Can We Make Remote Work Work Long-Term?

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StrategyDriven Managing Your People Article |Remote Work|Can We Make Remote Work Work Long-Term?Lots of people who are newly working at home would like to keep it that way. In fact, a worldwide survey of 500 employees conducted by OTRS Group revealed that the vast majority of those surveyed (80 percent) enjoy working from home, even though 68 percent said working from home was new to them.

Companies are interested too. Leaders are seeing an uptick in productivity. And, in some parts of the world, new laws are even being proposed that could establish home office options as an employee right.

If this work style continues, what do leaders need to focus on to ensure long-term success? Tools and culture.

Remote IT Solutions

One tricky thing is that employees in their own home do not have onsite IT support. So if technical problems occur, a loss of productivity can quickly result without a remote help desk option.

The following will offer employees the best possible remote help desk solution:

  1. Analyze employee needs. How quickly do they need support? When can they help themselves?
  2. Define support processes and procedures. Design these in accordance with ITIL®.
  3. Evaluate help desk solutions. Find a cloud-based solution that includes notifications, multiple channels, SLAs, a self-service portal and an API for integrating with other systems.
  4. Consider security. Help desk security functions and processes should always play a major role in the selection of your system.
  5. Customize the selected solution. Now, take time to align your new system with user requirements and the previously defined processes.
  6. Provide training. When ready, have extensive communication and training for the help desk team and end users.

The ideal help desk should not only ensure that problems are solved quickly, but should also support employees in the home office so that they can efficiently use their time.

Remote Teamwork Solutions

With general technical problems handled, tools must also be implemented to support teams in communicating, planning and moving tasks between one another. The lack of this type of tool is a key concern expressed by those who have recently shifted to the home office environment.

In fact, in the referenced study, of those who had been struggling to work from home:

  • 15 percent were challenged by not knowing what their teammates were working on,
  • 14 percent had a hard time measuring team results, and
  • 13 percent had difficulty keeping track of their own tasks.

For nearly half the people, facilitating work is difficult when people aren’t routinely chatting about it in an office setting. Remote work software can be used to help add structure to communication and tasks in order to avoid these difficulties. Remote work solutions should bring together all information that teams need to get their jobs done, such as tasks, calendars, contact information, business process automation and reporting.

By using one tool to centrally manage all of these, both employees and leaders have an up-to-date, clear understanding of what the current work is, how to get it done, and when issues are creeping up.

Corporate Culture Supports Remote Employees

However, tools can’t solve all of the problems. While there are many advantages to working from home, those making the change may long for the benefits of working in a traditional office. Respondents shared that they missed seeing their colleagues and that they feel “stuck” in one place for too long.

In order for the positives of working remotely to last long-term, management teams need to think about how to counteract these losses by:

  • Encouraging conversation about change. Change is hard, so provide outlets for employees to discuss this and share what has been working well.
  • Hosting virtual offsites. Plan time for employees to come together and talk about key topics, much like you would do in a traditional offsite. Be sure to have an agenda, include breaks, keep sessions to 90 minutes and have options for socializing.
  • Creating a virtual coffee break. Give people a chance to chat about non-work topics or play games together. What could bring people together for a reason other than talking about tasks?
  • Deploying a chat tool. Offer a tool that lets people ask quick questions, share fun information or talk about personal topics. It helps promote that “around the water cooler” feeling. There are plenty of programs like Microsoft Teams that are perfect for this. It’s also a good idea to get PBX integration for Microsoft Team for more means of communication.
  • Hosting a non-work contest. For instance, give people a reason to break free of their homes by holding a fitness contest. Or, try a virtual company-wide 5k. Contests give people an outlet for being engaged socially with colleagues.
  • Defining and following processes. Processes help people know what is expected when, and reduces worry about doing the right thing. Plus, they keep work flowing smoothly when time zones make it hard for everyone to be online at the same time.

While the Corona crisis has been a challenge for businesses and employees alike, it has also opened the door to expanding remote work opportunities. The study shows significant benefits to working from home, from saving commute time to spending more time with loved ones. But to maintain the current situation, leaders should be investing in tools and creating shifts in their corporate culture to keep productivity and employee satisfaction high long-term.

About the Author

StrategyDriven Expert Contributor | Sabine RiedelSabine Riedel is a member of the Management Board of OTRS AG. With her expertise in the areas of corporate development and leadership communication, she is responsible for the development and expansion of international HR strategy and the conception and implementation of measures to implement the company-wide corporate culture.

