Corrective Action Program Best Practice 18 – Due Date Extension Authorization

Implementing performance improving actions can dramatically enhance the organizational results achieved. Unfortunately, many identified actions go unfulfilled, the victims of never ending delays. Establishing robust corrective action due date extension protocols, complimented by associated management metrics and reports, helps curtail unending activity deferment.

Management establishes the organization’s priorities and assigns activity due dates and resources accordingly. To meet this responsibility, managers must continuously monitor and control activity due dates and resource assignments after they are made; adjusting them accordingly as new information and/or opportunities become available.

StrategyDriven Business Communications Article

Beware ‘Reply All’

We actually had an email system at my my first job with IBM in 1986. On day one they sat me down in front of a huge green screen and introduced me to PROFS. “This is your PRofessional OFFice,” they said, “and how we all communicate.” In those days, email lived on a mainframe and […]

Sharon Drew Morgen

Meetings: The Purpose, The Pain, The Possibility

As business folk, we hold meetings regularly. Yet often we don’t accomplish what we set out to achieve. Why? The Purpose Meetings are held to accomplish a specific, beneficial outcome requiring the attendance of the right people with the right agenda. The Problem/Pain Often we end up with miscommunication, wasted time, incomplete outcomes, misunderstanding, lack […]

Corrective Action Program Best Practice 17 – Corrective Action Review Board

Significant event mitigation and recurrence prevention represent two important corrective action program functions. As such, senior management involvement with, commitment to, and accountability for significant event corrective actions is critical to program success.

Corrective Action Review Boards (CARBs) engage senior organization leaders in the response to significant events. As board participants, they review all root cause reports, challenging the thoroughness of investigation, ensuring the completeness, adequacy, and timeliness of corrective actions; verifying appropriateness of follow-up action assignments; and confirming the availability of needed resources. Additionally, the CARB establishes monitoring activities and performance measures to verify the effectiveness of the immediate response and corrective actions to prevent event recurrence.

Jeffrey Gitomer

Face-to-face networking is still the key to connections.

How important is face-to-face networking to sales, relationships, career, and success? I asked my commercial insurance agent, John Cantrell, to give me a synopsis of his networking strategies. John has been a friend, client, and vendor for the past 22 years. Here are two important facts about John: 1. His insurance business has exploded with […]

StrategyDriven Expert Contributor Hank Moore

The Big Picture of Business- Professional Education Necessary for Company Success

Professional education is an important ingredient in corporate development. Today’s workforce will need three times the amount of training that it now gets if the organization intends to stay in business, remain competitive and tackle the future successfully. Training is rarely allowed to be extensive. It is usually technical or sales/marketing in nature. Employees and […]

Sharon Drew Morgen

What Makes A Decision Irrational?

After spending 30 years deconstructing the inner processes of how people decide, and training a decision facilitation model used in sales, coaching, and leadership, I’m always amused when I hear anyone deem a decision ‘irrational’. Only outsiders wishing for a different outcome designate a decision as ‘irrational’. I doubt if the decision maker says to […]

Evaluation and Control Program Warning Flag

Evaluation and Control Program Warning Flag 4 – Purple Words

All organizations and individuals have a history and within these experiences reside events which those persons involved would just as soon forget. These experiences typically involved significant loss or other discomfort that negatively impacted the psyche of the organization as a whole or the associated individual(s). Often, some key words and/or phrases become forever related to these painful experiences. Whenever these words are spoken or read, they elicit a strongly negative emotional response as individuals are jolted back into the memory of the disastrous event. Acting on this emotion, these individuals may strike out at or withdraw from the individual(s) using these words. Thus, these words or phrases have come to be collectively known as Purple Words.

Jeffrey Gitomer

Five MORE ideas for a GREAT year

I am focusing AWAY from ‘having your best year ever’ and zeroing in on ‘having a GREAT year’. For the past few weeks I have given you the list of 21.5 ideas that will drive the years results, and elaborated in detail on several of the elements. See the full list here. Here are five […]

Sharon Drew Morgen

Why Do We Listen to Each Other?

What if it were true that we only understand a fraction of what others say to us? And if true, what can we do about it? As someone who has taken great pride in accurately hearing what others say, I was annoyed to discover that it’s pretty impossible for any listeners to achieve any consistent […]