“The way to get things done is not to mind who gets the credit of doing them.” Benjamin Jowett (1817 – 1893) Tutor and administrator at the University of Oxford, theologian and translator of Plato
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Executive Wisdom: Reflections For Today’s Leaders by Reynier Lezcano About the Reference Executive Wisdom by Reynier Lezcano is an A to Z collection of leadership wisdom covering personal behaviors and situational approaches. These insights are presented as brief passages that are well indexed for quick situational reference. Benefits of Using this Reference StrategyDriven Contributors like […]
Developmental Stage Movement In time, Stage 1 teams arrive at Stage 2. Stage 2 teams will either get stuck in Stage 2 or move on to Stage 3. Stage 3 teams can slip back into Stage 2 or move on to Stage 4. Progress or slippage depends on whether the team builds on its momentum […]
Distractions abound in every environment. Whether they are audible or visual, these disruptors detract from the communication between individuals. Such communication barriers may lead to the misunderstanding of directions provided by one person to another resulting in errant execution of a desired process.
Customer Focus, Feedback and Service Strategy To create customer-focused teams, employees must understand that they win when the customers win; there is more to this positioning than meets the eye. The customer win has to be defined so that the company also wins. If you ask customers what they want they will tell you I […]
Most companies employ a periodic employee review program, typically comprised of a major annual review and sometimes complimented by a formal mid-year feedback session. Examination of these programs reveals most performance ratings are based on those individual behaviors, events, and accomplishments occurring within a few weeks of a review’s development. Consequently, employees achieving great success throughout the year, particularly those with significant achievements earlier in the period, feel cheated by a process that frequently overlooks these accomplishments.
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Secrets of Power Problem Solving by Roger Dawson About the Reference Secrets of Power Problem Solving by Roger Dawson provides an insightful examination of the theories and practices associated with decision-making. Throughout his book, Roger challenges commonly held beliefs about the decision-making process and provides actionable methods to effectively address problems of all types… of […]
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What is a Customer Focused Team? The word ‘team’ is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing. The best and most concise definition for corporate teams I have found comes from The Wisdom of […]
Many business professionals almost singularly focused on identifying and fixing ‘the ugly’ – shortcomings that result in their organization’s most adverse outcomes. This focus is understandable as extremely poor performance can cause irreparable damage. The approach, however, omits critical examination of a range of organizational performance, ‘the good’ and ‘the bad;’ placing the organization at risk of achieving only suboptimal performance.
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Business Programs
Leadership Inspirations – How to Get Things Done
/in Leadership Inspirations/by StrategyDriven“The way to get things done is not to mind who gets the credit of doing them.” Benjamin Jowett (1817 – 1893) Tutor and administrator at the University of Oxford, theologian and translator of Plato
Executive Wisdom: Reflections For Today’s Leaders
/in Practices for Professionals, Recommended Resources/by StrategyDrivenExecutive Wisdom: Reflections For Today’s Leaders by Reynier Lezcano About the Reference Executive Wisdom by Reynier Lezcano is an A to Z collection of leadership wisdom covering personal behaviors and situational approaches. These insights are presented as brief passages that are well indexed for quick situational reference. Benefits of Using this Reference StrategyDriven Contributors like […]
Creating Customer Focused Teams, Part 3
/in Management & Leadership, Marketing & Sales/by Bruce HodesDevelopmental Stage Movement In time, Stage 1 teams arrive at Stage 2. Stage 2 teams will either get stuck in Stage 2 or move on to Stage 3. Stage 3 teams can slip back into Stage 2 or move on to Stage 4. Progress or slippage depends on whether the team builds on its momentum […]
Human Performance Management Best Practice 6 – Repeat Backs
/in Human Performance Management, Premium/by StrategyDrivenDistractions abound in every environment. Whether they are audible or visual, these disruptors detract from the communication between individuals. Such communication barriers may lead to the misunderstanding of directions provided by one person to another resulting in errant execution of a desired process.
Creating Customer Focused Teams, Part 2
/in Management & Leadership, Marketing & Sales/by Bruce HodesCustomer Focus, Feedback and Service Strategy To create customer-focused teams, employees must understand that they win when the customers win; there is more to this positioning than meets the eye. The customer win has to be defined so that the company also wins. If you ask customers what they want they will tell you I […]
Management Observation Program Best Practice 9 – Feeding the Performance Management Program
/in Management Observation Program, Premium, Talent Management/by StrategyDrivenMost companies employ a periodic employee review program, typically comprised of a major annual review and sometimes complimented by a formal mid-year feedback session. Examination of these programs reveals most performance ratings are based on those individual behaviors, events, and accomplishments occurring within a few weeks of a review’s development. Consequently, employees achieving great success throughout the year, particularly those with significant achievements earlier in the period, feel cheated by a process that frequently overlooks these accomplishments.
Leadership Inspirations – Guided by Experience
/in Leadership Inspirations/by StrategyDriven“The trouble with using experience as a guide is that the final exam often comes first and then the lesson.” Anonymous
Recommended Resource – Secrets of Power Problem Solving
/in Decision-Making, Recommended Resources/by StrategyDrivenSecrets of Power Problem Solving by Roger Dawson About the Reference Secrets of Power Problem Solving by Roger Dawson provides an insightful examination of the theories and practices associated with decision-making. Throughout his book, Roger challenges commonly held beliefs about the decision-making process and provides actionable methods to effectively address problems of all types… of […]
Creating Customer Focused Teams, Part 1
/in Management & Leadership, Marketing & Sales/by Bruce HodesWhat is a Customer Focused Team? The word ‘team’ is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing. The best and most concise definition for corporate teams I have found comes from The Wisdom of […]
Evaluation and Control Program Best Practice 3 – Assess the Good, the Bad, and the Ugly
/in Business Performance Assessment Program, Evaluation & Control Program, Premium/by StrategyDrivenMany business professionals almost singularly focused on identifying and fixing ‘the ugly’ – shortcomings that result in their organization’s most adverse outcomes. This focus is understandable as extremely poor performance can cause irreparable damage. The approach, however, omits critical examination of a range of organizational performance, ‘the good’ and ‘the bad;’ placing the organization at risk of achieving only suboptimal performance.