Benefits of Private Yacht Charter – Exclusive for On-The-Water Cruising Experience

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StrategyDriven Talent Management Article | Benefits of Private Yacht Charter - Exclusive for On-The-Water Cruising ExperienceYou desire an undocked, strategic customer social engagement or executive team building event on a yacht charter with private crew and explore the South of France. Antibes is popular for yachting. As it is near Nice airport, embarking and disembarking charter yacht is easy for tourists cruising towards the South. Therefore, to book a private yacht charter Antibes look for a reliable charter broker. They will even offer expert advice about the key attractions you must see, while cruising.

A private yacht charter Antibes with a whole crew offers a lot of benefits, which you will not enjoy on commercial cruise line. It will offer an exclusive and memorable relationship building meetings on-the-water.

Leave concerns on the land

Before departure, you will need to discuss meal and activities with the crew. Everything from fully stocked bad, food and beverage selection and onboard water equipment [snorkeling gear, kayaks, paddleboards, fishing tolls, etc. will be taken care of prior you arrive.

Flexibility

There will be no itinerary dates or durations pre-planned. The time you go island hopping and come back will depend on you. It does not matter where you desire to undock, take the pleasure in cruising personalized itinerary according to your comfort and convenience. With every sunrise new story needs to be revealed and with every sunset extraordinary memory to be created.

All access passes

With a private yacht, you can easily gain access to pristine beaches and intimate coves, which commercial cruise ships cannot. Moreover, crewed charters can access secluded anchorages and hidden harbors, which self-skippered yachts cannot. It is an all access pass enabling you to enjoy unfiltered views, fresh air and minimal distractions. You can get closer to nature in a very personal way.

No stress of packing

You are accompanied with near and dear people, so there is no concern about dressing, so all-inclusive private charter meeting becomes less stressful in terms of packing. Moreover, you will dine most of the time onboard, so you get a chance to determine the dress code.

Customized menu

With personal gourmet chef to prepare meals onboard as per your preselected menu offers the freedom to dine without any concern about picky eaters, allergies, and dietary restrictions accompanying your meeting cruise. Moreover, all the spirits and meals are selected by you in advance, so you don’t need to struggle with choosing a menu. Just relax as reservation is also not needed.

No boating experience is needed

Fortunately, with private yacht charter you get a trained crew. You don’t need any boating experience because the crew does all the tasks onboard. You enjoy the cruise and VIP services offered.

Unlimited activities

While it is warm, you can go snorkeling and explore the underwater. Take spouses and significant others kayaking or you can even enjoy a cooking class from onboard gourmet chef. The yacht will also be equipped with latest technology for entertainment. You can even plan a wild night on the shore in some foreign city and return back but let the captain and crew know about your whim. They will cooperate happily!

With private yacht charter, indulge and relish a dream meeting!

5 Signs Your Business Needs a CRM Solution

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StrategyDriven Customer Relationship Management Article | CRM Software| 5 Signs Your Business Needs a CRM SolutionBuying software and changing your business processes is a major decision. The same is true if you are considering changing software tools such as adopting CRM software. After all, it affects your sales, your marketing and your service workflows. It probably costs money to implement as well. However, you may be losing money if you don’t change when your business is in dire need of Customer Relationship Management software. Here are five signs your business needs a CRM solution.

The Productivity of Your Staff is Falling

Manual processes like filling out forms and filing them or maintaining spreadsheets take a lot of time. What worked when you had a few dozen clients becomes unworkable when you have hundreds or thousands of people, and the productivity of your staff falls as they struggle to scale up inefficient systems. CRM systems replace these manual processes, automating a lot of data entry and repetitive work. The faster access to accurate data increases revenue per salesperson by forty percent. This allows the organization to grow, and CRM systems will scale much better than your paper filing system.

It can improve the productivity of the rest of the team by giving everyone a single, shared interface containing all of the relevant data. One study found that three fifths of employees say they have to search through four or more systems to find information. That’s wasted time in every case, and it can lead to mistakes. Whether your customer is placing an order, calling customer service or talking to the warranty department, all notes about the customer interactions and all of their history is available to whomever is working with them at that moment. Anyone in the organization can see where clients are in the lifecycle and know exactly what they need.

