A professional’s career and their collected Body of Work encompass time, energy, resources, perseverance and lots of commitment in order to produce. This holds true for any company, institution and for any person.
There are three key ingredients in developing deep leadership roots. Long-term success for the company and a healthy career for the individual are attributable to:
The manner in which an organization or professional lives and conducts business on a daily basis. I symbolize this with the analogy Fine Wine.
The evolution, education, enrichment, professional development, training and life experiences that one amasses. This continuum is symbolized by the analogy Aged Cheese.
What of value is really accomplished and left behind. This shows that the business or person actually existed and contributed meaningfully to society, rather than just filling time and space on this earth. This is symbolized by the analogy Valuable Antiques.
Wine.
Just because it is a bottled alcoholic beverage doesn’t mean that it contains great wine. In the marketplace, there exist large quantities of fair wine, some bad wine and some good wine. There’s very little great wine.
Defining what is ‘good’ is a matter of judgment, perspective and prejudice. When one assigns the term ‘great,’ then the wine (used as an analogy for one’s daily process of living and working) takes on rare proportions.
The general public is not exposed to the wine vineyard process and, thus, is not familiar with the characteristics of that special reserve:
A good crop of grapes from which to draw.
Skilled processes in picking and processing the grapes.
Knowledge in the making of wine.
Care for the industry, the product and the process (a defined Vision).
Skilled technicians, who transfer the intent of the wine maker into the bottle.
Packaging, distribution and marketing of the product.
Reputation of the winery, steadily built and carefully preserved.
An informed clientele, with the ability to appreciate and enjoy the wine.
The right settings in which to showcase the product.
A body of pleasurable and memorable experiences from which customers will build brand loyalty.
A reinforced manufacturing process that assures consistency in all areas.
Stated, refined strategies for the winery to remain in business, producing a quality product and maintaining clientele appreciation.
Cheese.
We all eat and enjoy cheese, in some form. If it’s a brand or flavor we recognize, we think it’s good. When cheese is part of a favorite recipe, then it’s an essential ingredient, though we might not eat it by itself.
The process of creating and curing the cheese (used as an analogy for the process of sharpening and amassing life and professional skills) is both an art and a science.
When it comes to cheese, people generally uphold these constants:
Cheese is made from milk.
It is manufactured in various places, utilizing various processes.
Some sources of cheese making (Switzerland, Wisconsin) are acknowledged for their expertise.
Cheese is wrapped and packaged in various forms: sliced, chunks, rounds, barrels.
It comes from packages that are neatly wrapped and arranged for eye appeal in a clean, well-lit and suitably refrigerated dairy case.
The flavor of cheese we buy depends upon the use we have for it… be it as an appetizer, as an ingredient in an ensemble dish, as a salad enhancer or just to munch on.
Most often, we mix the cheese with something else.
Various styles of cheese are often served at a time, or mixed into recipes.
If it tastes good, we consume it again. If not, we will not likely give that flavor or brand another try.
If guests like it, we will serve it again. If not, their preferences will influence ours, and, thus, the cheese will not reappear.
If it is really good, we refer it to others… sometimes giving it as a gift.
The better it appears to be (marketing, wrapping, price, place of purchase) affects our viewpoint on its quality.
It is often served with wine, sometimes on antique trays or dishes.
Antiques.
Antiques are rare, interesting, fanciful and out of the ordinary. They tend to stimulate affection, admiration and appreciation. They are generally thought of as joyful, artistic and quality-reflecting possessions which are in rare supply.
Everyone owns and buys possessions, including clothing, equipment, furniture and household items. A small percentage of the public views unique versions of these same items as antiques, creating a preferred place for them in their lives.
Antiques are perceived in different manners. The substance of antiques (used as an analogy for what one does-accomplishes with his-her life and organization) is that of the creator, not the seller or the collector.
Among the truisms of antiques are:
Their quality and workmanship is set by the creator, with inspiration from diverse sources.
Their market value is set by the seller, who often is an appreciator or, at the least, has a profit motive.
Their purchase price is set by the buyer, who also believes that getting a bargain enhances the value of the antique.
The collector appreciates collectibles as a whole and their own specialties in particular. The collector appreciates those who appreciate.
As one attaches value to the unique, one finds value in other things around them. Appreciation for value becomes a quality of life ingredient.
