Corrective Action Program Best Practice 2 – Causal Analyses

Organizations experience incidents of every sort, some with almost imperceptible impacts and others inflicting catastrophic consequences. While impractical to mitigate all adverse events, it is imperative to prevent recurrence of the most significant incidents, important to limit the frequency and impact of moderate happenings, and necessary to only correct low impact deficiencies. Such a grade approach to corrective action implementation optimally applies the organization’s resources based on the value of event recurrence mitigation.

We Don’t Really Hear Each Other

We are not always able to accurately hear what others mean to convey. Sometimes we hear only a fraction of what’s been said and our brains misunderstand or bias the rest – and we might not realize it until it’s too late, causing us to believe we’re right and others are wrong, or moving to […]

Corrective Action Program Best Practice 1 – One Program

Improvement opportunities abound; ranging from everyday failures and performance enhancements to strategic acquisitions and marketplace openings. While these opportunities may represent some value to the organization, each requires different resources in varying quantities and offers a unique and unequal return on investment. Consequently, it is important to evaluate the urgency and need of these items collectively when determining which improvements to pursue. Employing a single repository within which all of the organization’s opportunities are collected facilitates these ongoing evaluations.

The Big Picture of Business – Diversity is Important for Business

This year is the 50th anniversary of the passage of the Civil Rights Act of 1964. I was on the committee that wrote that legislation. Diversity is most important for business, the economy and quality of life. I have conducted many diversity audits of companies. I have seen corporate America embrace diversity in many practices, […]

Corrective Action Program – Condition Report Prioritization

Central to the proper functioning of a corrective action program is the appropriate prioritization of reported issues. Assigned significance levels reveal the impact of the occurrence and drive the urgency of resolution, including the type of causal analysis to be performed. Furthermore, significance levels support problem reporting, performance trending, and common/recurring issue identification.

Professional Women Still Marginalized

Reports reveal painful truth despite ‘incontrovertible proof’ that women are key to business, economic & societal growth It’s a painful revelation. “At the current rate of change, it will take until the year 2085 for women to reach parity with men in leadership roles in our country.” This staggering estimate, reported by the Center for […]

Why it Pays to be a Contrarian

In his famous poem, Robert Frost declared that he preferred to take “the road less travelled by.” I take that idea not only as a useful philosophy for life, but also as an even better guide for business. When I began to buy and sell commercial real estate in 1968 I was told that the […]

What Does Your Voice Say About You?

Unless there is an obvious problem, most of us don’t give more than an occasional passing thought to how our voice sounds. However, recent research on how vocal quality affects others’ perceptions may make you think twice.

Key Strategic Action Questions

Leaders can sometimes get sidelined and stuck in a rut by focusing too much on tactics rather than strategies, and on what happened yesterday rather than what needs to happen tomorrow and the many tomorrows to come. Here are some questions to answer when you are thinking about Strategic Action. You might want to rate […]

Lead Like it Matters… Because it Does, part 4 of 4

We asked Roxi Hewertson about the 8 overarching leadership insights that kick off her new book Lead Like it Matters…Because it Does hitting the stores in just a few weeks. She agreed to share them with us as a four-part series. This is Part 4 of 4. Insight 7: Most Change Efforts Fail and They […]