3 not-so-obvious reasons to use employee scheduling software in your small business

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StrategyDriven Talent Management Article | Employee Turnover | ScheduleMakes a bigger dent than you might think

Turnover rates in the restaurant industry are among the highest in any industry. In 2017 the employee turnover rate in the US restaurant industry edged over 70%. The estimated turnover rate for front-line staff like servers and waiters came in even worse at 110%.

The Center for Hospitality Research at Cornell University estimated the average cost to a restaurant of a turned-over employee is $5864. This works out to employee turnover costing an average full-service restaurant $146,000 every year. In a low margin business like a restaurant this can’t afford to go unchecked.

The cost of employee turnover goes beyond the recruiting, hiring and training of a replacement. This accounts for around 50% of the total cost. The balance is made up of a host of hidden costs that accompany employee turnover that don’t necessarily show up on the balance sheet.

Let’s delve into these hidden costs and what restaurant can do to mitigate them.

Loss of Institutional Knowledge

There’s a famous saying “it takes a village to raise a child,” and this same idea applies to business.

Every time you lose an employee whether it be a waitress, server or cook, you lose important knowledge regardless of whether that employee was working for your business for a year or ten years. When an employee leaves, they take the history and knowledge they accumulated at your company with them as well.

To make matters worse, you need to pay to re-train the replacement employee, and sometimes you can’t teach all the knowledge that was lost. Although it’s difficult to measure the cost of knowledge, you can be assured that time and energy will definitely be wasted with every employee turnover.

Demoralized Staff

It should go without saying that employee turnover strikes at the heart of the morale of your entire workforce.

When an employee leaves, other employees must pick up the slack to account for this void while you search for a replacement. This creates for some unhappy people. Employees can begin to feel resentful if they are taking on more responsibilities with no pay raise or benefits. They might even start considering leaving themselves.

Thus, losing one employee could easily turn into losing a few more throughout the year. It can lead to something like a domino effect where your productivity declines long after the initial employee leaves.

The health of a company is closely tied to the employee turnover rate — so stay keen on keeping your employee morale high if turnovers ever do occur.

Distracted Management

Your assistant manager and shift manager will have to dedicate a good portion of their time to replacing lost employees. These new responsibilities could easily come at the expense of other crucial functions in your company.

Effectively, you will be paying your employees top-dollar salaries for recruiting employees when they could instead be focusing on actual business strategies and expansion. Your business suffers as its primary responsibilities are stalled while your management searches for an employee replacement.

A business usually relies on its best people to recruit new employees. However, with them now busy finding and training new employees, your entire business suffers. The ones with the best business practices and the most know-how in management will distracted looking for an employee replacement. This is always a net drain on your business.

Loss of Credibility

In an environment of excessive employee turnover, management can easily get hit with a serious loss to their credibility.

For example, if any media begins to report on losses to your employee staff, then it could easily cause a snowball effect. Bad publicity over employee turnover and management could easily cause a downward spiral you would be smart to avoid.

A loss of credibility could affect public perceptions of your business, but this could also trickle into a real decline in sales.

For example, if a lost employee affects customer satisfaction, you can begin to see serious consequences: the company will begin to lose its most important customers. With high turnovers, customers could easily get frustrated and begin to turn away from your business.

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It should be clear now that there are plenty of hidden costs associated with employee turnover, which begs the question: What can you do to stop it?

Create an Inviting and Fulfilling Work Environment

You can lessen demoralization of your staff when an employee leaves by demonstrating that they are a crucial part of your business. This begins with your work environment and how you conduct yourself as a business. Employees will be far less likely to follow suit and leave if they feel they are respected at work. By encouraging a community environment for your staff where they feel welcome, you can retain employees and keep them loyal. Of course, how you choose to go about creating a fulfilling work environment is dependent on the ins and outs of your company. There is no one-size-fits-all solution.

Ask yourself: Would I want to work in this environment as an employee myself? Put yourself in the shoes of your staff and work from there. Make them feel appreciated and let them know they are important to the workings of your business.

Stay Up-to-Date on Compensation and Benefits

A business that stalls on compensating its workers is a recipe for disaster, even if it happens just once. If employees cannot be certain they’ll be paid on time, they’re more likely going to head to the door if such negligence continues.

An efficient business strategy, however, is one that keeps track of how employees are developing and their rising worth, paying them accordingly for better work. This keeps employees satisfied and makes them feel as though they are adding real value to the company (and being rewarded for it!).