Definitions of antiques vary from collector to collector, depending upon interest. To one, it may be a rare painting. To another, it is custom-made furniture. To still another, it may be a Roy Rogers wristwatch, one of Elvis Presley’s scarves or a Partridge Family lunchbox.
Seeking out new and unique places to find antiques is great fun, and one seeks to include friends in the quest.
The hunt is worth as much or more than the actual find.
As friends take up sub-specialties in collecting and preserving, we support their passions and interests.
Once one gets acclimated toward antiques, one does not ‘go back.’ As an interest, it becomes a ‘way of life.’
The nature of value continually changes and evolves.
Nourishing a Body of Work (Antique).
No company or individual sets out to create an antique (lifelong Body of Work). It just works out that way, depending upon such factors as:
The crafting artist, as a person and a professional.
The arsenal of tools which the creator has at hand.
Combinations of experiences, training and assimilation which were gleaned by the artist.
Unexpected twists, turns and situations which the craftor saw and seized upon.
Vision for the project, from concept through execution.
Sets of standards, with mediocrity not a rung on the ladder.
An innate sense of perspective, with the reality that no such thing as perfection exists.
Marketplace sensitive considered in the overall project, but not pandored to.
Applications for the concept and durability of the product for the long-run.
The phenomena of people liking and admiring antiques, years after their creation, is like a successful wine and cheese party. But, this isn’t why the wine and cheese were made. There are many forces and outside influences who set standards for quality. Normally, it’s the marketplace. Who should be the arbitrator and benchmark? You should. Your company will. Your family must.
7 Plateaus of Professionalism:
Learning and Growing. Develop resources, skills and talents.
Early Accomplishments. Learn what works and why. Incorporate your own successes into the organization’s portfolio of achievements.
Observe Lack of Professionalism in Others. Commit to sets of standards as to role, job, responsibilities, relationships. Take stands against mediocrity, sloppiness, poor work and low quality. Learn about the culture and mission of organizations.
Commitment to Career. Learn what constitutes excellence, and pursue it for the long-term. Enjoy well earned successes, sharing professional techniques with others.
Seasoning. Refining career with several levels of achievement, honors, recognition. Learn about planning, tactics, organizational development, systems improvement. Active decision maker, able to take risks.
Mentor-Leader-Advocate-Motivator. Finely develop skills in every aspect of the organization, beyond the scope of professional training. Amplify upon philosophies of others. Mentoring, creating and leading have become the primary emphasis for your career.
Beyond the Level of Professional. Never stop paying dues, learning and growing professionally. Develop and share own philosophies. Long-term track record, unlike anything accomplished by any other individual… all contributing toward organizational philosophy, purpose, vision, quality of life, ethics, long-term growth.
Criteria for Assessing and Nurturing Professionalism.
Fine Wine
Core Values: Ethics. Professionalism, Quality.
Work with Colleagues: People Skills, Executive-Leadership Abilities, Collaborative Team Experience, References.
Aged Cheese
Expertise: Talents, Skills, Education and Training, Resume, Industries Served.
Business: Marketplace Understanding, Business Savvy.
Valuable Antiques
Track Record: Experience, Accomplishments, Case Studies, Professional Reputation.
Body of Knowledge: Original Ideas, Concepts, Self-Created Expertise.
Vision: Uniqueness, Creativity, Value-Added Contributions, Substance.
Characteristics of a Top Professional:
Understands that careers evolve.
Prepares for the unexpected turns and benefit from them, rather than becoming the victim of them.
Realizes there are no quick fixes.
Finds a truthful blend of perception and reality… with sturdy emphasis upon substance, rather than style.
Has grown as a person and as a professional… and quests for more enlightenment.
Has succeeded and failed… and has learned from both.
Was a good ‘will be,’ taking enough time in early career years to steadily blossom… realizing that ‘fine wine’ status wouldn’t come quickly.
Has paid dues… and knows that, as the years go by, one’s dues paying accelerates, rather than decreases.
About the Author
Power Stars to Light the Business Flame, by Hank Moore, encompasses a full-scope business perspective, invaluable for the corporate and small business markets. It is a compendium book, containing quotes and extrapolations into business culture, arranged in 76 business categories.
Hank’s latest book functions as a ‘PDR of business,’ a view of Big Picture strategies, methodologies and recommendations. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it.
