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Human Performance Management – Behavioral Drivers
Organizational outcomes evolve from management decisions and employee actions. Understanding what shapes those decisions and actions provides causal insight to why particular outcomes occur and reveals those things that can be changed in order to produce different results.
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Additional Information
On the surface, it would appear that examination of the organization’s direction setting statements; documented processes and standards; and physical workplace environment will reveal the drivers of its members’ decisions and actions. This could not be more untrue.
Organizational documents often reflect what is deemed as ‘proper’ by society instead of being truly reflective of executive and manager intent. Identifying the real drivers of individual and collective behavior requires scrutiny into the unspoken policies – the actions – of the organizations leaders. When leader actions do not align with the written or spoken word, it is the actions that will always drive the behaviors. For additional information, read the following StrategyDriven articles:
- Corporate Cultures – Why Policies Don’t Match Actions
- Strategic Analysis Best Practice – Identify the Hidden Drivers
- Strategic Analysis Best Practice – Identify the Hidden Drivers (continued)
- Diversity and Inclusion – What Does Your Environment Communicate?
- Organizational Accountability – Evaluating Organizational Culture
About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
Continuous performance improvement requires focus on both near-term operational priorities and long-term strategic capabilities and initiatives. In order to be optimally effective, performance assessments must be performed in a timely manner such that the subsequent recommended improvement activities can be implemented and effective prior to key operational events. Furthermore, the right organizational resources – particularly personnel – must be available to successfully conduct any assessment. By using self-assessment planning calendars, program coordinators gain the prerequisite insight to schedule assessments and resources far enough in advance to achieve these two imperatives.
Federal, state, and local governments regulate almost every aspect of the business environment. While many requirements necessitate one-time actions, others govern ongoing business operations. Performance measures dedicated to monitoring compliance with regulatory requirements and possessing thresholds tailored to ensuring timely, preemptive corrective actions prevent noncompliance, provide regulatory margin, and minimize management distraction.
The value derived from performing business performance assessments directly correlates to the effectiveness of the program itself. In order to maximize its value, the self-assessment program must be efficiently administered, the individual assessments insightful, and the follow-on improvements recommendations actually implemented. Shortfalls in any of these aspects diminish the program’s overall return on investment. Therefore, organization leaders should ensure the self-assessment program is optimally executed much like the self-assessment program helps ensure effective, efficient execution of the organization’s other activities.
Effective performance improvement programs promote alignment of business operations with the organization’s vision, mission, values, and goals. Such programs consistently identify opportunities to improve high value-adding operations and to eliminate low value-adding activities. These programs themselves are highly efficient and capable of producing repeatable results. Documenting the business performance assessment process provides the framework necessary to achieve this level of focused execution consistency.
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