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Business Performance Assessment Program Warning Flag 1 – Inwardly Focused Performance Assessments
Often practiced, it can be highly misleading to base the organization’s performance standards relative only to internally identified best practice methods and characteristics. While at times the organization’s performance does represent the highest standard, it is more likely that individual activities are performed more effectively and efficiently by other organizations, particularly those seeking to improve performance in an effort to compete with perceived industry leaders. Top performers recognize this trap and augment their internal search for effective performance with an outward examination of other relevant businesses.
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Additional Information
The following StrategyDriven recommended best practice is designed to support introduction of external performance information to the business performance assessment process:
Organizational accountability exists when all members of the workforce individually and collectively act to consequentially promote the timely accomplishment of the organization’s mission.
Complex business processes often involve many of the functional business units within an organization. Regardless of the process specifics, it is unlikely a single individual will possess the broad range of knowledge and experience needed to fully understand the influences and impacts each functional contributor has on the process’s overall outcomes. Therefore, when evaluating cross-functional programs, processes, and procedures it is critical that a multidiscipline assessment team be employed.
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