Power Stars to Light the Business Flameis now out in all three e-book formats: iTunes, Kindle, and Nook.
https://www.strategydriven.com/wp-content/uploads/HankMoore2.jpg333290StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-09-06 06:22:412015-12-19 21:43:17The Big Picture of Business: Fine Wine, Aged Cheese and Valuable Antiques. Professionals Who Go the Distance.
Promote Yourself by Dan Schawbel provides tangible advice for gaining the visibility necessary for career advancement without appearing to be overtly self-serving. Dan delves into the hard and soft skills needed for success in today’s professional world as well as what managers are seeking when deciding whom to promote. Once presented, Dan provides actionable advice for developing those skills required for advancement.
Some of the specific topics addressed within Promote Yourself include:
Hard skills required to be more than your job description
Soft skills necessary to make every impression count
Online skills to use social media to your advantage
Gaining visibility without being a self-promoting jerk
What managers look for when deciding whom to promote
Building a network at work and beyond
Benefits of Reading this Book
StrategyDriven Contributors like Promote Yourself because it provides immediately actionable steps to take charge of one’s career in a positive and effective manner. Dan tackles the unique challenges of today’s workplace environment – social media, advancing technology, generational gaps, and workforce mobility – revealing how to successfully deal with each by leveraging resources and opportunities internal and external to one’s company. He also provides an insightful discussion of addressing the need for change with one’s boss and knowing when it is time to move on. Dan’s recommendations align with our personal professional experiences, many of which are echoed on the StrategyDriven Professional website.
Promote Yourself focuses on professionals within the workforce and, in our opinion, would not be as useful to non-professional workers. Our experience also suggests Dan’s insights best apply to management consultants and that some additional and/or modified actions would better support those professionals working in more traditional, hierarchical organizations. Lastly, we believe Promote Yourself more ideally fits entry, lower, and mid-level professionals than second tier managers and above.
Promote Yourself reflects many of the professional development and career advancement principles recommended on the StrategyDriven Professional website making it a StrategyDriven recommended read, particularly for college seniors and professionals below the first-line manager level.
Boy, there are some memories. High school. College. Subjects you loved, subjects you hated. Teachers you loved, teachers you hated.
THE QUESTION IS: What did you learn in school? What lessons are you still using?
I have 2.5 major, early and later school-learned lessons I am grateful for:
1. Grammar from 9th and 10th grade. It’s the basis of my writing and communication. In today’s world, misuse of the words they’re, their, their, your, and you’re create lasting (bad) first impressions.
2. In college (Temple University in 1964), my modern European history professor said, “It’s not the date of what happened that matters. It’s what happened in response to the date (events, outcomes) that creates history.”
2.5 Later in life I came to the realization that algebra was not about math, it was about learning how to solve problems logically. I wish my algebra teacher could have put it that way when I started.
And how about sales and business? What lessons have you learned? What lessons are you still using?
I have 2.5 major, early sales lessons I am grateful for:
1. Questions control conversations. The person that’s asking is in control.
2. Relax, find common ground, and be friendly with the prospect BEFORE you start the sales conversation.
2.5 Find out why they want to buy BEFORE you start to sell.
Here are 11.5 lessons you can use to start this school year off with a bang – and a bunch of sales:
1. Study your (or your company’s) last 100 sales. The history of where your last 100 sales came from will predict and help you complete your next 100 sales.
2. Videotape the buying motives of your top ten customers. Call your top ten customers and meet with them for a short, casual conversation about WHY they buy from you. Video the conversation.
3. Meet one customer a day for morning coffee. Just talk personally. In a year this will give you the personal insight of 250 customers.
4. Study service issues. Find out what issues customers have. Study how (and how fast) they were resolved.
5. Study backorders. Why did the back order occur? How was it dealt with? How was it resolved?
6. Talk to users, not just buyers. Go to your customers and talk to the people that USE your product or service. Find out what they love and what’s missing. Video the interviews. SECRET: Get purchasing people to be at the meeting with the people that USE your product, so they can understand the difference between price, productivity, value, and profit.
7. Talk to your loyal customers that don’t buy price. Find out the true non-price buying motive(s) for dealing with you.
8. Get involved on a deeper, hands-on level. Make a few deliveries yourself. Take a few service calls yourself. Work in accounting for a day. Find out what’s really happening with and to your customers.
