The Problem With Information

Information, when used to influence or sell, advise or share, has cost us untold loss in business and relationships. It actually causes resistance. Information Causes Resistance For some reason, we maintain a long-standing belief that if we offer the right people the right information at the right time, presented in the right way, those it’s […]

Take Your Values And Make Them Your Cause

Most companies have corporate values that they hope embody their company, their employees, and the way they wish to be viewed by the public. Unfortunately, many organizations’ values statements are pages long. Too dense to be remembered and too complex to be ingrained in the company culture. Ours were. We’ve learned there is power in […]

Management Observation Program Best Practice 17 – Paired Observations

Managers translate leadership’s vision into the day-to-day actions of the workforce. They do this through their decisions, published standards, and operational procedures. They reinforce desired behaviors through organizational performance measures and management observations. But how do executives ensure their manager and supervisor direct reports understand and properly translate and reinforce their vision with the workforce? One method of doing so is through the conduct of paired observations.

Four Questions to Ask Before Scaling Your Business

“Things are either growing or dying” is a famous quip. While it’s unclear who said it first, it’s been used regularly at business conferences to fire up audiences over the last few decades. The speaker often follows it up with a list of suggestions like “five tips to start scaling your sales”. However, it turns […]

Value of Evaluating Business Operational Performance

The Value of Evaluating Business Operational Performance video describes how to calculate the financial benefit of having a business performance assessment program.

Women and the economy: an opportunity for growth

One of the most strategic challenges remains inexplicably a black hole. It is time to unveil some figures and share thoughts on this hidden treasure: women. As Christine Lagarde, Managing Director of the International Monetary Fund states: if women were employed at the same rate as men, GDP would increase by 5 percent in the […]

Unlocking the Mystery Of Successfully Managing Organizational Change

A few years ago when shipping giant United Parcel Service (UPS) adopted the clever marketing slogan “Moving At The Speed Of Business,” it resonated well with the public because keeping up with the pace of change can be incredibly tough. Customers change, supply lines change, companies grow, they contract and that can all happen within […]

Management Observation Program Best Practice 16 – Don’t Tolerate Substandard Observations

People, processes, and technologies are not perfect. And if they were, you’d still have something to write about.

What Is the Best Mindful Business Strategy?

Mindfulness garners a lot of recent attention. Wisdom 2.0, a conference that blends mindfulness with technology, leadership, and culture, hosted over 2,400 participants earlier this year. Attendees come from all over the world to learn and engage in developing meaningful mindfulness practices. A new area for mindfulness is how business strategies are developed. Strategy development […]

The End Of Long-Term Planning

At the end of a particularly long and grueling strategy meeting with the executive team of a major consumer services business, Alan, the chief executive officer, turned to me and said, “Living quarter by quarter is madness, but in a few years’ time people will laugh at us for developing three-year plans.” He was right. […]