Performance measures reflect the organization’s successes and shortfalls over extended periods of time. Well-maintained metrics include a periodic performance analysis summary capturing underlying drivers and associated follow-on actions. These summaries, however, are typically overwritten with the next analysis rather than being preserved; robbing leaders of critical lessons learned information that could support future performance improvements and more rapid decision-making.
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Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
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The week between Christmas and the New Year is the biggest opportunity of your career. And your New Year’s Eve plans are in the way of next year’s success. It amazes me how much “prep time” goes into “What are you doing New Year’s Eve?”
The week after the New Year will be a ‘slow one’ at best.
Below are a few things to ponder, list, write about, and maybe even take action on as you head into the unknown of next year…
NOTE: It’s unknown what will happen in THE world, but YOUR world is a lot more ‘knowable, definable, and actionable.’
And rather than me telling you what to do, let me share with you what I intend to do and you can make your own plan from there.
I am going to continue to expand on my “four words” from last year. My words from last year (posted on my bathroom mirror) were FINISH, WRITE, SHAPE, and YES.
My results?
I finished the 21.5 Unbreakable Laws of Selling.
I wrote 1,000 words a week and documented hundreds of ideas.
My shape is still plus 20 pounds, so that word will remain this year.
I maintained my YES! Attitude, but seeing the word every morning and evening in my bathroom mirror helped.
Not bad achievement results – but still being 20 pounds overweight shows a flaw in my self-discipline. Not good.
This year’s words are divided into two categories – achievement and improvement.
On the achievement side:
ADVISOR – DIGITAL – POWER – TIME
On the improvement side:
INSTAGRAM – BLOG – SHAPE – BEST
I’ll define those eight words next week. Hopefully they’ll inspire you to write and define your words for the year. Interestingly, you most likely mentally know what they are, but have yet to bring them to the visual surface as Post-it Notes on your bathroom mirror.
The balance of this week and next will be spent (actually invested) by thinking about, doing, and documenting the following:
Making one plan to make a longtime dream a reality. For me, it’s traveling to The Great Wall of China.
Solidify one big idea. My big idea for 2014 is the continuation and solidification of the Gitomer Certified Advisor Program. It will emerge in 2014 as the premier independent licensee program in the world.
Intensify the improvement of your major strength. More and better writing for me.
Celebrate life and plan a few celebrations. Several on the list – follow my Instagram: @jeffreygitomer for continued details – and inspiration for you.
Celebrate family and plan a few celebrations. August in Paris! Getting to know my family below the surface. Spend less time in idle chit chat and more time talking about life and intentions.
List grateful acts of 2013. My brother’s continued hearing recovery. My health. My partner Jessica for her untiring dedication to the financial health of our business. My children, grandchildren, and extended family. My dedicated staff of smart, real-world people.
List cool things that happened. Some of mine were: 50-year high school reunion, lifetime achievement award from Haddonfield High School, the fourth summer trip to Paris in four years, launch of GitomerVT.com, launch of my Gitomer Certified Advisor Program. ACTION: Listing your cool things will make you happy and proud, and provide inspiration for this year’s cool things to be achieved.
List intentions for 2014. What are you REALLY gonna do? Beyond goals and resolutions, your intentions are the key to successful achievement outcomes.
Read one book a month. Start with these two: The One Thing by Gary Keller and Jay Papasan and The Outliers by Malcolm Gladwell. ACTION: Read on a Kindle app and learn my secret of faster reading.
Write 1,000 words a week. My weekly column, Sales Moves, enters its 22nd year. I’ve written and published more than a million words. (The average business book is 50,000 words.) ACTION: Wake up and WRITE.
Think by yourself for ten minutes a day. Make a hard appointment for yourself. NOTE: You can combine thinking and writing!
My list of things to do between now and the New Year should keep you busy, productive, and inspired to achieve more this year than you did last year. It’s not just a goal and it’s not just a resolution; it’s your intention, your drive, your work ethic, and your consistency that will create genuine achievement.
Happy New Year!
Free GitBit: My secret for reading faster with greater comprehension is here can be found at www.gitomer.com. Enter the word READING in the GitBit box.
Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.
About the Author
Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at [email protected].