9. Get short meetings with executives. Talk about the issues they value the most – loyalty, productivity, morale, and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. DO NOT ASK FOR BUSINESS. Just make an impression. IDEA: create a blog around executive leadership philosophies.
10. Start your own value messaging in social media. Post your ideas and thoughts on all social media outlets. Then email the links to all your customers and prospects so they can follow you.
11. Post customer testimonials on YouTube. Then email and tweet the links to all your customers and prospects.
11.5 Create a customer “reasons” book. List all the reasons why they buy, say no, stay loyal, or leave you. As you write, answers and actions will become evident.
KEY POINT OF UNDERSTANDING: The lessons you have learned from your history of doing business with customers is very valuable, BUT not as valuable as your customer’s history of doing business with you. A subtle but powerful difference. Both are valuable, but your customer’s input from their perspective can teach you how to achieve and maintain loyalty.
KEY TO IMPLEMENTATION: Re-construct your sales presentation around customer’s responses and perceived values.
WINNING NEW BUSINESS: Where is your new business coming from? The best way to find new business is to talk to old business, learn the lessons, and refine your practices and presentation to be in harmony with their needs and expectations.
Those are lessons you can learn from and earn from.
Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.
About the Author
Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at [email protected].
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-09-02 06:10:102016-08-08 15:55:58Are your sales historical or hysterical?
Today’s industrial and office workplace environments present many hazards. Individuals understanding their jobsite’s hazards are better able to avoid or mitigate the negative impacts of those risks. Therefore, workers should be trained on the hazards unique to their workplace environment so to enable them to proactively recognize and respond to these risks through the effective use of jobsite inspections.
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Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
https://www.strategydriven.com/wp-content/uploads/JobsiteInspection.jpg282426Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-08-27 06:45:572018-10-13 22:45:15Human Performance Management Best Practice 10 – Jobsite Inspections
QUESTION: Why did Facebook pay one billion dollars for Instagram?
ANSWER: So that instead of worrying about how many people joined Instagram (and abandoned Facebook), they could brag about it.
Are you on Instagram? I am. All of my family is. ALL of my family is. Daughters, granddaughters, in-laws, outlaws. All of them. All of my close friends are too. And a few hundred other people I don’t know, who looked me up or found me through a hash tag. Are you on?
Do you post on Instagram? I do. Almost every day. Why? Because I take pictures on my iPhone that I believe are worth sharing. That’s what Instagram is all about.
With more that 130 million ‘users’ Instagram is what’s new and what’s next. If you doubt it, ask yourself why Facebook bought a company – that never made a dime of profit – for a billion dollars.
I’m certain that in a Facebook research-marketing lab someplace in Silicone Valley they’re talking about Instaface or Facegram.
Instagram is an app of the future. It’s really only usable on mobile and tablet devices. But it makes sense because mobile is where you take pictures.
Take a look at mine @jeffreygitomer
Here’s what Instagram offers to your social media mix:
It’s instant. Shoot the photo, minor edit, short description, add the people you’re with and or the location the photo was taken, and post it.
It takes less time than other social media. Not just for you, but for everyone else you’re connected to.
People typically post positive things. They ‘like’ it, and they can say a few words.
No drama. Facebook is a soap opera. Instagram is a happy place.
It’s a document of your daily life. In a light and non-time-consuming way.
It’s personal. Family sees family. Friends see friends. And you are able to stay in touch with family friends in a personal way. KEY: Invite your family and friends to join you.
It’s available to others. Your business friends and close customers can get a glimpse of your personal side without all the Facebook crap and your past life.
You don’t have to be a writer, just a smartphone user. Very few words are needed – just photos and short videos.
There’s a chance to be ‘liked.’ For your photos, your travels, your creativity, your career, your achievements, your cute kids, your passions, and your family.
There’s a chance to comment. And you can send words of praise to those you follow.
There’s a chance to acknowledge others. When you appear in a photo with others or want to send them a message.
It’s fun. It is by far, my favorite of the social media options.
YOU MUST: Get your parents, kids, close relatives, and friends involved to ‘share’ the spirit of Instagram.
IT’S NOT A TREND, IT’S A MOVEMENT: Kids are ON IT, and ALL OVER IT. My grandchildren have all but abandoned Facebook in favor of Instagram.
