Break the Innovation Chokehold: How to Stop Ruling Like a (Not-So-Benevolent) Dictator and Start Encouraging Big Ideas

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Do you lead your team like you’re the great and powerful head of your own nation? Hidden away in your office, shielded from others, do you deliver orders that must be followed, never considering what your employees might think? Do you parade the halls, factory floors, or store aisles of your organization, holding audience with only the small entourage of upper management trailing after you?

Okay, this might be a slight exaggeration. But even if you embrace a less extreme version of the old ‘command and control’ style of leadership, you’re blocking the natural flow of the life’s blood of the company. Innovation.

The boss must act as the ‘external force’ for continuous, systematic change and innovation in an organization. He or she must be poised to seize the moment and capitalize on unique opportunities when they’re presented. But they’ll never be presented if you don’t stir the pot by constantly listening to your employees and challenging them to think about ‘What if?’ in order to improve your products, processes, or procedures.

To achieve true innovation, you can’t lead like an iron-fisted dictator, where your word and only your word is final. You should instead lead as a benevolent dictator – benevolent’ being the operative word – who always puts the company, the employees, and, most importantly, the customer, first.

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About the Author

Michael Feuer co-founded OfficeMax in 1988 starting with one store and $20,000 of his own money, a partner, and a small group of investors. As CEO, he grew it to more than 1,000 stores worldwide with annual sales topping $5 billion. He is also CEO of Max-Ventures, a venture capital and retail consulting firm, and founder and CEO of Max-Wellness, a comprehensive health and wellness retail chain that launched in 2010. After opening initial laboratory test stores in Florida and Ohio, a national roll-out is now underway. To read Michael Feuer’s complete biography, click here.

Ideas Are the Easy Part

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One of the best aspects of my role as Fahrenheit 212’s COO is that I’m the first person candidates meet when they’re interviewing for a job. No matter how many people I interview, I am constantly astounded by the ideas they bring to our conversations. Amazing, amazing ideas with clear market opportunities.

Drinks that prevent hangovers.

Athletic clothes that go beyond wicking and actually hydrate.

A service called Dial A Mom that would provide all the services you want when you’re sick –making doctor appointments, picking up your prescriptions, even sending chicken soup. And the best part is the business would be staffed by actual retired moms. They would get paid for doing what comes naturally and sick people would get what exactly what they want at exactly the right moment. Genius!

The point is, great ideas are everywhere. Online, off line, even in a line at Starbucks, today’s culture consists of people who are constantly dreaming up new things that should exist. And as a result, I think most readers would likely agree that the old adage is true: ideas can indeed come from anywhere.

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About the Author

Pete Maulik is Partner and Chief Operating Officer at innovation consultancy Fahrenheit 212. He is instrumental in the development, evolution and actualization of clients’ innovation efforts. His experience includes leading innovation projects in the alcohol, technology, FMCG, software, beauty, financial services and hospitality categories. Pete is responsible for unleashing the potential of the Fahrenheit 212 organization. This includes finding world-class people, giving them a structure in which they can perform at their peak and ensuring Fahrenheit 212 is delivering transformational innovations on every project.

Pete has spoken on the power of bringing creativity to business at Columbia Business School, Pace University, American Marketing Association’s Quarterly Meetings, The Art Director’s Club of New York, ESSEC and Fordham Business School.

He holds an undergraduate degree from Harvard and an MBA from Columbia Business School.

Strategic Planning Best Practice 14 – Never Be Satisfied

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Profits are up, costs are down, the market is yours. Time to sit back and enjoy life, right? Wrong!

From Kmart to Walmart, Compaq to Dell, history is replete with examples of organizations that had once dominated a market segment only to become insignificant or non-existent. Today’s fast moving, highly competitive marketplace demands a relentless pursuit of organizational improvement. What is low cost and efficient today is likely to become expensive and unwieldy tomorrow given the rapid pace of technological advances, process innovation, and the entry of tenacious entrepreneurs into the marketplace from around the globe. For organization leaders, this means never being satisfied with the status quo and always seeking to identify ways to improve the organization’s performance.

How Hungry Should an Organization Be?

Executives and managers frequently ask: How high should we set our goals?

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