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Things To Ask Your IT Support Provider Before Signing

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StrategyDriven Entrepreneurship Article

Outsourcing large tasks and functions is fast becoming the thing to do in business because of the success it can offer, and the top of that list is IT support. Of course, this is an utterly logical thing to do because it will take the technical pressures off you and allow you to stay focused on the core operations of your company while saving a buck or two. But that doesn’t mean you should just hand over your responsibilities to the first IT support provider you come across.

When it comes to looking for a reliable technical support provider, you need to do your Due Diligence, and an easy way to do this is to ask your prospective providers a series of questions to help you understand what sort of fit they will be. So, here’s a few ideas to get you underway:

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What Is Your Experience With Small Companies?

You’ll learn that a lot of IT support companies, like Sphere IT in London, concentrate on large installations and services because it allows for a better economy of scale, which means you’ll need will get lost or confused. As such, ask to see a list of their client portfolio or ask them about the smaller-sized clients they serve. This will give you a better understanding of their operations and whether they will best suit your needs.

How Do We Know You Can Protect Our Sensitive Data?

One of the most important reasons of having an IT support company come on board is to protect your data, so you need to know they are capable of doing this. The techniques hackers use these days are becoming more and more sophisticated and so it is imperative you find experienced digital data defence pros for business. This is where their record comes in. A prospective IT support company needs to be able to prove they have a fantastic track record in protecting their client’s sensitive data. If they fail to do this, then your business may fail to continue operating.

What Level of Support Will They Offer?

Most companies will ask you what sort of support you will need and then offer you a service based on that requirement, so make sure you come to a deal that suits you and that it is detailed in your service agreement. To give you a little bit of advice on this one, make sure you discuss specific areas like phone, email and chat support, as well as remote management if you have employees or contractors that work from home or on the road. You’ll also want to know how often they can visit your office to perform maintenance checkups.

How Are They With Long-Term Partnerships?

Quite simply, the longer the supplier can commit to a partnership the better fit they will be for your company. The reason for this is most network equipment lasts for years and years and years, while most support arrangements only stand for two to three. Of course, this can usually be extended to around five years if needed and if favourable. So find out what sort of agreement they prefer and then see how this will fit in with your organisation.

How Your Business Benefits From Proactive Thinking

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A quality that every business needs to be successful is proactive thinking. Proactive companies put a heavy emphasis on planning ahead. They’re forward-thinking businesses that always plan for disaster, always have a roadmap to follow, and they never lose sight of their dreams. The major advantage of having a proactive work culture is so that when a problem does occur, your business isn’t hindered by that fact and, as a result, you can get back on your feet as soon as possible.

For instance, imagine if your company suffers from a catastrophic loss of data due to a hard drive failing. Customer data, order history and other crucial information could be lost to hard drive corruption, and without a continuity plan, your business will most likely collapse because of this blunder. Proactive thinking would have several different countermeasures in place. For starters, having a cloud storage solution or an off-site backup could mitigate losses, and an IT professional that performs regular maintenance could have prevented this from happening.

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Making Future Plans

A successful business owner should have a great sense of foresight. For instance, they should be able to capitalise on new trends, they should have the ability to guess when copycats will attempt to steal their product, and they’ll have all of the necessary service and employees ready to fight in their corner. The most effective way to combat threats as they come is to simply make future plans at the correct time.

For instance, by hiring an IT consultant such as Dyrand, you’ll be able to secure the future of all your IT equipment and technology. Of course, you don’t need to hire a consultant straight away especially if you are already somewhat tech-savvy, but you won’t always be able to take care of IT maintenance if you are the business owner and eventually you’ll need to employ technology that could be outside of your area of expertise.

To be a proactive company you need to always plan ahead. You have to put a heavy emphasis on preparing for future growth and problems as they come up. It’s never a good idea to plan too far ahead in the future and you don’t want to leave things to the last minute either. Recognise problem areas before they become a problem, and you’ll be surprised at how smooth your business will operate.

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Taking Chances

A positive benefit of becoming a proactive company is your ability to take advantage of trends as they appear. For instance, maybe there’s a specific product you specialise in that has become a highly sought after product. Perhaps the market itself develops in a way that allows you to capitalise on it, or maybe you see a hole in the market that hasn’t been filled yet.

Becoming a successful business involves taking risks. After all, if you spend too long in your comfort zone you won’t be able to capitalise on the opportunities presented to you. Technology is always improving and, as a result, constantly provides us with a steady stream of new opportunities to take advantage of. If your company infrastructure doesn’t allow for a swift reaction to market trends, then you’re going to fall behind your competitors and you will never be a well-known industry leader.

Different Strokes: Every Business Is Unique And Has Unique Needs

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There are a lot of things written both on and offline about what every single business needs in order to be successful. A lot of these blog posts and articles can be incredibly valuable. They go through many of the fundamentals that all businesses share so that any business has a strong foundation to work from. The problem is that there are many budding business owners out there who assume that they can get by with these fundamentals alone. Sadly, that’s not the case. In fact, one of the most important things to learn is that every business is unique and no two businesses are going to have the exact same needs. In order to help you avoid falling into that same trap, here are some things that are going to differ, perhaps slightly, perhaps significantly, based on the type of business that you’re running.

Staffing

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The kind of staffing needs that your business have is going to depend very heavily on the kind of business that it is in the first place. If your business is focussed on something like manufacturing, then you’re going to need workers with specific skill sets within the science and engineering industries, whereas if you’re running a business that provides SEO to other companies, then it’s likely that you’re going to be recruiting from selections of creatives and humanities graduates instead. Knowing what your business needs and choosing your staff accordingly are the key to a business that is made up of people, all moving the same direction.

