Project Management – Post Implementation Productivity

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Projects introduce new products and services, processes, applications, and standards to the organization. Regardless of the change, individuals within the organization will not possess the same level of familiarity and proficiency with these new item(s) as they had with those already existing. Subsequently, productivity will drop in magnitude and duration correlating to the change preparation of the organization.

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Human Performance Warning Flag 1 – Peer Checking Everything

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StrategyDriven Human Performance Management Warning Flag ArticlePerforming operational tasks is no different than administrative work or project activities – elevate all tasks to a level of equal importance and they all become unimportant. As previously defined in StrategyDriven Human Performance Management Best Practice 2 – Peer Checking, activities that should be peer checked are those irreversible actions presenting a severe adverse consequence if an error is made. If all activities are peer checked, including those that are either reversible and/or have little consequence if a performance error occurs, then all activities are elevated to an equal level of importance; unnecessarily diminishing productivity and inviting complacency in the performance of truly important tasks.

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Human Performance Management Best Practice 2 – Peer Checking

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StrategyDriven Human Performance Management Best Practice ArticleEven the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.

While individual performed human performance tools can greatly reduce error rates, there exists some circumstances when even this resulting low error rate is intolerable. These situations are characterized by the immediacy of a highly adverse outcome should an action error be made. Thus, greater error avoidance must be built into the performance of these activities.

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Human Performance Management Best Practice 1b – Verbalized Self Checking

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StrategyDriven Human Performance Management Best Practice ArticleEven the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.

Verbalizing the written word further engages the activity performer in the task at hand. By speaking the directions, the performer is driven to mentally register the assigned actions.

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Human Performance Management Best Practice 1a – Demonstrative Self Checking

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StrategyDriven Human Performance Management Best Practice ArticleEven the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.

While use of the STAR self checking technique can significantly reduce the rate of individual errors (See StrategyDriven Human Performance Management Best Practice 1 – Self Checking), demonstrative engagement in the process further enhances its effectiveness.

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