Improving The Quality Of Your Service As A Business

/in /by

StrategyDriven Managing Your Business Article |Customer Service|Improving The Quality Of Your Service As A BusinessThere’s always room for improvement for whatever you do in your lifetime, and when running a business, there should be a constant need to improve the service you are providing to your clients and customers. So here are some tips for improving the quality of your service as a business.

Strengthen Customer Service

Customer service is a very crucial part of the service that you supply as a whole. Without good customer service, you potentially lose out on giving your customers what they need, and that can have a negative impact on the business. Strengthening your customer service can be done in a number of ways. Firstly, look at what you’re already providing in terms of communication and explore new ways of reaching out to the customer and vice versa. Social media is one way that’s enabling both customers and businesses to directly reach out to one another via a direct messaging service or by tagging them in their status. Interaction with customers shows that you are wanting to engage as a company and to develop a stronger relationship.

Look At Quality Improvement If Manufacturing

Quality control when it comes to manufacturing products should always be a priority. Whether it’s offering prepackaged medication or using a more eco-friendly packaging, there are always ways to improve the quality that you’re providing to those companies who are then selling your product to a wider market. You can also look at what your competitors are doing too when it comes to quality control and then adapting these methods to your own but making them better.

Always Ask For Feedback

Feedback should always be welcomed, and if you’re not doing that as a company, you’re blindsiding yourself from improving what might need adjusting or developing. Several eyes are better than just the one, so always reach out to clients and customers to ask for constructive criticism and feedback on how you can improve the services you are providing. It might open your eyes to something you’ve not noticed before and is actually something that’s causing a big problem in the success of your business. So make use of your mailing list and always keep track of reviews that come in for your service or product.

Invest In Research And Training

Two of the elements that can make the biggest difference when it comes to the quality of service is research and training. Investing a budget into these can make a huge improvement on your company as a whole. Market research is always useful to see how your industry has changed and is changing so that you’re able to keep up with the trends and what’s current. Training for your staff is always beneficial and a great way to improve their own career prospects, which could benefit the company massively.

A business that is always looking on ways to improve is one that will continue to have success. Don’t become complacent and always look at ways to strengthen your business and how it operates in every area of its existence.

Strategies For Running A Better Business

/in /by

StrategyDriven Managing Your Business Article |Running a Business|Strategies For Running A Better BusinessYour business will be that much more successful when you take the time to learn more about what you can be doing to improve your ways. It’s all about where your focus exists and how well you’re able to follow and stick to your business plan.

The following strategies are going to help you make sure you’re concentrating on some of the most important aspects so you can run a better business. Remember to take your time and implement changes the right way instead of rushing around and making decisions on the fly. While it may take some time before you see the results you desire, have confidence that your hard work will eventually pay off.

Monitor Spending

You can run a better business by being diligent about monitoring your company’s spending. For example, if you work in the trucking business, then look into ways for how you can reduce fleet costs. These are the types of small adjustments you should be making that will add up to big savings over time. The less you spend, and more you make the more satisfied you’re going to be at the end of the day.

Delegate out Tasks

Another strategy for running a better business is to get in the habit of delegating out tasks to others. The less daily operational responsibilities you have on your plate the more time you’ll have to focus on higher level business initiatives. Get to know your employees and their strengths so you know who will be best at handling each of the different assignments. It’s all about you having trust in your employees that they can get the job done for you the right way and by the required deadline.

Gather Feedback from Others

It’s also important that you’re a good listener and are willing to hear other people out regarding their ideas for improvement. Be proactive and gather feedback from clients and employees so you have a better idea about what you’re doing right and where you’re missing the mark. This way you’ll be able to make informed decisions based on real facts and opinions versus you making assumptions or playing guessing games.

Improve Your Website

In this day and age it’s critical you have a well functioning and professional looking website for your clients to use and potential customers to check out. Be sure to include important information on your company site such as special promotions you’re running and contact information for getting in touch with you. You may want to consider working with a professional designer to ensure that your website is easy to use and that you choose attractive colors and fonts that aren’t distracting.

Conclusion

Running a business is hard work and will take a lot of time and dedication on your part. However, know you can get to a better place when you follow these suggestions and are flexible with your management style and approach. Stick with it and it won’t be long before you’re on your way to experiencing more success and fulfilling days ahead.

