Business Performance Assessment Program Best Practice 4 – Random, Unannounced Inspections

Description

It’s perfectly natural and expected that individuals want to do a good job and be recognized for it or at a minimum want to do a good enough job to avoid what are to them undesired consequences. Subsequently, people look to what their superiors communicate as required job performance to gag the level and timing of their efforts.

Irrespective of the specific performance standard, routine performance measurement timing often drives undesired behaviors. This frequently overlooked performance driver is itself a performance standard, one that indicates the narrow time frame within which performance matters. Individuals tend to heighten their performance during this short measurement period when ‘it really matters’ and relax their efforts during other times. Random, unannounced inspections help overcome this performance decline phenomenon.

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