Moving on from ROI to ROE, a Return on Empathy

Business has always concentrated on Return on Investment (ROI) as the primary metric to calculate success. However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. Increasingly, to create sustainable customer relationships, businesses must attend to innovations in psychology, […]

Where Have All the Leaders Gone?, part 3 of 6

Leadership Role #2: Declaring a Mission By articulating a vision, a leader opens up certain possible paths to the future while closing others. Using our computer industry example, if software is what will be profitable, then it makes little sense to shift resources into hardware production. Apple also made this mistake, and until the advent […]

Examining the State of the U.S. STEM Workforce: Today and Tomorrow

One of the major STEM (science, technology, engineering and mathematics) debates currently underway today in the United States revolves around whether or not there is, in fact, a STEM workforce shortage in the country. To further examine the myth versus reality discussion, this year’s Bayer Facts of Science Education survey, the 16th in the series, […]

The Advisor’s Corner – Does working smarter, not harder apply to leadership positions?

Question: Can “working smarter, not harder” really be applied to leadership positions? StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor) Of course! Leaders already work hard if they are successful with their teams and organizations. The heart of the question is not: “how hard to squeeze the orange,” but rather, “how, with less effort and […]

How to Protect Your Professional Edge

Not only do we have access to countless types of media and information created by others, we are now able to record, organize, and recall our own personal information in more ways than ever before possible. If you can’t remember where you parked your car, it’s not a problem. Just click the fob on your […]

Where Have All the Leaders Gone?, part 2 of 6

Leadership Role #1: Reading the World and Creating a Vision No business is an island. Each organization exists within a rich and ever-evolving set of social, economic, political, cultural, and institutional environments. To a large degree, an organization’s success depends on how well it positions itself in the world. Therefore, one of the most important […]

Where Have All the Leaders Gone?, part 1 of 6

Today, in almost every sector of society, we are facing a crisis of leadership. This cry is heard in newspapers, magazines, and TV debates and at dinner tables across the nation. In the realm of business in particular, the need for leadership has become crucial. When we compare our country’s economic performance with that of […]

3 Ways to Improve Your Business Bedside Manner

Good bedside manner can reassure and comfort a patient even when facing a difficult diagnosis, while poor bedside manner can leave a patient feeling dissatisfied or anxious, from a visit as innocuous as a routine checkup. Big difference. But how does bedside manner apply to business in general? Two words: customer service. No, a doctor-patient […]

Chris Majer

6 Silent Productivity and Profitability Pitfalls, part 7 of 7

Silent Killer #6: Modern Indentured Servitude Today’s world is one of sharp contrasts. As a society, we have more choices, opportunities, wealth, and prosperity than at any other point in human history. Yet, we are also more depressed, dissatisfied, and despondent than ever before. In fact, more than 21 million Americans are depressed, according to […]

The Secret to Successful Recruiting

Recruitment has always been a tricky business. So many times a candidate can sound like the perfect match on paper, only to prove a disappointment at interview. Then there are the even worse scenarios, where a candidate comes across both in real life and on paper as perfect, only to then not meet the criteria […]