6 Ways Your Business Is Wasting Energy

/in /by

StrategyDriven Managing Your Business Article |Wasting Energy |6 Ways Your Business Is Wasting EnergyOver the past few years, we’ve become much more aware of the impact that we’re having on the planet. Ice caps have melted, forests have been cut down, and entire species have been wiped out. As a small business, you might think that there’s little you can do about these issues. Thankfully, that isn’t true. By limiting the energy that you waste, you can help the planet, as well as save money and boost your image. Or if you are intending to switch to a better more energy conserving provider, be sure to check out https://www.simplyswitch.com/.

Here are six ways your business is wasting energy.

Leaving The Lights On

Unless you have staff working through the night, your office should not have its lights left on all hours of the day. This is incredibly wasteful, not to mention pointless. Instead, you should go around the building and ensure that they’re all turned off. If you think that you might forget to do this, or simply don’t want to, then switch to motion sensor lights or put them on a timer instead.

StrategyDriven Managing Your Business Article |Wasting Energy |6 Ways Your Business Is Wasting EnergyScheduling Cleaners At Night

A clean office is a productive office. This is why many employers hire janitorial staff to keep the workspace looking its best. If you have any control over when these employees work, then you should schedule their hours during the day or just after all other staff go home. By doing this, you limit how much extra energy you use and save yourself from paying off-peak energy costs.

Ignoring The Necessary Repairs

Many repairs can cause you to use much more energy than you need to. A leaking roof, for example, will let warm air out and cold air in so that you have to turn up the thermostat. For this reason, you should look into tpo roof repair. Forgetting to change your air filters will also cause heating problems, as dirt and debris will make it much harder to push air through.

Overcharging Your Mobile Devices

Everyone knows that charging cell phones and laptops is important, especially in a workplace where you tend to need them. However, once your gadgets have full batteries, there’s no reason why you should leave them plugged in. They won’t go over 100% after all. Plus, when you overcharge certain mobile devices, it can damage their batteries, making them less efficient.

Covering Up The Vents

Office occupants are going to move furniture around from time to time. You just need to be careful of where they put things. If desks, filing cabinets, or chairs are pushed in front of vents, this will block the airflow, meaning that your HVAC system will have to work much harder. This extra work will waste a lot more energy and cause your energy bills to skyrocket.

Having Unnecessary Vending Machines

A vending machine can make your staff very happy, but it also uses electricity every hour of the day. If your team aren’t using the machine very much, therefore, you should consider getting rid of it. Turning the machine off at night is also an option, but only works for machines containing items that won’t spoil without refrigeration.

Don’t let high energy bills get you down. With the advice above, you can help your wallet and the planet at the same time.

Improving Your Workplace Productivity In Business

/in /by

StrategyDriven Managing Your Business Article |Workplace Productivity|Improving Your Workplace Productivity In BusinessIt’s key that workplace productivity is at it’s very best, all the time. Any dip in productivity and the business growth and success will suffer as a result. There are, however, a number of changes that you can make across your business to ensure that the organization continues to work at maximum speed. Here’s how to improve your workplace productivity in business.

Invest In Technology

There are a lot of software and systems that now exist thanks to the advancement of technology. It’s hard to believe that this wasn’t something that existed so predominantly as it is now. A lot of businesses are putting a budget towards investing in technology to help improve workplace productivity. As an example, task management software can be very useful for those working in teams to avoid miscommunication and those individual staff members who are taking on the slack of others. There are many other systems that now exist, including mobile device management for better asset management. This helps with monitoring and managing devices that your staff have, which can certainly come in useful when staff members have any IT problems that halt their work.

Hiring Valuable Staff

Whenever you hire someone new for your business, they need to bring something to the organisation that’s of value and can help with improving the productivity levels. One of the reasons why productivity is lacking may be due to the fact that your staff are working more than their fair share. This can make them feel like they’re being taken advantage of, so if you have the budget to do so, hire someone new. However, make sure they tick off the requirements in terms of adding value to the company but also that they’ll work well with your current staff. Particularly if there are different departments within the organisation, you want to ensure that they’ll get on well with colleagues because if there’s a dislike amongst others, that can also impact the level of work that gets done on a daily basis.

Create The Right Environment

Your staff are probably working in the same place every day for however long they decide to stay within the company. Obviously, you want them to stay for as long as possible, but a poor work environment can seriously affect the happiness of the organization. A few ways of creating the right environment include:

  • Open spaces but also a selection of private spaces and offices to appeal to all members of staff. Everyone has a preferred way of working after all.
  • Creating a naturally lit space using natural light and ambient lighting. Natural light has a particularly positive impact on your mood.
  • High-quality appliances and work stations are always appreciated because it means that they can work at full capacity without having to deal with IT problems or furniture that’s uncomfortable to sit on or work at.