Sometimes the issue is the basic CRM system you have. Hubspot is one of the most widely used CRM tools, but it is easy to end up with it being just another database to maintain. You may need help integrating it with your website or existing databases. This is where consultants like Chief Martech Officer come in. These HubSpot experts can optimize HubSpot, making it easier to administer or create the custom reports you need. Or you may need help training staff in the proper use of Hubspot’s features, so that their productivity will hit the levels you hoped for.

You Don’t Know What Your Sales Team is Doing

If you don’t know what your sales team is doing, you probably need a CRM system. CRM systems give you visibility into the sales process. They create a centralized place where all information about their schedules and clients are, typically in easy to read dashboards. You can see how many appointments each person has and the number of prospects they’re working with. This allows you to ensure that sales leads don’t fall through the cracks, and you can hold salespeople accountable when they didn’t follow up. You’ll reduce the number of missed sales, and that will improve the bottom line.

You Don’t Know How Your Sales Team Is Performing

CRM systems eliminate tedious, manual reporting. The Customer Relationship management system will generate the reports with a few clicks, freeing up your time for the more important task of analyzing it.

CRM systems allow you to compare the performance of sales people relative to their targets. It allows you to see how your team is doing relative to department goals, and you can pull up this information at any time. It gives you the up-to-date information you need to take corrective action instead of being surprised you fell short of your goals this month.

You won’t have to worry about creating reports and trying to figure out what they mean, either. CRM systems have built-in reporting and data analysis to give you an insight into customer demographics, seasonal trends, and preferences for individual customers or entire groups. You can study the buying habits of existing customers and start to work on nurturing existing business relationships.

Customer Service is Inconsistent or Constantly Bad

If customer service is inconsistent, your organization doesn’t have a shared set of information and business processes. This means that one department may have great service but another doesn’t. And a third department may fall short of good customer service because they simply don’t have the information that they need to do the right thing. All of this contributes to low customer satisfaction. A customer relationship management system allows you to give all customer-facing employees access to all prospect and customer information, and it can be used to standardized business processes.

A side benefit of adopting a CRM system is that it ensures accountability. Customers don’t fall through the cracks because no one took responsibility for a prospect or didn’t follow up on a customer’s problems. You must implement a good CRM system to be able to work on customer experience management.

You Don’t Know What You Do and Don’t Know

How many clients do you have? Who are your clients? If you don’t know this, you may let a lead walk out the door because you didn’t take a hot lead seriously. If you are relying on a key person to know everything, you run the risk of losing information because their laptop was infected with a virus or they left the company. With a CRM system, all of the information is stored in a centralized location.

Furthermore, that data can be backed up to a safe, alternate location. You can pull reports to find out anything you need to know, and you don’t have to worry about mistakes made because people lacked the information they needed to make the right decision. You’ll also know that your departing sales team won’t leave with a list of all their customers.

CRM tools allow you to improve the customer experience and improve the bottom line. Once your business reaches a certain point, you can’t afford not to have a CRM system.

Are You Connecting With Your Customers?

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StrategyDriven Customer Relationship Management Article |Customer Service|Are You Connecting With Your Customers?There are so many things that go into making any kind of business truly successful in the modern age. The truth is that trying to keep up with all of the things that you have to deal with as a business owner can actually be somewhat overwhelming. The main issue is trying to figure out what needs to be at the top of the list of your priorities. A lot of different people will give you different answers to this question. They will say that you need to focus on marketing your business. Others will insist that you need to pay attention to your bottom line above all things. Others will say that keeping up with the times should be your number one priority. However, the truth is that the thing that you should really be paying the most attention to combines all of these things together. The truth is that the one thing that you need to be focusing on more than anything else is your customer base. Your customers are the only reason that your business is something real and not just another pipe dream and you need to make sure that you’re connecting with them properly. However, that can often be something of a challenge. With that in mind, here are some things that you can do to connect more effectively with your customers.

Understanding them

The first thing that you have to understand when it comes to making sure that you’re connecting with your customers is that you have to understand who your customers actually are. There are plenty of great businesses that come up with incredibly effective marketing techniques that still end up failing because they haven’t actually figured out their demographic. This isn’t just a matter of knowing the vague age groups or gender of your target audience. You need to be able to understand your target customers well enough that you can create a clear and detailed profile of them. That way you can not only tailor your marketing to them but you can tailor all aspects of your business in such a way that it is going to be as appealing to them as possible.

