Jeffrey Gitomer

I’m sorry, I didn’t hear you. Could you repeat that?

“I didn’t hear you.” No, you weren’t listening. “Our people need to listen better.” No, your people need to understand WHY they don’t listen. REALITY: You quit paying attention for one reason or another, AND blame it on the person talking to you. Two rudes don’t make a right. How do you listen? That’s both […]

How To Be A Leader Who Gets Real

How much do I tell, how much do I withhold? When does self-revelation serve a conversation, when is it self-indulgent? These can be tough questions for any leader to figure out. Here’s a recent case of somebody getting it right. Bill de Blasio, Mayor of New York City, last November announced a bold initiative to […]

Sharon Drew Morgen

Our Listening Biases Restrict Success

The problem with accurately hearing what others mean to convey is not that we don’t hear their words accurately. The problem is in the interpretation. During the listening process, our brains arbitrarily filter out, or reconfigure the uncomfortable, unknown, or confusing, to make what’s been said match something we’re more familiar with. And it fails […]

Dan Quick

Even with Advanced Messaging for Business, Nothing Trumps a Classic Conversation

The growth of alternative messaging systems for business has been remarkable. Startups like Slack reaching multi-billion dollar valuations nearly overnight and established companies like Facebook investing similar amounts into developing a platform dedicated to intra-organizational communications are fueling the drive toward new forms of communication. While these and other business messaging tools will help to […]

StrategyDriven Practices for Professionals Article

The Dance Between Cozy Warmth and Burnout at Your Job

I have been spending the last few days in my Canyon Hideaway at the Four Corners. My main heat source in this small house tugged against the Red Rocks is a wood stove. Every time I get here, I’m having problems starting the fire and keeping it going. For me it is always a threshold […]

StrategyDriven Business Performance Assessment Video

Four Types of Business Performance Assessments

Business performance assessment programs are comprised of four types of periodically scheduled and event driven assessments.

Sharon Drew Morgen

The Business of Kindness

Lately, while listening to an NPR program, I heard a group of business people discussing kindness. Kindness – not a word historically associated with corporations, those bastions of male verve – is now being equated with the bottom line. How times have changed. In the 90s when I gave keynotes titled ‘Sales as a Spiritual […]

Linda Henman

Strategic Resolutions for 2016

The global economic turmoil that began in 2008 has taught numerous lessons—the most important one: When leaders make good decisions, little else matters. When they refuse to make decisions or show a pattern of making bad ones, nothing else matters. Corporate leaders should hear this as a clarion call that awakened us all to the […]

Andrew Kris

What they don’t teach in business school, but should…

As Founding Partner of the executive search and leadership consulting firm Borderless, I was recently invited to the international meeting of the Accreditation Council for Business Schools and Programs to offer a “real-world perspective” of how business school education is perceived and provide guidance to more than 100 educators from around the world – from […]