attempt to dictate their every move with rigid policies and procedures.
The fall of many of our great companies – including GM, Chrysler, AT&T, DEC, and a host of others – is a testimony to bureaucratic blindness. Unfortunately, contemporary management theory offers no alternatives to this style of organizing work and designing organizational structures. Current hierarchically oriented systems – no matter how lean and ‘matrixed’ – are relics of the bygone era of WWII industrialization and manufacturing.
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Chris Majer, Founder and Chief Executive Officer of The Human Potential Project, is the author of The Power to Transform: Passion, Power, and Purpose in Daily Life (Rodale), which teaches the strategies corporate, military, and sports leaders have used to positively transform themselves and their organizations in a way readers can adept to their own lives and professions. He may be reached at www.humanpotentialproject.com.
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Is there a way to tell if I’m an ‘at-risk’ leader?
StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor)
Sure. You can ask yourself the questions below to get a good start and then you can and should regularly ask for direct or anonymous constructive feedback from your direct reports, peers, leader and others. You attitudes and behaviors are the biggest differentiators for leadership success. The four well researched core emotional intelligence metrics of: Self-Awareness, Self-Management, Social Awareness and Relationship Management are directly correlated with successful or failing leadership.
Here are some key attitudes and behaviors to pay attention to because just being proficient in your technical area of expertise ignores the fact that a leader’s success is highly dependent on others’ contributions.
Ask yourself, do I…?
Read/understand emotions and recognize the impact of them on self and others. By developing an accurate view of, and aptly managing, one’s own emotional responses to situations, the rest of you skills and talents are magnified and leveraged. You regularly seek feedback and acknowledge when your impact and intent are out of synch. ?
Know your strengths and limitations. The best leaders understand they can never know and do everything… and don’t pretend to. Instead, they recognize what they are good at and leverage those skills. You surround themselves with people who are smarter and more experienced in areas where you have gaps, and you listen to them.
Know and have a good sense of your own self-worth and capability. There is a big divide between confidence and arrogance. Confidence comes from a strong sense of self-worth and self-awareness. Arrogance comes from fear in many cases, and a sense of entitlement in others. You are confident based on an objective, not assumed point of view.
Think and act with optimism – see the ‘upside.’ There are two kinds of world view attitudes people project in the world—those who think and act through the lens of abundance, and those who think and act through a lens of scarcity. You go for solutions, new ideas, and silver linings, even in the worst of times. You may change course, but you never give up. You thoughtfully navigate your staffers to a better place – often to places they didn’t know or believe possible.
See and seize opportunities for contributing to the greater good. Despite conventional thinking, great leaders have low ego needs precisely because of their solid confidence and self-worth. You don’t waste time and energy shining up your image. Your integrity is without question. You are willing to partner with others and you listen with an objective and compassionate for the greater good of the organization.
Or Do I…?
Discount others’ emotions and perspective. Failing leaders don’t pick up on other people’s signals. Or, if they do, they don’t care, demonstrating a fundamental lack of empathy and social awareness. You cannot be a good leader without empathy, period.
Miss key organizational clues, norms, decision networks and politics. ?These ‘leaders’ have very little emotional intelligence in terms of self-awareness and organizational awareness. You are missing clues, haven’t developed a wide network, and operate more like individual contributor than a leader.
Blame others for outcomes. Failing leaders don’t ask; they tell. You need to make someone wrong to be right. The difference between accountability and blame is the way the issue or problem is approached. You go for blame not solution.
Avoid dealing with and resolving conflicts. ?Failing leaders avoid dealing with conflicts and don’t provide constructive feedback to others. They duck key relationship issues. You often think, “If I ignore it, it will go away.”
Isolate myself and/or my team from others in the organization. You think you and/or your immediate team are better/smarter/righter than everyone else. These leaders are happiest in their ‘silo,’ rarely sharing resources or knowledge. You believe no one understands you or your work.
About the Author
Leadership authority Roxana (Roxi) Hewertson is a no-nonsense business veteran revered for her nuts-and-bolts, tell-it-like-it-is approach and practical, out-of-the-box insights that help both emerging and expert managers, executives and owners boost quantifiable job performance in various mission critical facets of business. Through AskRoxi.com, Roxi — “the Dear Abby of Leadership” — imparts invaluable free advice to managers and leaders at all levels, from the bullpen to the boardroom, to help them solve problems, become more effective and realize a higher measure of business and career success.
The StrategyDriven website was created to provide members of our community with insights to the actions that help create the shared vision, focus, and commitment needed to improve organizational alignment and accountability for the achievement of superior results. We look forward to answering your strategic planning and tactical business execution questions. Please email your questions to [email protected].
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Federal, state, and local governments regulate almost every aspect of the business environment. While many requirements necessitate one-time actions, others govern ongoing business operations. Performance measures dedicated to monitoring compliance with regulatory requirements and possessing thresholds tailored to ensuring timely, preemptive corrective actions prevent noncompliance, provide regulatory margin, and minimize management distraction.
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Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
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