Krishen Iyer’s Outline for Middle-Managers Navigating Return-to-Work Anxiety

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StrategyDriven Managing Your People Article |Middle Manager|Krishen Iyer's Outline for Middle-Managers Navigating Return-to-Work AnxietyAfter over one year of navigating an unthinkable public health crisis, the world is beginning to look more normal. As a result, executives and managers alike have started to brainstorm strategies for returning to the office. For some, returning to the office represents a long-awaited victory over COVID-19. However, others do not share that same optimism. While professional leaders cannot control their employees’ attitudes towards the pandemic, they can control their rhetoric towards return-to-work anxiety.

Return-to-work anxiety is valid. Some employees may have health issues that make them more vulnerable to contracting COVID-19 or more likely to have severe complications from the coronavirus. Simultaneously, plenty of professionals have caretaking responsibilities that could be impacted by working predominantly outside the home.

Regardless of the circumstances, it should be the top priority of professional leadership to empathize with their reluctant employees who are hesitant to scale back remote work. More specifically, it may be difficult for middle-managers to balance their team’s concerns with the organization’s intentions. If you are feeling stuck, here is a step-by-step outline for middle-managers navigating return-to-work anxiety.

Step #1: Assess your team’s attitudes towards returning to the office.

The study of public policy teaches us that no policy can be effectively implemented unless the public consents. For this reason, it is critical to do your best as a middle manager to meet your employees where they are at with regards to returning to the office. The nuance with assessing your team’s attitudes lies in that you cannot simply assume where your team stands on returning to the office unless you ask.

Even when prompted to speak their truth, your team might not necessarily be telling you the whole story. Take Linda Hill’s perception, for example. A professor at Harvard Business School and author of Being the Boss, Hill finds that “people are fearful of looking weak or not living up to expectations.” Keeping this in mind, I agree with Hill’s suggestion to use anonymous attitudes to assess what your team thinks about returning to the office. Anonymous survey data can empower you to narrow in on your employees’ concerns, while employees can rest assured that their opinions are heard and addressed.

Step #2: Determine how compromise can factor into your office’s reopening.

If you can give your team options on returning to the office, that should be your first point of action following an anonymous survey. Options should give your team the liberty to choose how often they come to the office, as well as on which days. You can also go the extra mile to meet your team where they are by making adjustments to their office space. For example, if your workplace is in an open-faced cubicle format, feel free to encourage your team to reach out to you privately about finding a more semi-private space to work in the office.

As a middle manager, empathy matters, especially when retaining talent. A FlexJobs survey found that 58% of professionals would “absolutely look for a new job if they weren’t allowed to continue working remotely in their current position.” The survey, which compiled data from over 2,000 respondents, also found that 65% of participants sought to work remotely full-time post-pandemic, whereas 33% of the study preferred a hybrid work arrangement. When considering the workforce’s acclimation to remote work, we see all the more reasons for managers to compromise with their employees about their office schedule.

Step #3: People-pleasing does not work.

Compromise is essential, but so is honesty. Make sure that you do not make any promises that you must later retract. Hill reminds us that no one can say with absolute certainty that returning to the office has “zero risks” from a public health insight. Offering your full transparency and honesty with your team can be a moment of growth for you as a manager. It may be a difficult conversation to let your employees know that some degree of compromise might not be possible, but the best decisions are rarely the easiest.

Although compromise might be tricky to balance with other internal stakeholders, you should, of course, try to make every employee as satisfied as possible. If someone on your team makes a novel request that you are unsure about, do not confirm that the accommodations can be made until you speak with senior leadership or your human resources department. That might be difficult to remember, given your innate desire to retain your team, but full transparency and honesty will make the decision-making process easy for everyone involved in the long run.

About the Author

Krishen Iyer is the founder of MAIS Consulting Services, a Southern California-based firm with a vertical focus on health and dental insurance distribution centers. MAIS Consulting provides innovative contracting and marketing solutions to their clients, a mission that draws on Iyer’s nearly two-decades-long career in digital marketing on behalf of insurance distribution centers.

Making Your Employees Feel Important

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StrategyDriven Managing Your People Article |Make Employees Feel Important|Making Your Employees Feel ImportantThere are few things in life that will make someone better than knowing that they are important. Most people like the idea of being important to those around them, and this can be especially crucial when it comes to the world of work. Of course, each and every one of your employees provides an invaluable service to your company, but this isn’t something that a lot of employers express. To help you out with this, this article will be exploring some of the best ways to show your employees that you wouldn’t be able to do what you do without them.

