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Diversity and Inclusion Best Practice 1 – Know the Holidays
We live and work in a diverse world and yet so many of our social practices revolve around the traditions of the regional majority culture. One such tradition is that of holidays. It is often customary for governments and corporations to set aside as days of rest those holidays reflective of not just the nation’s heritage but also that of the religious faith and cultural background of the majority of its citizens. While sizable in number, those in the minority frequently have their holidays go unrecognized. To customers, peers, and subordinates practicing different customs, the lack of recognition comes across as highly insensitive and disrespectful.
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Recovery from a significant event is costly and disruptive. While an expense, mitigating and preventing activities taken to prevent the event’s occurrence are typically far less expensive. From a business perspective, the challenge becomes that of balancing the value of risk reduction with that of the mitigating and preventative activities’ cost.
Business performance assessments can be a powerful tool for determining the unknown drivers of performance; their effectiveness derived from the diverse knowledge and experience of the multidiscipline team and the vast amounts of information from causal evaluations, work performance observations, executive, manager, employee, and customer interviews, financial reports, independent analyst reports, performance measures, and condition reports leveraged to perform these assessments. So rich and robust are these assessments that their credibility often goes unchallenged, yet a single flaw in the business performance assessment’s initial execution can make this power tool for continuous improvement an instrument of disaster.
The value of organizational performance measures isn’t simply that they inform leaders and individual contributors of past and present state performance; rather, the power of performance measures comes from the actions they drive to improve future results. Therefore, organizational performance measures are most effective when they indicate when specific actions should take place. Predefined thresholds accomplish this objective.
All workplace environments have distractions that divert employees’ attention and diminish productivity. Some of these distractions are simply a part of the human condition, our physical, intellectual, and social needs for diversionary activity. Others, however, are induced by workplace structures, policies, and employees (executives, managers, supervisors, and individual contributors). Of these, one of the most harmful yet preventable are the disrespectful and demeaning acts committed against employees.
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