Management Observation Program Best Practice 10 – Foundational, Situational, Event-based, and Random Observations

Description

While management observation programs serve many purposes, they primarily exist to drive achievement of the organization’s goals in a manner consistent with its values. These formal, documented observations accomplish this by shaping and reinforcing personnel behaviors critical to supporting excellent operational performance. To provide adequate coverage, these observations should be performed on a recurring, situational, event, and random basis.

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