The Impact Of Their Work

It can be hard for an employee to see the impact of their work, especially when they aren’t doing a job that involves working with money. This is something you can solve by simply showing them the results of their work, with regular meetings to discuss the state of the business and the work that is driving it forwards. Of course, you may have to keep some things secret, but this doesn’t mean that you can’t give your team members a glimpse at the success of their work.

Praise & Rewards

Many employers fail to take the time to talk to their team members. You need to make sure that you are praising the people who work for you, letting them know that you are grateful that they are working hard. Some bosses will also include rewards along with this. This effort will always help to incentivize harder work, pushing your employees to do even more to help your business to succeed. Of course, though, you need to make sure that this feels sincere. Small gestures such as giving care packages can go a long way in making employees feel valued, especially during these difficult times when many workers feel isolated. Gift packages can contain a funny graphic tee, comfy socks, delicious snacks, scented candles, tea bags, and other items for comfort and relaxation.

A Good Working Environment

Many people in the modern world have to work in environments that don’t inspire a sense of importance. While you may not be able to give everyone their own office, you should make sure that their workspace is comfortable, personal, and filled with things that they like. Alongside this, you should also make sure that their work outside your business will also make them feel important. Options like a limousine company can help you with this.

Promotions & Progression

No one likes the idea of doing a job that will never have the potential to change or improve. Promotions are common in the modern world, but you also need to make sure that your employees can progress and improve their current roles. Personal development plans are great for this, though you should also consider the idea of advancing their training to ensure that they are always moving forwards.

Feeling important at work is crucial to your employee’s happiness. Many people lack this in their jobs, and this can make working feel very unsatisfying. Of course, though, you can’t do this at the expense of honesty and discipline, making it extremely vital that you balance this out and ensure that your team is always working to improve itself.

Making Your Employees Feel Important

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StrategyDriven Managing Your People Article |Employees|Making Your Employees Feel ImportantThere are few things in life that will make someone better than knowing that they are important. Most people like the idea of being important to those around them, and this can be especially crucial when it comes to the world of work. Of course, each and every one of your employees provides an invaluable service to your company, but this isn’t something that a lot of employers express. To help you out with this, this article will be exploring some of the best ways to show your employees that you wouldn’t be able to do what you do without them.

The Impact Of Their Work

It can be hard for an employee to see the impact of their work, especially when they aren’t doing a job that involves working with money. This is something you can solve by simply showing them the results of their work, with regular meetings to discuss the state of the business and the work that is driving it forwards. Of course, you may have to keep some things secret, but this doesn’t mean that you can’t give your team members a glimpse at the success of their work.

Praise & Rewards

Many employers fail to take the time to talk to their team members. You need to make sure that you are praising the people who work for you, letting them know that you are grateful that they are working hard. Some bosses will also include rewards along with this. This effort will always help to incentivize harder work, pushing your employees to do even more to help your business to succeed. Of course, though, you need to make sure that this feels sincere.

A Good Working Environment

Many people in the modern world have to work in environments that don’t inspire a sense of importance. While you may not be able to give everyone their own office, you should make sure that their workspace is comfortable, personal, and filled with things that they like. Alongside this, you should also make sure that their work outside your business will also make them feel important. Options like a limousine company can help you with this.

Promotions & Progression

No one likes the idea of doing a job that will never have the potential to change or improve. Promotions are common in the modern world, but you also need to make sure that your employees can progress and improve their current roles. Personal development plans are great for this, though you should also consider the idea of advancing their training to ensure that they are always moving forwards.

Feeling important at work is crucial to your employee’s happiness. Many people lack this in their jobs, and this can make working feel very unsatisfying. Of course, though, you can’t do this at the expense of honesty and discipline, making it extremely vital that you balance this out and ensure that your team is always working to improve itself.

4 Ways To Boost Employee Morale

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StrategyDriven Managing Your People Article |Employee Morale|4 Ways To Boost Employee MoraleYour employees are the backbone and foundation of your company. Without them, it’ll be hard to reach your goals and excel in your role as the boss and owner. It’s in your best interest to build a strong connection with each person you hire.

It’s costly to have to keep replacing employees who aren’t happy or the right fit. Therefore, it’s wise and also necessary to do what you can to keep them around for the long term. The following tips and ideas will help you learn how to boost employee morale and ensure your staff is satisfied and productive.

1. Show You Care

You must show your employees you care daily if you want them to perform well and be happy at your workplace. You can express your appreciation for all their hard work by lending an open ear, giving out specific compliments, offering opportunities for growth, and having an open-door policy. Don’t be afraid to speak up and thank your staff members for doing a good job and for all their efforts. A small gesture can go a long way in helping you boost employee morale. Be transparent and communicate clearly and often to keep everyone happy and on the same page.