NOTE: I just texted Morgan, my 15-year-old granddaughter, and asked her when her last post on Facebook was. ‘September 16, 2012’ (Almost a year ago – and she was on it every hour before then). Last post on Instagram? ‘Yesterday.’ Morgan has 447 followers (knows most of them), is following 272 people, and has posted 584 photos. She is the future of Instagram – and Facebook knows it.
WAKE UP – Microsoft Word still thinks the word Instagram is a misspelling. Sad.
WANT MORE FOLLOWERS? Besides your inner circle of people and family, if you want more followers, take great photos and #hashtag key words and places of interest when you post a photo or video. Others go searching for those words and places, find you, and (some) will follow you.
Here are a few more things about Instagram that will help you learn more and take full advantage of the opportunity:
Hashtag (#) search for a few things you love, and find a few people to follow that have similar interests. I follow people who photograph Paris. It has led me to other amazing photographers.
Be authentic – post your own photos.
Study the experts. There are hundreds of them on Instagram.
Do it. If you’re already doing it, improve and expand your doing. It’s an easy way to share joy, memories, and passions. Oh, and it’s FREE.
Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.
About the Author
Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at [email protected].
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-08-26 06:55:092016-08-08 15:59:17Using Instagram is not an option; it’s an opportunity!
The Big Picture of Business: Fine Wine, Aged Cheese and Valuable Antiques. Professionals Who Go the Distance.
/in Practices for Professionals/by Hank MooreA professional’s career and their collected Body of Work encompass time, energy, resources, perseverance and lots of commitment in order to produce. This holds true for any company, institution and for any person.
There are three key ingredients in developing deep leadership roots. Long-term success for the company and a healthy career for the individual are attributable to:
Wine.
Just because it is a bottled alcoholic beverage doesn’t mean that it contains great wine. In the marketplace, there exist large quantities of fair wine, some bad wine and some good wine. There’s very little great wine.
Defining what is ‘good’ is a matter of judgment, perspective and prejudice. When one assigns the term ‘great,’ then the wine (used as an analogy for one’s daily process of living and working) takes on rare proportions.
The general public is not exposed to the wine vineyard process and, thus, is not familiar with the characteristics of that special reserve:
Cheese.
We all eat and enjoy cheese, in some form. If it’s a brand or flavor we recognize, we think it’s good. When cheese is part of a favorite recipe, then it’s an essential ingredient, though we might not eat it by itself.
The process of creating and curing the cheese (used as an analogy for the process of sharpening and amassing life and professional skills) is both an art and a science.
When it comes to cheese, people generally uphold these constants:
Antiques.
Antiques are rare, interesting, fanciful and out of the ordinary. They tend to stimulate affection, admiration and appreciation. They are generally thought of as joyful, artistic and quality-reflecting possessions which are in rare supply.
Everyone owns and buys possessions, including clothing, equipment, furniture and household items. A small percentage of the public views unique versions of these same items as antiques, creating a preferred place for them in their lives.
Antiques are perceived in different manners. The substance of antiques (used as an analogy for what one does-accomplishes with his-her life and organization) is that of the creator, not the seller or the collector.
Among the truisms of antiques are:
Nourishing a Body of Work (Antique).
No company or individual sets out to create an antique (lifelong Body of Work). It just works out that way, depending upon such factors as:
The phenomena of people liking and admiring antiques, years after their creation, is like a successful wine and cheese party. But, this isn’t why the wine and cheese were made. There are many forces and outside influences who set standards for quality. Normally, it’s the marketplace. Who should be the arbitrator and benchmark? You should. Your company will. Your family must.
7 Plateaus of Professionalism:
Criteria for Assessing and Nurturing Professionalism.
Fine Wine
Core Values: Ethics. Professionalism, Quality.
Work with Colleagues: People Skills, Executive-Leadership Abilities, Collaborative Team Experience, References.
Aged Cheese
Expertise: Talents, Skills, Education and Training, Resume, Industries Served.
Business: Marketplace Understanding, Business Savvy.
Valuable Antiques
Track Record: Experience, Accomplishments, Case Studies, Professional Reputation.
Body of Knowledge: Original Ideas, Concepts, Self-Created Expertise.
Vision: Uniqueness, Creativity, Value-Added Contributions, Substance.
