Like most of us, I assume I understand what my communication partner is saying and respond appropriately. I don’t think about it; I just do it. I don’t realize anything is wrong until it’s too late. But why do I make that assumption? I was never taught how to hear what others meant to convey.
https://www.strategydriven.com/wp-content/uploads/BusinessDiscussion.jpg300450StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-03-14 06:20:232018-07-31 20:42:06How to Listen to Hear What’s Intended
Question: How can I navigate ‘touchy’ subjects with my staff? StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor) If you read no further, remember this – it is a fact that “the truth will set you free!” What is also a fact is, HOW you share your truth matters as much or more than WHAT […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-03-12 06:00:592015-09-17 23:51:02The Advisor’s Corner – How Should I Address Sensitive Subjects With My Staff?
Jim Collins immortal business bestseller, Good to Great, created a revolution in many businesses and an explosion in book sales. The book was adopted, adapted, taught, and implemented. In many instances, companies did go from good to great – or at least from good to very good. The key is these companies sought improvement. Self-improvement. […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-03-10 06:37:182016-08-08 15:55:45Good to Great. Are you ‘good’ or maybe slightly below?
Are you a legend? Do you admire people who went the distance? Have you celebrated organizations that succeeded? I hope that you are and will continue to be distinctive. This essay is to give insights into those who leave legacies. The secret to long-term success lies in mapping out the vision and building a body […]
https://www.strategydriven.com/wp-content/uploads/HankMoore2.jpg333290StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-03-07 06:18:022015-12-19 21:43:55The Big Picture of Business – Becoming a Legend
They say the road to hell is paved with good intentions. In 1825, to deal with the “Indian Problem,” the US Congress formed a region known as “Indian Country,” lands West of the Mississippi (today Oklahoma). Their intentions were good. “The removal of the tribes from the territory which they now inhabit would not only shield them […]
https://www.strategydriven.com/wp-content/uploads/Base3000x3000-SDEPP.jpg30003000StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-03-06 06:43:392016-06-11 16:14:04StrategyDriven Editorial Perspective – Good Intentions, Bad Results: Learning from the Panic of 1826
Answer these questions to see how accurately you hear what your communication partner intends you to hear, and how much business you are losing as a result. How often do you enter conversations to hear what you want to hear – and disregard the rest? How often do you listen to get your own […]
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Companies invest in employee training and talent development programs for one reason: to get results. The problem is that too often they see training as an “event” rather than a process, and they earn a miserable return on investment. See if this rings true. You hire an outside consultant to conduct a two-day training session. […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-02-27 06:49:332016-05-11 14:57:06Engage your employees in the training process
Question: Everyone talks about communication being a problem in our company. As a leader, what am I supposed to do about it? StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor) A recent Development Dimensions International study, Driving Workplace Performance through High-Quality Conversations: What leaders must do every day to be effective, reminds us in no […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-02-26 06:44:282015-09-17 23:50:07The Advisor’s Corner – How Should I, as a Leader, Communicate?
I like coffee. Dark, black coffee. Espresso. No cream. No sugar. Just dark, black coffee. You? But I look at coffee differently than you do. I don’t “wake up and drink it.” I venture out to a coffee shop and an early morning meeting, and oh, by the way, I have coffee. My goal each […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-02-24 06:06:402016-08-08 16:02:28How is a cup of coffee like a sale? When it’s with a customer!
What makes a ‘top performer’ a top performer? If you hold interviews with the most successful salespeople in the world, and ask them “why are you successful?” they’ll give you their take on it, but it will not be the right answer. They will give you symptomatic responses like, “I get up early in the […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2014-02-17 06:34:292016-08-08 16:06:36Mirror, mirror, on the wall. Are you the BEST salesperson of them all?
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How to Listen to Hear What’s Intended
/in Business Communications, Practices for Professionals/by Sharon Drew MorganLike most of us, I assume I understand what my communication partner is saying and respond appropriately. I don’t think about it; I just do it. I don’t realize anything is wrong until it’s too late. But why do I make that assumption? I was never taught how to hear what others meant to convey.
The Advisor’s Corner – How Should I Address Sensitive Subjects With My Staff?
/in Business Communications, The Advisor's Corner/by Roxi HewertsonQuestion: How can I navigate ‘touchy’ subjects with my staff? StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor) If you read no further, remember this – it is a fact that “the truth will set you free!” What is also a fact is, HOW you share your truth matters as much or more than WHAT […]
Good to Great. Are you ‘good’ or maybe slightly below?
/in Practices for Professionals/by Jeffrey GitomerJim Collins immortal business bestseller, Good to Great, created a revolution in many businesses and an explosion in book sales. The book was adopted, adapted, taught, and implemented. In many instances, companies did go from good to great – or at least from good to very good. The key is these companies sought improvement. Self-improvement. […]
The Big Picture of Business – Becoming a Legend
/in Practices for Professionals/by Hank MooreAre you a legend? Do you admire people who went the distance? Have you celebrated organizations that succeeded? I hope that you are and will continue to be distinctive. This essay is to give insights into those who leave legacies. The secret to long-term success lies in mapping out the vision and building a body […]
StrategyDriven Editorial Perspective – Good Intentions, Bad Results: Learning from the Panic of 1826
/in StrategyDriven Editorial Perspective/by Cara WickThey say the road to hell is paved with good intentions. In 1825, to deal with the “Indian Problem,” the US Congress formed a region known as “Indian Country,” lands West of the Mississippi (today Oklahoma). Their intentions were good. “The removal of the tribes from the territory which they now inhabit would not only shield them […]
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Assessment: How much do you stink at listening?
/in Business Communications, Practices for Professionals/by Sharon Drew MorganAnswer these questions to see how accurately you hear what your communication partner intends you to hear, and how much business you are losing as a result. How often do you enter conversations to hear what you want to hear – and disregard the rest? How often do you listen to get your own […]
Engage your employees in the training process
/in Management & Leadership, Talent Management/by Stephen MeyerCompanies invest in employee training and talent development programs for one reason: to get results. The problem is that too often they see training as an “event” rather than a process, and they earn a miserable return on investment. See if this rings true. You hire an outside consultant to conduct a two-day training session. […]
The Advisor’s Corner – How Should I, as a Leader, Communicate?
/in Business Communications, The Advisor's Corner/by Roxi HewertsonQuestion: Everyone talks about communication being a problem in our company. As a leader, what am I supposed to do about it? StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor) A recent Development Dimensions International study, Driving Workplace Performance through High-Quality Conversations: What leaders must do every day to be effective, reminds us in no […]
How is a cup of coffee like a sale? When it’s with a customer!
/in Customer Relationship Management, Marketing & Sales, Practices for Professionals/by Jeffrey GitomerI like coffee. Dark, black coffee. Espresso. No cream. No sugar. Just dark, black coffee. You? But I look at coffee differently than you do. I don’t “wake up and drink it.” I venture out to a coffee shop and an early morning meeting, and oh, by the way, I have coffee. My goal each […]
Mirror, mirror, on the wall. Are you the BEST salesperson of them all?
/in Practices for Professionals/by Jeffrey GitomerWhat makes a ‘top performer’ a top performer? If you hold interviews with the most successful salespeople in the world, and ask them “why are you successful?” they’ll give you their take on it, but it will not be the right answer. They will give you symptomatic responses like, “I get up early in the […]