Corrective Action Program Best Practice 11 – Check for Duplicate Condition Reports

Leaders valuing continuous performance improvement encourage employee engagement in the corrective action program as a primary input to organizational learning and growth. Combined with a low reporting threshold, these organizations process numerous condition reports every day, some of which will be duplicative when an adverse condition is observed and reported by more than one person.

Each condition report filed requires the expenditure of resources to investigate, prioritize, and resolve. Duplicative condition reports result in the expenditure of resources with no organizational value added. To ensure this does not occur, checks for duplicate condition reports should be performed as early in the process as possible and, when found, duplicate condition reports should be eliminated.

Leadership Inspirations – Reputation

“Either a good or a bad reputation outruns and gets before people wherever they go.” Lord Philip Dormer Stanhope Chesterfield (1694 – 1773) British statesman and man of letters

Corrective Action Program Best Practice 10 – Everyone Can Submit a Condition Report

Adverse conditions and opportunities for improvement present themselves at unpredictable times and in unexpected places; possibly observed by only a few or one. Furthermore, an organization benefits most when its workforce contributes the full measure of its intellect and creativity. Thus, it is critically important that everyone, including contractors, be able to submit a condition report.

Leadership Inspirations – Cultivating Habits

“Cultivate only the habits that you are willing should master you.” Elbert Hubbard (1856 – 1915) American writer, publisher, artist, and philosopher

Avoiding Resistance

Every year, with the best will in the world, we make New Year’s resolutions to make some sort of change, like exercising more or eating healthier. We start off with great gusto and determination, yet by February we begin making excuses to avoid the gym, or convince ourselves pizza would be great for dinner. What […]

Corrective Action Program Best Practice 9 – Perform Periodic Aggregate Analyses

Condition reports provide detailed information on individual performance deficiencies, operational events, and opportunities for improvement. While such information enables the resolution of specific problems, the aggregate analysis of all condition reports provides insight to the underlying systemic faults the correction of which would prevent recurrence of many of the organization’s issues.

Leadership Inspirations – Wealth and the Past

“No man is rich enough to buy back his past.” Oscar Wilde (1854 – 1900) Irish writer and poet

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

There’s this thing that websites do. They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. They arbitrarily disable accounts. Sadly, this is what is thought of as “quality” in the digital age. Websites that sell products are digital platforms, not […]

Corrective Action Program Best Practice 8 – Availability of Paper Forms

Adverse conditions and opportunities for improvement present themselves in unexpected places, under unpredictable circumstances, to unsuspecting individuals. While an organization may use a corrective action program supporting application, the system may not be accessible or available to the individual observing the reportable event. To ensure reportable conditions are captured, paper-based condition report forms should be made available throughout the organization’s facilities.

Leadership Inspirations – Why We Succeed

“Some succeed because they are destined to, but most succeed because they are determined to.” Henry Van Dyke (1852 – 1933) American author, educator, and clergyman