Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter

Do you know what’s stopping you or your company from making the changes necessary to have more success? Or why prospects aren’t buying something they need? Or why clients aren’t adopting the changes they seek? The problem is resistance. And as change agents we’re inadvertently creating it. Change requires that a complacent status quo risk […]

The Big Picture of Business – Business Moving Forward from the Dirty Side of the Recession.

The economy and business climate are now on the dirty side of the recession. Recognizing the damages done results in healthier run companies for the future. This is comparable to what is called the ‘dirty side’ of a storm, hurricane or other weather created disaster. During those clean-up periods, the infrastructure rebuilds and optimistically moves […]

Miscommunication: The Reasons, The Cure, The Prevention

Have you ever been absolutely certain you heard someone say something they later claim they didn’t say? Or inaccurately interpret requests from your spouse or colleagues when you could swear you’re right and they’re wrong? It’s interesting how mutually defined words end up causing such havoc. Spoken language is a mutable translation system – a […]

Motivation Is An Inside Job

Why do we do what we do? What causes us to succeed, fail, procrastinate? Is it our environment? Our biology? Our New Year’s resolutions? There’s much debate why our motivation goals fail and how to resolve them. I believe we’re addressing the wrong issues. Why Promoting Behavior Change Causes Resistance Everything I’ve read on resolving […]

The Big Picture of Business – The Fatal Flaws of Corporate Thinking

Barriers to Progress and Business Growth Every business, company or organization goes through cycles in its evolution. At any point, each program or business unit is in a different phase from the others. Every astute organization assesses the status of each branch on its Business Tree™ and orients its management and team members to meet […]

Leadership Inspirations – Idle Deliberation

“Life is not long, and too much of it must not pass in idle deliberation of how it shall be spent.” Dr. Samuel Johnson (1709 – 1784) English poet, essayist, moralist, literary critic, biographer, editor and lexicographer

Corrective Action Program – Benefits of Documenting Adverse Conditions and Work Requests

Documenting adverse conditions and work requests is an administrative task viewed by some as burdensome and valueless. Nothing could be further from the truth. Capturing condition and request information is vitally important to the overall effectiveness and continuous improvement of every organization.

The Big Picture of Business – Business Moving Forward From the Dirty Side of the Recession

The economy and business climate are now on the dirty side of the recession. Recognizing the damages done results in healthier run companies for the future. This is comparable to what is called the ‘dirty side’ of a storm, hurricane or other weather created disaster. During those clean-up periods, the infrastructure rebuilds and optimistically moves […]

Corrective Action Program Best Practice 16 – On-duty Operations Staff Notification of Operational Deficiencies

On-duty operations personnel are responsible for a facility’s safe and reliable operation. To ensure they are capable of meeting this obligation under normal, abnormal, and emergency conditions, operations personnel must be aware of the performance status of the equipment under their control. Therefore, these watchstanders must be immediately notified of deficiencies that currently or will potentially diminish facility performance.