Characteristics of a Top Professional:
About the Author
Power Stars to Light the Business Flame, by Hank Moore, encompasses a full-scope business perspective, invaluable for the corporate and small business markets. It is a compendium book, containing quotes and extrapolations into business culture, arranged in 76 business categories.
Hank’s latest book functions as a ‘PDR of business,’ a view of Big Picture strategies, methodologies and recommendations. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it.
Power Stars to Light the Business Flameis now out in all three e-book formats: iTunes, Kindle, and Nook.
Recommended Resources – Promote Yourself
/in Practices for Professionals, Recommended Resources/by Nathan IvesPromote Yourself: The New Rules for Career Success
by Dan Schawbel
About the Book
Promote Yourself by Dan Schawbel provides tangible advice for gaining the visibility necessary for career advancement without appearing to be overtly self-serving. Dan delves into the hard and soft skills needed for success in today’s professional world as well as what managers are seeking when deciding whom to promote. Once presented, Dan provides actionable advice for developing those skills required for advancement.
Some of the specific topics addressed within Promote Yourself include:
Benefits of Reading this Book
StrategyDriven Contributors like Promote Yourself because it provides immediately actionable steps to take charge of one’s career in a positive and effective manner. Dan tackles the unique challenges of today’s workplace environment – social media, advancing technology, generational gaps, and workforce mobility – revealing how to successfully deal with each by leveraging resources and opportunities internal and external to one’s company. He also provides an insightful discussion of addressing the need for change with one’s boss and knowing when it is time to move on. Dan’s recommendations align with our personal professional experiences, many of which are echoed on the StrategyDriven Professional website.
Promote Yourself focuses on professionals within the workforce and, in our opinion, would not be as useful to non-professional workers. Our experience also suggests Dan’s insights best apply to management consultants and that some additional and/or modified actions would better support those professionals working in more traditional, hierarchical organizations. Lastly, we believe Promote Yourself more ideally fits entry, lower, and mid-level professionals than second tier managers and above.
Promote Yourself reflects many of the professional development and career advancement principles recommended on the StrategyDriven Professional website making it a StrategyDriven recommended read, particularly for college seniors and professionals below the first-line manager level.
Are your sales historical or hysterical?
/in Customer Relationship Management, Marketing & Sales/by Jeffrey GitomerSummer’s over. Back to school.
Boy, there are some memories. High school. College. Subjects you loved, subjects you hated. Teachers you loved, teachers you hated.
THE QUESTION IS: What did you learn in school? What lessons are you still using?
I have 2.5 major, early and later school-learned lessons I am grateful for:
1. Grammar from 9th and 10th grade. It’s the basis of my writing and communication. In today’s world, misuse of the words they’re, their, their, your, and you’re create lasting (bad) first impressions.
2. In college (Temple University in 1964), my modern European history professor said, “It’s not the date of what happened that matters. It’s what happened in response to the date (events, outcomes) that creates history.”
2.5 Later in life I came to the realization that algebra was not about math, it was about learning how to solve problems logically. I wish my algebra teacher could have put it that way when I started.
And how about sales and business? What lessons have you learned? What lessons are you still using?
I have 2.5 major, early sales lessons I am grateful for:
1. Questions control conversations. The person that’s asking is in control.
2. Relax, find common ground, and be friendly with the prospect BEFORE you start the sales conversation.
2.5 Find out why they want to buy BEFORE you start to sell.
Here are 11.5 lessons you can use to start this school year off with a bang – and a bunch of sales:
1. Study your (or your company’s) last 100 sales. The history of where your last 100 sales came from will predict and help you complete your next 100 sales.
2. Videotape the buying motives of your top ten customers. Call your top ten customers and meet with them for a short, casual conversation about WHY they buy from you. Video the conversation.
3. Meet one customer a day for morning coffee. Just talk personally. In a year this will give you the personal insight of 250 customers.
4. Study service issues. Find out what issues customers have. Study how (and how fast) they were resolved.
5. Study backorders. Why did the back order occur? How was it dealt with? How was it resolved?
6. Talk to users, not just buyers. Go to your customers and talk to the people that USE your product or service. Find out what they love and what’s missing. Video the interviews. SECRET: Get purchasing people to be at the meeting with the people that USE your product, so they can understand the difference between price, productivity, value, and profit.
