Jeffrey Gitomer

What keeps me up at night? None of your business!

Salespeople (not you, of course) are known for asking poor questions – questions that are not only embarrassing, questions that are also rude. And I would be remiss if I didn’t add: questions that make them appear desperate and pressing for a sale. The dumbest question in sales is “What will it take to get […]

Leadership Inspirations – Actions Speak Louder Than Words

“What you do speaks so loudly that I cannot hear what you say.” Ralph Waldo Emerson (1803 – 1882) American essayist, philosopher, and poet

Jeffrey Gitomer

Salespeople have questions, Jeffrey has answers.

I get a ton of emails from people seeking insight or asking me to solve sales dilemmas. Here are a few that may relate to your job, your life and, most important, your sales thought process right now: Jeffrey, I’m interested in your insight and guidance. I think selling is the best job in the […]

Jeffrey Gitomer

Who or what is the cause of aggravation? Not you, of course!

It’s Saturday night around 6pm. Early dinner for Jessica, Gabrielle, and me. We’re sitting in Carrabba’s Italian Grill in Charlotte. We’ve been customers at this location for as long as it has been there. Seen several managers come and go, seen hundreds of servers come and go. This particular visit was pivotal because it may […]

Jeffrey Gitomer

Replacing the cold call with: ANYTHING!

I am sick of the argument that cold calling still has a valuable place in selling. Someone PLEASE show me the value. Let’s look at the stats… 98% or more rejection rate 100% interruption of the prospect 100% they already know what you’re selling 100% they already have what you’re selling 100% manipulation to get […]

StrategyDriven Expert Contributor Hank Moore

The Big Picture of Business – Tribute to Dick Clark

First-ever article on Dick Clark, as a business case study. Motivating pop culture piece designed to foster better, more successful companies. The passing of Dick Clark brought about widespread nostalgia and cultural interaction in our culture. Those of us who have known and worked with him will never forget his humor, his sense of fairness, […]

StrategyDriven Tactical Execution Article

Tactical Execution – Improving Cross-Functional Performance

It’s difficult enough for a manager to align, streamline, and make efficient those business operations under his or her direct control; adding one or more other work groups to a process’s execution exponentially increases this challenge. Consequently, organizations stand to gain substantial productivity benefits through better cross-functional process execution.

Leading Through Volatility

As I write this on April 5, 2012, the Dow is above 13,000 and all indications point to signs of recovery. Notice the disclaimer, ‘As I write this.’ If we have learned nothing else in the past four years, let us remember that a stable, predictable economy may be a thing of the past. We […]

StrategyDriven Talent Management Best Practice Article

Talent Management Best Practice 3 – Know the Organizational Value of Each Employee

Do you really know the organizational contribution value of each individual working for you?

Jeffrey Gitomer

How have you progressed since the third grade?

“What I did on my summer vacation.” Every one of you have given a speech, or written a paragraph or essay about what you did on your summer vacation while you were in grade school. You wrote about the lake, the mountains, or the week at the beach. Or you gave a speech and your […]