2. Offer Attractive Benefits

Another way to boost employee morale is to offer attractive benefits at your company. While you should compensate them well and fairly, there are also other ideas worth considering. For example, you may want to have a game room where they can go relax and regroup or you can offer daycare at your work facility so it’s a friendly and welcoming environment for working parents. In this case, you may want to consider installing a playground rubber mat the kids can run around on and enjoy. You may also want to think about giving your employees days off once in a while or taking them out for a meal to treat them.

3. Ask for Feedback

You can boost employee morale by getting employee feedback and making them feel heard. Not only gather input from your staff but then make positive changes based on their comments and responses. Show you’re listening by adjusting how you operate and manage based on their remarks. They’ll appreciate you taking the time to hear them out and that you’re taking their opinions seriously. Let their feedback guide you to creating a calm, healthy, and organized environment where people want to work.

4. Train Your Staff

Your employees will perform better and be more satisfied at work when you take the time to train them. Offer training as part of the onboarding process and keep it going by rolling out additional opportunities for learning and development throughout the year. Your employees will not only feel more confident and prepared to do their jobs but there will likely be fewer mistakes and safety issues and accidents to deal with when you train them. You must also train your managers so that they can then take over and ensure the other staff members know what they’re doing.

Is Your Onboarding Process Up To Scratch?

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StrategyDriven Managing Your People Article |Onboarding Process|Is Your Onboarding Process Up To Scratch?The happiness of your staff is important, and making sure that they feel settled, happy and valued from day one is a must for your business.

The onboarding process for new starters is something that can affect your turnover and many other elements – get it right, and employees will say great things about your business. Get it wrong, however, and you’ll not only affect that particular employee’s experience, but it could also lead to negative word of mouth what will deter future candidates from applying to your company.

Is your onboarding process up to scratch? Perhaps it’s time to reconsider ready for your next new starter.

Why the onboarding process matters

While most people have suffered from a poor onboarding process at some point in their career, it isn’t something that has to happen. A study on the state of the American workplace revealed that 70% of workers did not feel engaged at work, a statistic that should cause concern for most business. When employees feel disengaged, they’re likely to feel undervalued and unsatisfied with their roles, and more likely to accept a position elsewhere. Feeling engaged from the outset is important for new starters, and will help to make sure that they start their new role feeling confident that they know their place and are receiving effective management.

Onboarding begins before the first day

While an employee doesn’t technically work for you until their first day, there are some things you can do to help make the process easier in advance of their start date. An invitation to a welcome lunch is a great way to ease a new starter in and allows them to get to know some key people before they start work. You can also provide them with some literature that will help them get to understand the company a bit better and help them feel more prepared for their first day. It’s quite rare for companies to carry out any early onboarding, so your business can get ahead of the curve by making a part of your process going forward.

Making that first day a success

Effective onboarding will make sure your new employee is left wowed rather than worried. You can make a new starter’s first day a success by making sure they’ve got a prepared itinerary that includes a tour, meet and greets, and a nice social event like a team breakfast or lunch, you’ll already be getting their day off to a great start. Speak to your current employees about things that would’ve made their first say better and try to implement their comments as much as you can.

Help them settle in

There’s nothing worse than being sat in a new office with nothing to do. New employees left to their own devices can feel nervous and disheartened – they’re there to work after all! Giving your new starter some tasks to get on with can help them start to settle and get to grips with their new role. Put together an onboarding checklist that includes some small, manageable tasks to help keep your new recruit busy while also getting a feel of the office. This can help them prepare for their role and ensures they get the opportunity to ask questions along the way.

Touch base regularly

The first few days and weeks of a new job can be a lot to take in for a new starter. While they might be showing a smile on the outside, things might not be so rosy on the inside. It’s important that you meet with your new employee regularly to find out how they’re getting on and how things can be improved. Many businesses are using onboarding surveys as a way to get authentic feedback about the onboarding process and can help improve things going forward. New employees will form their impressions of an employer quickly, so you’ll want to do everything you can to make that first impression a great one.

If you’re looking to recruit the highest quality staff for your business, you need to nail your onboarding process. By engaging employees from the moment they set foot in your door, you stand a better chance of establishing company loyalty and making your staff feel welcomed and valued. New starters can breathe fresh life into your business, but that will soon disappear if you don’t give them the welcome they deserve. Work on your onboarding process and help boost the reputation of your business as a top employer.