Management Observation Program Best Practice 12 – Documented Management Observation Program

Effective performance improvement programs promote alignment of business operations with the organization’s vision, mission, values, and goals. Such programs consistently identify opportunities to improve high value-adding operations and to eliminate low value-adding activities. These programs themselves are highly efficient and capable of producing repeatable results. Documenting the business performance assessment process provides the framework necessary to achieve this level of focused execution consistency.

New World Companies: The Future Of Capitalism

How does a good company generate value in society? How do the leaders of these new world companies reshape and remake our families’ available goods, our friendship networks, and the many smaller firms that support them? As a management consultant to over a hundred firms in the last thirty years, my team and I have […]

Leaders: Build Your Pre-Resilience for Times of Crisis

Your organization is going to face a crisis. This is not a question of IF but WHEN. Our world is too complex, markets too volatile, and technology too fast-paced for us to relax into complacency about organizational safety and normalcy. What’s a leader to do? How is a leader to be ready? How can leaders […]

Choose the Best Equipment for Your Business with These Quick Tips

Photo courtesy of MathKnight Every business needs some kind of equipment to run. For some it might be computers, for others, it could be heavy machinery. Whatever equipment your company needs, you need to take the time to select the right products. There are several factors you need to take into consideration when you’re deciding. […]

5 Ways Predictive Analytics Make or Break a CRM System

Size doesn’t matter: why predictive analytics prove your customer relationship management methods are likely falling short   For a sales-driven organization, it isn’t the size of your data that matters, it’s what you do with it. No longer a discretionary luxury, predictive analytics are now the name of the game for those who seek to […]

Leadership Lessons from the United States Naval Academy – Don’t Bilge Your Teammates

Effective teamwork demands that each team member value and respect the others with whom they are working. Nothing diminishes this more than when one team member openly attacks or in some way seeks to diminish the value and respect of another.

Collaborative Decision Making for Successful Implementations

I’ve read that there are leaders and project managers who prefer not to collaborate, when engaging in an initiative, because of needs for control. And decision makers who start their information gathering before fully involving those who will implement. What sort of success is possible when one source is driving change and may potentially sabotage […]

Leaders Should Sweat the Small Stuff

Almost every day we read about a CEO ouster, a logo change that backfires, or a product launch that fails to live up to its hype. As a young sailor, I was taught how to salute properly, and how to wear my dress blues and summer whites correctly. Later, as a naval officer I was […]

Leadership Lessons from the United States Naval Academy – Human Connection

From their first days as Plebes (freshman) at the United States Naval Academy, midshipman are taught that all people are social creatures who need to connect with others; to be valued and respected. They learn that unstoppable teams are first created through knowledge, value, and respect for each other.

Four Questions (and Tips) That Will Transform Your Culture

People grow into the conversations you create around them. The best tool great leaders have to strengthen and empower others is powerful questions. Questions evoke curiosity. They force others to think. And, when answered well, allow others to take ownership of the process and responsibility for the outcomes. It has been said that powerful questions […]