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Business Performance Assessment Program Best Practice 5 – Seek Local Participation for Context
Properly performed self assessments provide business leaders with deep insights as to what is working well and opportunities for improvement within a business function, area, or process. These insights become even more beneficial when the practices and results of top performers are used as a reference or benchmark for the evaluation. Best practices, however, are not always relevant to every situation or circumstance. Therefore, it is important to consider local context when evaluating performance against accepted best practices.
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Management observation programs seek to reinforce desired behaviors while also capturing data to enable the identification of improvement opportunities. Both of these objectives require observation repetition in order to be effective; enough reinforcement points to alter or establish reflexive behaviors and an adequate number of data points collected to enable a statistically sound conclusion to be formed. Realizing the desired number of observations is most easily achieved through a quota system.
An organization's performance and the environment in which it operates change dynamically. Subsequently, most measures reflecting these performance variables are also dynamic; challenging analysts to interpret historical and predict future movement.
It’s perfectly natural and expected that individuals want to do a good job and be recognized for it or at a minimum want to do a good enough job to avoid what are to them undesired consequences. Subsequently, people look to what their superiors communicate as required job performance to gag the level and timing of their efforts.
"The job is not done until the paperwork is signed."
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