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Not only do we have access to countless types of media and information created by others, we are now able to record, organize, and recall our own personal information in more ways than ever before possible. If you can’t remember where you parked your car, it’s not a problem. Just click the fob on your keychain and listen for that telltale beep. If you lose your iPhone or iPad, again, it’s not a problem. You can use the Find My iPhone/iPad app, assuming you originally enabled your device, of course. If you’re not quite sure how to get somewhere, just plug in the address in your car’s Navigation system, or you could even use a Navigation app on your smartphone. If you forget where you saved that picture from your last vacation, or worse, a legal document that you now desperately need, don’t panic. With online storage like iCloud® or Dropbox®, you can access files anywhere. The examples are numerous, but they all point to the fact that technology is an ever-present part of our lives, saving us time, effort, and even memory.
The Risks and Rewards
Along with the perks I mentioned, there are a few pitfalls. Having access to these tools has negatively affected our ability to actually remember the little things. And of course, there are more things to remember than ever before. Do you know 10 telephone numbers? Okay, ten might have been pushing it. How about five? Yeah, me neither. If we can’t remember five phone numbers, what leads us to believe that we are capable of remembering the essential details of our business relationships?
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CRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms. He may be reached at www.VIPOrbit.com.
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Leadership Role #1: Reading the World and Creating a Vision
No business is an island. Each organization exists within a rich and ever-evolving set of social, economic, political, cultural, and institutional environments. To a large degree, an organization’s success depends on how well it positions itself in the world. Therefore, one of the most important competencies of leadership is the ability to read the world. This means a leader must be well informed about emerging trends and developments in multiple areas that affect the business.
Grounded in his or her interpretation of where things appear to be headed, an effective leader creates a vision for the organization’s competitive strategy – paving the way for long-term competitive domination.
The capacity to create a powerful vision requires several distinct competencies:
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Chris Majer, Founder and Chief Executive Officer of The Human Potential Project, is the author of The Power to Transform: Passion, Power, and Purpose in Daily Life (Rodale), which teaches the strategies corporate, military, and sports leaders have used to positively transform themselves and their organizations in a way readers can adept to their own lives and professions. He may be reached at www.humanpotentialproject.com.
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2014-01-09 11:42:562016-01-31 13:49:47Where Have All the Leaders Gone?, part 2 of 6
That’s a statement you never want to hear as a business leader. But today’s VUCA (volatile, uncertain, complex, ambiguous) world makes it incredibly difficult to plan and predict the future. At the same time, we’re all under pressure to move faster and get more done. So while thinking – and strategic thinking, in particular – is a key leadership responsibility, it often gets pushed aside in the midst of the day-to-day challenges of running the business.
In fact, there’s almost a universal resistance to long-term thinking in many organizations because we’re so focused on today’s problems: Are we making our numbers? Did the products get shipped? Did we resolve the customer issue?
The problem is, when you’re not thinking strategically, not only is it hard to see what’s coming, it’s hard to know where you are. A leader I spoke to recently put it this way: “When I’m mired in the swamp, it’s hard to see anything, much less the future.”
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Ann Herrmann-Nehdi is CEO of Herrmann International, the originators and trailblazers of Whole Brain® Thinking and the Herrmann Brain Dominance Instrument® (HBDI®). A thought leader in her field, Ann has worked with many hundreds of organizations around the world of all sizes and industries, helping them increase their thinking agility to improve profitability, leadership, productivity, innovation and overall business results. She is an AthenaOnline management expert and a faculty member of the Institute of Management Studies.
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/in Organizational Performance Measures, Premium/by Nathan IvesHi there! Gain access to this article with a StrategyDriven Insights Library – Total Access subscription or buy access to the article itself.
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About the Author
What are you doing this week? Don’t waste the opportunity.
/in Practices for Professionals/by Jeffrey GitomerThe week between Christmas and the New Year is the biggest opportunity of your career. And your New Year’s Eve plans are in the way of next year’s success. It amazes me how much “prep time” goes into “What are you doing New Year’s Eve?”
The week after the New Year will be a ‘slow one’ at best.
Below are a few things to ponder, list, write about, and maybe even take action on as you head into the unknown of next year…
NOTE: It’s unknown what will happen in THE world, but YOUR world is a lot more ‘knowable, definable, and actionable.’
And rather than me telling you what to do, let me share with you what I intend to do and you can make your own plan from there.
