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Post System Implementation Challenges
A performance measurement system’s complexity and organizational impact can bring with it many people, process, and technology challenges post implementation. For several months following a system go-live or significant upgrade, the organization adjusts its processes, procedures, and behaviors so to achieve the best possible reflected performance. This evolution is not without its costs or problems.
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Additional Resources
Numerous other StrategyDriven articles provide elaborating information on how to avoid/address many of the challenge points above including:
- Project Management Best Practice – Define Success First
- Organizational Performance Measures Best Practice – Use a Multidiscipline Team to Develop the Performance Measurement System
- Organizational Performance Measures Best Practice – Documenting Performance Measure Drivers
- Organizational Performance Measures Best Practice – Predefined and Reinforced Data Standards
- Organizational Performance Measures Best Practice – Get Data Directly from the Source
- Organizational Performance Measures Best Practice – Run New and Old Performance Measures in Parallel
- Organizational performance Measures Best Practice – Ad Hoc Reports First, Automated Metrics Second
About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
Organizational performance measurement systems are complex constructs that significantly impact leadership decisions, employee behaviors, and management processes and systems. Consequently, there are often many people, process, and technology challenges associated with the implementation or significant upgrade of such monitoring systems. By understanding these potential risks, leaders can put in place mitigating instruments to reduce the overall organizational impact and increase the likelihood that the new measurement system will be accepted and have the desired positive impact on performance.
When developing the picture of organizational performance, many leaders view their metrics in clusters aligned with the organization’s hierarchical structure. While logical, such groupings cannot capture the cross-functional nature of many business processes, systems, and applications. Consequently, the organization’s monitoring system may provide the appearance of healthy performance that is inconsistent with what managers know to exist. Regrouping organizational performance measures often reveals these known issues and brings to light other previously unseen improvement opportunities that can yield great value to the business.
Senior executives typically ascend to their elevated positions through the contribution of significant organizational value. While these individuals’ daily activities provided ongoing benefit throughout their careers, there is seldom a more value adding opportunity than successful leadership of a strategic initiative or large-scale project. Consequently, senior leaders seeking further career development and advancement covet these initiatives; sometimes resulting in the creation of such projects to satisfy an individual’s need rather than an organizational one.
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