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Tactical Execution Best Practice 4 – Eliminate Redundant Work
Whether in an economic recession or boom, resources are always limited and redundant work always an unnecessary resource expenditure. Yet no matter how hard leaders try to eliminate redundant work, these practices seem to reappear; often the result of well intentioned actions to correct a performance deficiency or misguided adherence to a legacy practice. Therefore, all leaders from the C-suite to the shop floor must relentlessly wage an ongoing war against unnecessary duplicate work.
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Business performance assessments aggregate huge amounts of data in order to provide a very few high value insights. (See Figure 1: Data Refinement and Consolidation Model below) As an assessment progresses, evaluators often feel increasingly overwhelmed by the volume of data they must sift through, organize, and analyze. Time seems to slip away and pressure to find the key insights mounts; making the objective appear to be that of finding a needle in a haystack with only a moment’s notice. To be successful requires thoughtful, deliberate preparation.
Philosophically speaking, no one, including managers, should ever be afraid to have ‘the boss’ know or observe what he or she is doing. Being human, we naturally feel self imposed pressure to perform well especially when we are being watched. Subsequently, management observations will always make the conscientious employee at least somewhat nervous. When then does a manager announce that he or she will be observing an individual’s performance? In most cases, shortly before the observation begins.
All organizational performance measurement systems rely foundationally on their source data. And like a house built on sand, these performance measurement systems fail if their source data becomes corrupt.
Market changes can make once plentiful resources scarce. The recent retirement eligibility of Baby Boomer generation workers and the relatively small size of the follow-on Generation X workforce represents one example of a market change that is creating a shortage of experienced workers in many industries. While this change could be readily anticipated, others such as government sponsored large scale infrastructure projects which consume significant quantities of materials, heavy equipment, and personnel are less predictable. Thus, it is important for organizations to identify needed strategic resources and assess their market availability on an ongoing basis.
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