I am going to continue to expand on my “four words” from last year. My words from last year (posted on my bathroom mirror) were FINISH, WRITE, SHAPE, and YES.
My results?
Not bad achievement results – but still being 20 pounds overweight shows a flaw in my self-discipline. Not good.
This year’s words are divided into two categories – achievement and improvement.
On the achievement side:
ADVISOR – DIGITAL – POWER – TIME
On the improvement side:
INSTAGRAM – BLOG – SHAPE – BEST
I’ll define those eight words next week. Hopefully they’ll inspire you to write and define your words for the year. Interestingly, you most likely mentally know what they are, but have yet to bring them to the visual surface as Post-it Notes on your bathroom mirror.
The balance of this week and next will be spent (actually invested) by thinking about, doing, and documenting the following:
My list of things to do between now and the New Year should keep you busy, productive, and inspired to achieve more this year than you did last year. It’s not just a goal and it’s not just a resolution; it’s your intention, your drive, your work ethic, and your consistency that will create genuine achievement.
Happy New Year!
Free GitBit: My secret for reading faster with greater comprehension is here can be found at www.gitomer.com. Enter the word READING in the GitBit box.
Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.
About the Author
How to Protect Your Professional Edge
/in Customer Relationship Management/by Mike MuhneyNot only do we have access to countless types of media and information created by others, we are now able to record, organize, and recall our own personal information in more ways than ever before possible. If you can’t remember where you parked your car, it’s not a problem. Just click the fob on your keychain and listen for that telltale beep. If you lose your iPhone or iPad, again, it’s not a problem. You can use the Find My iPhone/iPad app, assuming you originally enabled your device, of course. If you’re not quite sure how to get somewhere, just plug in the address in your car’s Navigation system, or you could even use a Navigation app on your smartphone. If you forget where you saved that picture from your last vacation, or worse, a legal document that you now desperately need, don’t panic. With online storage like iCloud® or Dropbox®, you can access files anywhere. The examples are numerous, but they all point to the fact that technology is an ever-present part of our lives, saving us time, effort, and even memory.
The Risks and Rewards
Along with the perks I mentioned, there are a few pitfalls. Having access to these tools has negatively affected our ability to actually remember the little things. And of course, there are more things to remember than ever before. Do you know 10 telephone numbers? Okay, ten might have been pushing it. How about five? Yeah, me neither. If we can’t remember five phone numbers, what leads us to believe that we are capable of remembering the essential details of our business relationships?
Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:
Subscribing to the Self Guided Program - It's Free!
About the Author
Where Have All the Leaders Gone?, part 2 of 6
/in Management & Leadership/by Chris MajerLeadership Role #1: Reading the World and Creating a Vision
No business is an island. Each organization exists within a rich and ever-evolving set of social, economic, political, cultural, and institutional environments. To a large degree, an organization’s success depends on how well it positions itself in the world. Therefore, one of the most important competencies of leadership is the ability to read the world. This means a leader must be well informed about emerging trends and developments in multiple areas that affect the business.
Grounded in his or her interpretation of where things appear to be headed, an effective leader creates a vision for the organization’s competitive strategy – paving the way for long-term competitive domination.
The capacity to create a powerful vision requires several distinct competencies:
Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:
Subscribing to the Self Guided Program - It's Free!
About the Author
How to Grow Your Strategic Mindset
/in Business Plan Development, Strategic Planning/by Ann Herrmann-NehdiThat’s a statement you never want to hear as a business leader. But today’s VUCA (volatile, uncertain, complex, ambiguous) world makes it incredibly difficult to plan and predict the future. At the same time, we’re all under pressure to move faster and get more done. So while thinking – and strategic thinking, in particular – is a key leadership responsibility, it often gets pushed aside in the midst of the day-to-day challenges of running the business.
In fact, there’s almost a universal resistance to long-term thinking in many organizations because we’re so focused on today’s problems: Are we making our numbers? Did the products get shipped? Did we resolve the customer issue?
The problem is, when you’re not thinking strategically, not only is it hard to see what’s coming, it’s hard to know where you are. A leader I spoke to recently put it this way: “When I’m mired in the swamp, it’s hard to see anything, much less the future.”
Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:
Subscribing to the Self Guided Program - It's Free!About the Author