The right environment isn’t just within the office space, it could also be by offering flexible working. This is a scheme that businesses across industries are trialling because it offers staff the ability to take time off or to work from home remotely. They don’t have to take off vital annual leave for doctors appointments or household emergencies.

Create Reasonable Goals & Objectives

For a business to continue moving forward and hopefully in an upwards trajectory, creating goals and objectives on a regular basis is a must. However, these goals and objectives need to be reasonable for what staff can achieve with the skills, budget and time scale they have. Working under immense pressure can end up affecting the health of staff, and that can eventually have a negative impact on your business. These objectives should be dished out by managers or heads of departments who have a clear understanding of what’s needed. That way, there’s no confusion about what staff are given in terms of these goals or objectives.

Think about offering incentives or rewards for their hard work. Perhaps commission on projects or sales is something that’s possible for a business to give. Help them achieve goals that are doable and support them in reaching these goals by offering rewards that will enable them to continue their hard work. It will also help with staff retention, as staff want to feel valued after all.

Have A Good HR Department

HR can sometimes be given a bad name by staff who feel like they’re not being heard or feel like there’s a lack of HR in the organisation. HR are seriously important to any business to make sure that staff feel protected and can approach them, should they have any concerns about other staff members or to do with their role or certain elements of their contract. So it’s good to focus on building an excellent HR department who can help hire the right staff and are able to contribute to retaining your staff for as long as possible.

Offering support to your staff is always something that HR can help with, but it’s also good to set up regular meetings between HR and staff as well as staff members and their managers or HODs. The reason for this is to build work relationships on a professional level so that everyone feels like they can approach someone within the organisation, no matter what that conversation is about. These meetings can help offer support and guidance in trying times, and that allows staff to feel appreciated.

Improving your workplace productivity is something that will never be perfect. So invest in technology because having the latest in software upgrades and systems can improve how fast daily tasks can be completed. Always aim to hire valuable staff and consider current staff members and whether they’ll fit in within the organisation. Create the right environment so that staff will enjoy coming to work rather than loathing it. Don’t forget to create reasonable goals and objectives on a regular basis to help keep the business moving and ensure you have an excellent HR department to offer full support to all staff in the business.

When Should Your Business Outsource Expert Advice?

/in /by

StrategyDriven Managing Your Business Article |Outsourcing|When Should Your Business Outsource Expert Advice?Sometimes in business it’s useful to call upon expert advice rather than trusting your instincts. You can hire advisors for pretty much anything, but there are a few times in particular when such advice can be valuable. Here are just a few key times to seek advice.

Handling complex legal matters

Business law can be complex and that can be times when its worth getting advice to ensure that your company is meeting all the legal requirements that it should be. Advice may also be necessary when putting legal defence measures in places such as trademarks and health and safety measures, as well as making claims against other people. You can use sites like Lawbite to find a legal advisor suited to your cause.

Making difficult financial decisions

There may be times in business when you need to make difficult financial decisions. This could include finding ways to cut costs or searching for ways to find extra funding. Financial advisors can be useful to call upon in these situations and may know the best route to take in order to save you money. They may also be able to help you get out of business debt. There are many firms out there such as like Sterling & Law that specialise in giving financial advice to businesses.

Solving tech issues

Modern businesses are very reliant on technology. When this technology fails, expert advice if often needed – especially in the case of viruses and bugs. Outsourcing IT support via a company such as Frontline could help to keep your business protected. Such companies are able to offer support remotely so that you don’t have to wait for an IT technician to come out to your office.

Taking on your first employees

The decision to hire your first employees is a big step and requires putting in place multiple measures. This includes having a payroll system, adequate health and safety, insurance and the ability to afford their wages and other legally entitled benefits. Companies like BrightHR can help you with this, guiding you through all the requirements that you need to meet before you hire your first recruit. HR services may also be able to help with other employment-related queries.

Improving your marketing

Many forms of marketing can be DIYed, but sometimes it’s useful to seek some professional advice to ensure that you’re going about it the right way. Marketing consultants may be able to help you identify your target audience and the best ways of reaching them. They may also be able to help you work within a budget. Companies like Red Sky Strategy specialise in giving out marketing advice that is specialised to each client. Other companies may be able to offer specific advice catered to certain marketing strategies such as SEO or social media marketing.