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Management and Leadership Best Practice 1 – Open, Honest, Timely Communications during Times of Uncertainty
People, regardless of their position, experience anxiety relative to the unknown. Is my job secure? Will I be able to provide for myself and my loved ones? and Will I lose my home? are just a few of the questions that preoccupy the minds of all organization members during uncertain times. Like all distractions, these self survival fears steal time and focus from the job at hand, negatively impacting productivity. Unlike other distractions, these fears are nearly impossible to ignore and will only subside once conditions become more predictable. Therefore, it is critically important that the manager-leader minimize the magnitude and duration of uncertainty by providing subordinates with as much clarifying information as possible. The manager must communicate.
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All too often, strategic planning coordinators are frustrated by an inability to coordinate critical meetings such that all required individuals are able to attend. While strategic planning should be a high priority for all executives and senior managers, so are a great number of other tasks. To ensure the needed executives and managers are available, thereby making the most effective use of their time, it is important to schedule these critical meetings far in advance. By using strategic planning calendars, coordinators will have the prerequisite insight to schedule meetings far enough in advance to avoid conflict with other priority gatherings.
Strategic plans present the best estimate of what planners, executives, and board members believe will take place within the market environment under the most likely to occur circumstances. But what of the activity of strategic planning itself? Shouldn’t an organization also be prepared to deal with best and worst case outcomes? Or should market forces be allowed to conspire unopposed to create an outcome other than that predicted?
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