Communication Framework for Change Agents – Infographic

While organizations thrive on change, people often don’t. We don’t all embrace change at the same rate or pace (and a few even reject it outright). How new ideas are communicated can hinder or accelerate adoption. If you’re an innovator, it’s tempting to think that conveying your enthusiasm and excitement will accelerate others’ acceptance—it turns […]

Can Collaboration Work?

We enter into collaborations assuming we’ll succeed as teamwork partners. Yet we rarely achieve true partnership: Because we listen uniquely and through biased filters we sometimes mistakenly presume intent or misconstrue what’s been said and agreed upon. Problem: Flawed assumptions, wasted time and relationship capital, and restricted scope. There is often not enough diversity to […]

Three Millennial Mindsets to Embrace and Encourage

What drives leadership performance? Is it having the right principles or the right mindset? Some may say neither do. Principles and mindset are not discussed often as being performance indicators. Communicating a vision, hiring the right people, and designing the right systems are more often highlighted as ways leaders can ensure performance. Although each are […]

The BIG Secrets of Enthusiastic Emotional Engagement.

What is engagement? Better stated, how can you engage other people to become interested in you and your product or service? Dale Carnegie (How to Win Friends and Influence People) says by becoming interested in them. And he’s partially right. The reality, and the secret of engagement is that BOTH people must be mutually engaged […]

Get Better Results by Looking at Your Team Differently

Why do you pay your team members? If you asked them, they might answer “You pay us to work.” If you ask an office-based worker what ‘work’ means to them, you’ll get a list of typical workday activities. They read and write emails. They write reports. They go to meetings and attend conference calls. Those […]

Get the Yes: Winning Funding, RFPs, and Grants

When we seek funding or respond to an RFP, our proposals meet the criteria requested, presenting well-positioned information to persuade the decision makers to choose us. But winners are chosen by some mysterious set of criteria not only unknown to us, but often unknown to them. I began thinking about this when a friend told […]

The Big Picture of Business- When the Rules Don’t Fit the Game, Corporate Cultures Reflect Business Progress and Growth

Every business, company or organization goes through cycles in its evolution. At any point, each program or business unit is in a different phase from the others. Every astute organization assesses the status of each branch on its Business Tree™ and orients its management and team members to meet constant changes and fluctuations. It’s not […]

Corrective Action Program Best Practice 18 – Due Date Extension Authorization

Implementing performance improving actions can dramatically enhance the organizational results achieved. Unfortunately, many identified actions go unfulfilled, the victims of never ending delays. Establishing robust corrective action due date extension protocols, complimented by associated management metrics and reports, helps curtail unending activity deferment.

Management establishes the organization’s priorities and assigns activity due dates and resources accordingly. To meet this responsibility, managers must continuously monitor and control activity due dates and resource assignments after they are made; adjusting them accordingly as new information and/or opportunities become available.

Beware ‘Reply All’

We actually had an email system at my my first job with IBM in 1986. On day one they sat me down in front of a huge green screen and introduced me to PROFS. “This is your PRofessional OFFice,” they said, “and how we all communicate.” In those days, email lived on a mainframe and […]

Meetings: The Purpose, The Pain, The Possibility

As business folk, we hold meetings regularly. Yet often we don’t accomplish what we set out to achieve. Why? The Purpose Meetings are held to accomplish a specific, beneficial outcome requiring the attendance of the right people with the right agenda. The Problem/Pain Often we end up with miscommunication, wasted time, incomplete outcomes, misunderstanding, lack […]