Why Your Employees Count as Much as Your Clients

Success in business begins with your people. The model is actually quite simplistic although not always easy to execute. What effective managers and leaders must recognize is that it begins with caring about the people who drive your business. But what distinguishes success is the recognition that businesses are driven not just by customers but […]

Golden Rules for Dealing with Asian Businesses, part 3 of 3

11. Utilize networks Asian societies make great use of networks. In China the basis is the family system which operates not only in the People’s Republic, but also overseas in Hong Kong, Singapore, Taiwan, Indonesia, Europe and North America. In Japan networking takes place also among families but more so among classmates and university colleagues. […]

Personal Needs vs. Customer Relationships

Many companies talk about the need to establish strong ‘relationships’ with their customers. Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. And, these companies rightly recognize that the transactional interactions of the past are ineffective in creating loyal customers. The concept of customer relationships makes sense in the context of […]

StrategyDriven Podcast Special Edition 67 – An Interview with Jeffrey Gitomer, author of 21.5 Unbreakable Laws of Selling

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Special Edition 67 – An Interview with Jeffrey Gitomer, author of 21.5 Unbreakable Laws of […]

Golden Rules for Dealing with Asian Businesses, part 2 of 3

6. Never cause anyone to lose face No understanding of Asian mentality is complete without a grasp of the concept of face. Having face means having a high status in the eyes of one’s peers, and it is a mark of personal dignity. You should always be aware of the face factor in your dealings […]

Jeffrey Gitomer

What’s the difference? What’s the weakness?

Question from a fan: Hi Jeffrey, I just purchased your new book on the 21.5 Unbreakable Laws of Selling. As usual, it’s full of amazing content. But as I read it, it generated three compelling questions I hope you can answer. Thanks, Brandon 1. What is the biggest difference between selling today and 10 years […]

StrategyDriven Leadership Inspirations

Leadership Inspirations – Lead, Follow, or Get Out Of The Way

“The person who says it cannot be done should not interrupt the person doing it.” Chinese proverb

StrategyDriven Recommended Resource | FixNZip

Recommended Resources – FixnZip Product Review

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Golden Rules for Dealing with Asian Businesses, part 1 of 3

Today, more Americans than ever are doing business in China, Japan, Korea and other parts of Asia. Below is advice explaining what Western business people need to know about national traits and customs in those countries if they want to succeed. 1. Speech is to promote harmony In the West the primary purpose of speech […]

Jeffrey Gitomer

Leadership actions that are not an option for leaders.

“Where’s the action? Where’s the game?” is a line in the song “Oldest Established” from the immortal Broadway show (and my personal favorite) Guys and Dolls. For the uninformed, the show is about a craps game and a leader named Nathan Detroit. The movie version stars Frank Sinatra and Marlon Brando and won all kinds […]