7. Talk to your loyal customers that don’t buy price. Find out the true non-price buying motive(s) for dealing with you.
8. Get involved on a deeper, hands-on level. Make a few deliveries yourself. Take a few service calls yourself. Work in accounting for a day. Find out what’s really happening with and to your customers.
9. Get short meetings with executives. Talk about the issues they value the most – loyalty, productivity, morale, and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. DO NOT ASK FOR BUSINESS. Just make an impression. IDEA: create a blog around executive leadership philosophies.
10. Start your own value messaging in social media. Post your ideas and thoughts on all social media outlets. Then email the links to all your customers and prospects so they can follow you.
11. Post customer testimonials on YouTube. Then email and tweet the links to all your customers and prospects.
11.5 Create a customer “reasons” book. List all the reasons why they buy, say no, stay loyal, or leave you. As you write, answers and actions will become evident.
KEY POINT OF UNDERSTANDING: The lessons you have learned from your history of doing business with customers is very valuable, BUT not as valuable as your customer’s history of doing business with you. A subtle but powerful difference. Both are valuable, but your customer’s input from their perspective can teach you how to achieve and maintain loyalty.
KEY TO IMPLEMENTATION: Re-construct your sales presentation around customer’s responses and perceived values.
WINNING NEW BUSINESS: Where is your new business coming from? The best way to find new business is to talk to old business, learn the lessons, and refine your practices and presentation to be in harmony with their needs and expectations.
Those are lessons you can learn from and earn from.
Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.
About the Author
Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at [email protected].
Human Performance Management Best Practice 10 – Jobsite Inspections
/in Human Performance Management, Premium/by Nathan IvesToday’s industrial and office workplace environments present many hazards. Individuals understanding their jobsite’s hazards are better able to avoid or mitigate the negative impacts of those risks. Therefore, workers should be trained on the hazards unique to their workplace environment so to enable them to proactively recognize and respond to these risks through the effective use of jobsite inspections.
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About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
Using Instagram is not an option; it’s an opportunity!
/in Marketing & Sales/by Jeffrey GitomerQUESTION: Why did Facebook pay one billion dollars for Instagram?
ANSWER: So that instead of worrying about how many people joined Instagram (and abandoned Facebook), they could brag about it.
Are you on Instagram? I am. All of my family is. ALL of my family is. Daughters, granddaughters, in-laws, outlaws. All of them. All of my close friends are too. And a few hundred other people I don’t know, who looked me up or found me through a hash tag. Are you on?
Do you post on Instagram? I do. Almost every day. Why? Because I take pictures on my iPhone that I believe are worth sharing. That’s what Instagram is all about.
With more that 130 million ‘users’ Instagram is what’s new and what’s next. If you doubt it, ask yourself why Facebook bought a company – that never made a dime of profit – for a billion dollars.
I’m certain that in a Facebook research-marketing lab someplace in Silicone Valley they’re talking about Instaface or Facegram.
Instagram is an app of the future. It’s really only usable on mobile and tablet devices. But it makes sense because mobile is where you take pictures.
Take a look at mine @jeffreygitomer
Here’s what Instagram offers to your social media mix:
YOU MUST: Get your parents, kids, close relatives, and friends involved to ‘share’ the spirit of Instagram.
IT’S NOT A TREND, IT’S A MOVEMENT: Kids are ON IT, and ALL OVER IT. My grandchildren have all but abandoned Facebook in favor of Instagram.
NOTE: I just texted Morgan, my 15-year-old granddaughter, and asked her when her last post on Facebook was. ‘September 16, 2012’ (Almost a year ago – and she was on it every hour before then). Last post on Instagram? ‘Yesterday.’ Morgan has 447 followers (knows most of them), is following 272 people, and has posted 584 photos. She is the future of Instagram – and Facebook knows it.
WAKE UP – Microsoft Word still thinks the word Instagram is a misspelling. Sad.
WANT MORE FOLLOWERS? Besides your inner circle of people and family, if you want more followers, take great photos and #hashtag key words and places of interest when you post a photo or video. Others go searching for those words and places, find you, and (some) will follow you.
Here are a few more things about Instagram that will help you learn more and take full advantage of the opportunity:
Do it. If you’re already doing it, improve and expand your doing. It’s an easy way to share joy, memories, and passions. Oh, and it’s FREE.
Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.
About the Author
Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at [email protected].