Management Observation Program Best Practice 13 – Metrics and Results Communication

Description

Management observation programs serve to reinforce leadership expectations throughout the workforce. This reinforcement not only includes standards associated with the performance of day-to-day operational activities but also manager and supervisor performance of observations. One effective way to reinforce the importance of the program itself, desired performance of management observations by managers and supervisors, and behaviors expected of workers is through a publicly published management observation program metrics set.

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