Building Trust Develops Team Cohesiveness

LDRSHIP is an acronym for the seven core values of the U.S. Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. These principles were instilled in me during my eight years in the U.S. Army Infantry, and later in my career as a Drill Sergeant. These values were foundational to many of my […]

Direct Use of Production System Data for Organizational Performance Measures

StrategyDriven Organizational Performance Measures Warning Flag ArticleData access frequently challenges metric developers. Consequently, they may resort to using the most readily available performance data; data that can be obtained through a user defined production application query and downloaded into a Microsoft Excel spreadsheet or Access database.


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Audience Mind-Meld: Real-Time Data Makes It Possible

Have you ever given a presentation to a large group, looked out at your audience and wondered what they were thinking? If you give presentations for a living, you probably have a number of techniques to take your audience’s pulse, such as asking for a show of hands or opening the session up for questions […]

Do Your Business Process Metrics Measure Up?

Are we doing things right? Are we doing the right things? Peter Fingar, co-author of Business Process Management: The Third Wave, then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?” Are we measuring things right? Are we measuring the right things? But what are these right measurements? John […]

Decision-Making Warning Flag 1d – Distinction Without a Difference

While two or more things may be truly the same, people may attempt to characterize them as being different; drawing attention to characteristics or features that are either exactly or materially the same. These individuals seek to draw a distinction between the subject items where no difference exists.

A Budget Does Not A Strategy Make!

Let’s see how many of us have been involved in this type of conversation: Strategy Consultant: “Do you have a Strategic Plan?” C-Level Client: “Absolutely!” Strategy Consultant: “Oh, great! May I see it?” C-Level Client: “Of course! Let me get it… Here you go.” Strategy Consultant: “OK, thanks.” (30 seconds pass) Strategy Consultant: “Umm, this […]

What Your Office Says About Your Company (And Why You Should Care)

If there is one thing we have learned through the economic twists and turns of the past decade, it is that people make our companies run. Even at the depths of the economic downturn with the high unemployment rate of 9.9 percent, there were 3.8 million jobs in the US that went unfilled for more […]

Risk Management Warning Flag 2 – Normalcy Bias

Failing to adequately prepare for adverse events places an organization at significant risk. Indeed, such shortcomings have contributed to the fall of nations, demise of companies, and severe injury and death of countless people. Yet despite all of the evidence, many organizations today remain unprepared to deal with catastrophic events.

The Four Vs of Employee Motivation: Velocity, Visibility, Value, and Valor

A recent Gallup poll revealed that only 30 percent of employees are actively engaged at work, and 18 percent are actually actively disengaged. Disengaged and distracted employees cost businesses money as they ‘sleepwalk’ through their workday, bringing little energy or passion to the table. Making matters worse, actively disengaged employees are more than unhappy at […]

Business Performance Assessment Program Warning Flag 6 – Massaging the Message for the Boss

Constructively critical business performance assessments often present executives and managers with a difficult to accept performance message. While intended to improve overall organizational performance, leaders may take these assessments as an affront to their authority or condemnation of their performance and some leaders may even retaliate against assessors. Additionally, lead assessors and team members seeking to gain the approval of those executives and managers who may positively influence their careers might themselves be overly concerned about the evaluation’s messaging.