Engage Your Employees

You should never siphon off your employees to one section of your business and only interact with them when discussing compensation. Don’t ever limit your employee engagement to just surveys and pay: build a culture of engagement from the top of the company all the way to the bottom.

Everyone needs to be on the same page for a business to be its most successful. If you engage with your employees beyond just what’s absolutely necessary, you’ll be more in tune with the work they’re producing — and your employees will be definitely be appreciative of it.

With these helpful words of advice, you can start limiting the chances of employee turnover and create a vibrant, productive work environment for your business. All of this begins with recognizing your employees as crucial to your business. So, try cultivating a work culture of generosity and gratitude in your own business: you’ll be surprised how far it goes in retaining a productive workforce.

How The Cloud Can Help Businesses During Covid-19

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Times are unusual for everyone at the moment due to the Coronavirus across the globe. Businesses have had to take a fresh look at how they function and how they can best enable their employees to work from home to keep their business afloat.

Never have there been such testing times for the business world during the pandemic. Many have had to take swift action to keep systems in place, as well ensuring that they enable remote access to their employees.

StrategyDriven Managing Your People Article | How The Cloud Can Help Businesses During Covid-19

Covid-19 has highlighted the need for widespread adaptation, laying aside outdated, manual ways of working in favour of secure, internet-based tools, built to handle everything from your accounting and invoicing to meetings and quick chat options. All of this, and a lot more, is easy to set up in minutes, thanks to cloud computing for business.

Due to enforced social distancing and many offices having to close (or at least have reduced access). It’s been imperative that companies utilize the various online tools that are available, such as video calling.

This is where the cloud comes in as it means businesses can use the internet to store and get hold of data, instead of using their hard drives in the office, server or things like disc technology.

There are some key advantages to using the cloud for business:

It enables employees to work from home

If the cloud was already part of your business before Coronavirus, then it meant that you were one step ahead of those who didn’t. Many businesses were still very traditional in the fact that they operated from premises and were used to their employees reporting into the office. The pandemic really turned this style of workforce on its head.

Now employees have been helping to ensure businesses and their jobs are still there, by working from devices at home. Employees now need access to hardware such as laptops, mobile phones and desk phones which has created a huge demand for these items.

Security is a critical aspect of home working that is not as apparent to employees but of paramount importance to the organisation. Cyberattacks are on the rise and a big concern for businesses and other security professionals implementing work-from-home and cloud solutions.

IT efficiency

It can often be perceived that employees are not as productive at home, at least to their employers. However, this is not always the case. Many people are working to their best, perhaps more so, since working from home and it will often be facilitated by the infrastructure that the company has in place. This in turn makes it even more crucial that IT departments are working effectively to make sure that systems are running as smoothly as they can, plus, having a cloud service provider and is like having a specialist third party on-tap, as well as utilizing companies such as techsquared.com.

It gives your business resilience

In uncertain times, it’s having the tool to be able change that’s key. Due to rapid changes, that in some cases have had to happen overnight, having the ability to scale up and down has been paramount. By enabling employees to be able to perform their role from home, it really helps to make the business far more resilient and as a result, more likely to be less affected by the pandemic in the long run.

4 Benefits an Organizational Psychologist Brings to the Workforce

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StrategyDriven Managing Your People Article | 4 Benefits an Organizational Psychologist Brings to the WorkforcePsychology is traditionally associated with aiding those who suffer from mental illness to better their capability to function. In recent times an alternative approach called positive psychology has emerged. The aim of positive psychology is to thrive beyond just functioning. These principles can be applied to all aspects of life, especially in the workplace. Many employers are beginning to read more about employing organizational psychologists to assist in improving the emotional well being of their employees. Organizational psychologists study the company culture, managing techniques, the business mold and more to understand the effects on employees. The following are examples of how organizational psychologists can strengthen any business.

Hiring The Perfect Fit

Defining the company culture is one of the most important roles of an organizational psychologist. They will question, examine, and monitor key people to understand the culture and objectively pinpoint core values. This knowledge gives them a sense of what behavioral attributes are needed to flourish in any role within the company. Organizational psychologists help managers immediately identify worthy candidates by devising interview questions designed to reveal any behavioral mismatch.

