Corrective Action Program Best Practice 17 – Corrective Action Review Board

Significant event mitigation and recurrence prevention represent two important corrective action program functions. As such, senior management involvement with, commitment to, and accountability for significant event corrective actions is critical to program success.

Corrective Action Review Boards (CARBs) engage senior organization leaders in the response to significant events. As board participants, they review all root cause reports, challenging the thoroughness of investigation, ensuring the completeness, adequacy, and timeliness of corrective actions; verifying appropriateness of follow-up action assignments; and confirming the availability of needed resources. Additionally, the CARB establishes monitoring activities and performance measures to verify the effectiveness of the immediate response and corrective actions to prevent event recurrence.

Face-to-face networking is still the key to connections.

How important is face-to-face networking to sales, relationships, career, and success? I asked my commercial insurance agent, John Cantrell, to give me a synopsis of his networking strategies. John has been a friend, client, and vendor for the past 22 years. Here are two important facts about John: 1. His insurance business has exploded with […]

The Big Picture of Business- Professional Education Necessary for Company Success

Professional education is an important ingredient in corporate development. Today’s workforce will need three times the amount of training that it now gets if the organization intends to stay in business, remain competitive and tackle the future successfully. Training is rarely allowed to be extensive. It is usually technical or sales/marketing in nature. Employees and […]

What Makes A Decision Irrational?

After spending 30 years deconstructing the inner processes of how people decide, and training a decision facilitation model used in sales, coaching, and leadership, I’m always amused when I hear anyone deem a decision ‘irrational’. Only outsiders wishing for a different outcome designate a decision as ‘irrational’. I doubt if the decision maker says to […]

Evaluation and Control Program Warning Flag 4 – Purple Words

All organizations and individuals have a history and within these experiences reside events which those persons involved would just as soon forget. These experiences typically involved significant loss or other discomfort that negatively impacted the psyche of the organization as a whole or the associated individual(s). Often, some key words and/or phrases become forever related to these painful experiences. Whenever these words are spoken or read, they elicit a strongly negative emotional response as individuals are jolted back into the memory of the disastrous event. Acting on this emotion, these individuals may strike out at or withdraw from the individual(s) using these words. Thus, these words or phrases have come to be collectively known as Purple Words.

Five MORE ideas for a GREAT year

I am focusing AWAY from ‘having your best year ever’ and zeroing in on ‘having a GREAT year’. For the past few weeks I have given you the list of 21.5 ideas that will drive the years results, and elaborated in detail on several of the elements. See the full list here. Here are five […]

Why Do We Listen to Each Other?

What if it were true that we only understand a fraction of what others say to us? And if true, what can we do about it? As someone who has taken great pride in accurately hearing what others say, I was annoyed to discover that it’s pretty impossible for any listeners to achieve any consistent […]

Turn Ideas into ACTION to have a GREAT Year

Everyone wants to have a great year, and many start with a flurry. Problem is that many can’t keep up the momentum or maintain the dedication to make ‘great’ a reality. The health clubs and gyms are already less crowded. Last week I posted my list of 21.5 things to do so that you can […]

Ensuring your business’s data integrity empowers profitable business decisions

A business’s life source is its data, and with the recent data breaches and cyber attacks, the state of a business’s data has become a top concern. Organizations rely on their data in order to make critical operational, tactical, and transactional business decisions that significantly affect the survival and livelihood of their company. The data […]

The Big Picture of Business- Anniversaries Honor the Past and Build Support for the Future

Anniversaries are important milestones. Organizations reflect on their heritage and accomplishments. In doing so, they build and widen stakeholder bases, enabling organizations to grow for the future. I’ve recommended anniversary celebrations to client companies before. In each case, the results were phenomenal, because they took the effort to mount anniversary celebrations. In 1978, I was […]