Safety

Safety is a concern for any business, no matter what it is. However, that doesn’t mean that the safety concerns of various businesses are all going to be identical. Standards set out by The American Society of Safety Engineers are going to relevant to people within construction or engineering companies, but they aren’t going to have the same level of importance to those working in office environments. For those employees, it’s more important to focus on the basics of workplace health and safety.

Infrastructure

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It’s true that certain aspects of your business’s infrastructure are going to be the same no matter what. For example, there isn’t a single modern business that isn’t going to need some form of internet and telephone connection. However, businesses that are exclusively online are going to have a much greater need for reliable, fast internet than companies that only use it for certain tasks. Knowing the needs of your business can prevent you from falling into the trap of huge infrastructure costs that your business simply doesn’t need.

Marketing

Every business needs marketing, that much should be obvious. However not every business is going to appeal to the same people. This means that each business is going to need to find the best possible marketing methods to help it reach its desired audience as effectively as possible. If you’re trying to reach companies who might want to use your services, then you’re going to marketing yourself very differently than if you were trying to connect directly with consumers. And even then, not every consumer is going to respond to the same kind of marketing in the exact same way.

The Cost Of Not Training Your Employees Will Shock You!

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So many business owners and managers do not value the importance of training their employees. Yet, if you gave them a choice of getting in a car with someone who had passed their test or someone who hadn’t passed their test, they would take the former no matter what the cost difference was. It is madness, even though the principals are the same.

But let’s change it around a bit. Let’s say you gave them the option of hiring a qualified employee or someone with no qualifications. The answer would be the qualified candidate. So why not offer training to staff that would make them more qualified, and better able to do the job? We live in a world that changes seven days a week due to new technologies and updated strategies and advanced methods, which is why we need to focus on new training.

But if that isn’t enough to convince you, hopefully, these points will be:

Training Boosts Efficiency

The more trained someone is to do their job the more efficient they will be. It is simple math. You see, if someone isn’t as well trained to do their job, it is going to take longer for them to complete the tasks at hand and time is indeed money. That is why it is imperative you look at training as profit; after all, the two go hand in hand.

Training Creates Specialists

It is all well and good employing a workforce of factotum employees, but it will stop you from progressing as a business and see you lose ground to your competitors. If, however, you spend time and money on creating a workforce that has training specialist areas, you will see your business economy boom. It could be that you provide injection molding training to your production workforce while concentrating on sales technique training on those that bring in new business and train your HR staff on compliance training to ensure they operate within the regulations of your industry. All of these will streamline your business and expand your profit margins.

Training Encourages Happiness

The worst thing for a company’s productivity is low morale, and low morale comes from unhappiness, which comes from employees who feel undervalued and inadequate. The feeling of being an underachiever niggles away at even the most confident of people. That is where training comes in. If people feel as though they are advancing their own personal skill base, talents and abilities, they will see value in themselves that will be reflected in their work. That is a win for you and them.

Training Allows Competency

The less your workforce is trained, the more mistakes they are bound to make, and mistakes cost money. It doesn’t matter if it is time, materials, injury, accident or whatever, mistakes can cost your company dear. What’s more, it runs the risk of upsetting your clients or customers. As such, it is crucial you train them regularly on new practices to ensure mistakes are kept to an absolute minimum.

Tools Every Small Business Needs

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Setting up and running a small business can be a huge challenge to take one. There’s little hiding from the statistics – according to this study, for example, a whopping 80% of small businesses end up folding within the first 18 months. That’s enough to put anyone off, right? But if you persist and get through that first difficult period, running your own small business can actually be one of the most rewarding and fun things you can do with your time. That said, there are a few different tools you can bring on board to make sure that your business is one of the few that survive.

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Good outreach

Before even embarking on your business plan, you probably had an ideal target customer in mind. Then, you probably built on this in your market research and fine-tuned it for the operational side. What a lot of small business owners tend to fail to do, however, is to actually check whether they are reaching the people their business is targeted at. If you’re lacking in clients, this could be the reason why. One easy way to see where your online outreach is going is to use tools such as Google Analytics. This way, you can track who is seeing your content and where, and can tailor it accordingly. Social media apps such as Twitter also have similar tools integrated into them, some of which you can use for free. If your website or social media feed is not being seen by the people you want it to be seen by, you can use SEO and boosted posts to help increase the outreach.

Innovative technology

If there’s one thing your business needs to be one step ahead of, it’s technology. Technology has completely transformed the way in which businesses operate, and you are kidding yourself if you think you don’t need to move with the times. Often, the internal technology you have in your business – phones, laptops, tablets etc – can be integral to how efficiently the company operates. If your office computers are more 1999 than hot off the press, you might want to bring in some experts in IT Consulting. Professional expertise will help you be able to choose the best system for your business and you can even improve features such as bandwith and security protection while you’re at it, too.

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Organization

For the first few months of your business, you may be able to operate with everything written down in the same old notebook, or even with it all in your own head. But fast forward to when things are picking up, and you will soon realize that you need a much more precise organizational strategy at hand. If you have staff on board, this is even more important. Consider getting hold of an organization-focused app such as OmniFocus, or even using a group Google calendar with your team. This way, you can see everyone’s to-do lists and you can notify each other when tasks have been completed – and there’s no better feeling than ticking something off your list, right?