Boosting Productivity

Organizational psychologists utilize psychological concepts and research methods to measure the overall happiness and welfare of employees. Based on their findings, suggestions will be given on how to aid employees in effectively working together and to become more engaged. The results of high employee engagement are lower turnovers, less absenteeism, increased sales, and ultimately improving the company’s bottom line. Employees are three times more creative and thirty percent more productive when emotionally thriving. Another aspect of employee well being is to maintain a better work-life balance. Employees begin to loathe work when they are burnt out. Organizational psychologists determine areas that may cause work-related stress, and develop strategies to help diminish them.

Coaching

A mindful organization is key to a thriving workforce. A heightened awareness of natural behaviors and motivators can incite personal growth among both employers and employees. Organizational psychologists use their extensive background of human behavior to determine the individual’s strengths, as well as what hinders them from their full potential. A behavioral plan is then provided to help enlighten individuals with custom strategies to enhance their work performance and build meaningful relationships.

Resolving Conflicts

It is uncommon for a company to observe and manage interpersonal relationships. In the event, hostility rises between employees this can become a serious issue. Employee health can suffer greatly when constantly exposed to a stressful work environment. Organizational psychologists identify the issues within the social dynamic such as bullying and sexual harassment. They will advocate and mediate conflict resolutions. One strategy is to facilitate an open conversation to allow meaningful and constructive communication between leaders and their employees. Another strategy is to design, enforce, and enhance programs and policies that will benefit an organization on every level.

Focusing on individual needs and behaviors in the workplace can dramatically improve any business. With qualified help, the principles of positive psychology can transform an employee’s work performance and value to the company. A happier, self-assured, and fulfilled employee can unlock unlimited potential.

Hot Desking, Dedicated Desks And Coworking Spaces – What You Need To Know

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StrategyDriven Managing Your People Article | Hot Desking | Coworking Space
 
If joining a coworking space, one can get lost in a maze of spaces, each offering similar amenities but also being very different in culture and attitude. In New Zealand’s coworking landscape, you can find a mash-up of spaces, but choosing one depends on the fit of your business. Unlike typical office space, spaces have a personality of their own.

However, many spaces have a basic menu that provides a place to work and use the amenities associated with most offices. Some spaces provide office support in the form of a receptionist while others might focus on improving the amenities. To maximise the use of the spaces, prospective coworking professionals should research hot desking, dedicated desks, and coworking spaces to get an idea of what they might encounter.

Let’s take a closer look at the coworking platform and all its variations so you can choose the best option for your business.

Ins And Outs

Excepting the basic coworking space that provides Wi-Fi access and a table to work at, and maybe coffee, most coworking spaces worth their salt provide businesses with a menu of options. In addition to both the hot desk and the dedicated desk, private office space is available as well. Many of these spaces include the use of meeting room space with some providing the option as a part of an a la carte menu.

In Auckland and a few other cities, you might find spaces that cater to a particular type of business, as coworking has definitely evolved to include all businesses. Furthermore, the cost can run the gamut as well with high-end spaces catering to a more sophisticated crowd and more affordable spaces offering up practical amenities that can help businesses. Usually, the leases are month-to-month, or very short, and so being tied to a protracted lease is not an issue.

The coworking space is one that can be used to help your business comfortably grow. With larger spaces that have other plans, you can transition your business up or down to suit its needs. Finally, if lucky enough to find an internationally-operated coworking space you can benefit from spaces in other locations around the country and world.

Hot Desks Versus Dedicated Desks

While they occupy the same space, there is a marked difference between the hot desk and dedicated desks. The hot desk simply is a workspace that is shared with other professionals. You have access to the desk. In many cases, these spaces provide free Wi-Fi to professionals and come equipped with the standard office equipment you might find in your average office.

The dedicated desk, alternatively, is a permanent desk that professionals can lease monthly at a higher cost. These desks provide a little more privacy, and so if your business requires confidentiality, the dedicated desk is ideal for this option. While you might get more perks with the dedicated desk, you have access to similar office equipment.

Whether one is better than the other all depends on the needs of the business. Generally, sharing space requires everyone to leave the space clean. Furthermore, those who need workspace all the time might not be able to access a hot desk during peak times, but a dedicated desk is always available. Conversely, working alone in the dedicated desk, you remove opportunities to socially interact with others. Really, the advantage or disadvantage depends on the needs of the renter.

In The Know

These are the basics of the coworking space and the two most popular plans, but again once, heading out into New Zealand’s coworking community you are apt to find variations on the coworking concept. Any way you look at it, both options are still much cheaper options to even leasing the serviced office. More importantly, the potential to grow your business on platform primed to for success makes any choice good.