Understanding the modern landscape

Of course, it’s not just your customers you need to understand, you also need to understand the context that both you and they are in. The most important change that has come about in terms of how businesses and customers relate to one another is that people generally aren’t as receptive to traditional advertising as they might once have been. Not only that but they often actually find more overt and traditional forms of advertising frustrating and distasteful. Ads are skipped at the start of Youtube videos and pop-ups are closed almost instantly. Customers are interested in content in the modern era and you need to be sure that you’re providing them with just that. Just look at the way that a lot of brands are using social media these days. They’re not just advertising their products. They’re talking to people, making jokes, creating an emotional connection that is essential to building a relationship with customers in the modern era.

Embracing new technology

Technology has also played a major part in the way that businesses connect with their customers. The internet and social media are obvious examples of this but there are ways to go beyond that in how you embrace modern technology. Something that allows you to queue up social media posts on sites like Twitter or your business’s blog means that you’re able to keep up with a clear upload schedule while still focusing on other elements of your business. A few weeks is a lifetime online so a service like that is incredibly valuable. A chatbot on your website is also incredibly useful since it lets you automate a degree of your customer service and remove any barrier between your customers and the information and support they need. Check out this bot building resource page for information how to really get the most out of your website. These might not be the biggest changes in the world, but they’re the kinds of things that can make a huge difference.

Going beyond marketing

The idea of the chatbot raises an interesting point in terms of how you might need to change the way that you’re thinking about connecting with your customers. Most of the time this idea is focussed around marketing, which is certainly important. However, it’s also important to understand that your relationship with your customers goes way beyond marketing. You also need to think about the support and customer service that you’re offering at every stage of your customer’s interaction with your business. Otherwise, you’re going to be putting in plenty of effort into bringing in customers, but no effort into keeping them.

Putting in the effort

Speaking of effort. It’s essential to understand that if you want to connect with your customers in a meaningful way, you have to be willing to put the work in. This is not a part of your business that you can set aside until it’s convenient. It’s an integral part of your business from the very start and if you’re not paying it enough attention, you’re going to end up in trouble.

Of course, it’s essential to understand that this is far from the only thing that you have to worry about when it comes to trying to really make your business the best it can possibly be. The reality is that you need to give the same level of care and attention to every single part of your business because if you don’t then you’re going to end up dropping the ball. It can often feel like you’re spinning plates and keeping them all level can be an exhausting challenge. But that’s just the nature of the beast when it comes to running your own business. It’s the choice that you need to be sure of before you dive in for good. You need to be sure that you’re the kind of person who can handle the pressure and challenge that comes with running any kind of business at all.

 

Key Steps to Improving Your Business Customer Service

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If you want to improve the success of your business, then first and foremost, you need to think of your customers. They are the ones that are going to make the difference between the business being a success or not. Because without any customers, there is no business. So what are the things that you can be doing to improve the relationships that you have with your customers? The answer is an obvious one, but it is often overlooked: improve customer service. No matter how great your team are, how good your business idea is and what you do or sell is, one of the things that customers are likely to remember is what the interaction with your business is like; both negative or positive, it will be remembered.

A strong company will want to have, and hopefully, already strive to have, great customer relationships. But a smart company will be looking for ways to improve and really getting down to the bottom of what good customer service is. It is all about listening carefully to your customers’ needs and wants. You need to make sure that you’re able to keep up, otherwise, they are likely to take their business elsewhere. So here are some ideas to help.

StrategyDriven Customer Relationship Management Article | Key Steps to Improving Your Business Customer Service
 
Strengthen Your Customer Service Skills

First, it is a good idea to make sure that your customer service team, if you have one, has the right skills for your managing the needs of your customers. They are what customers will have first contact with, so it needs to be a good experience, even if the outcome isn’t necessarily positive. customers’ needs. No amount of software or things like CRM can compensate for any shortcomings with your team’s customer service.

Improve Customer Service Strategy

You and your team may have the skills to provide some good customer service, and have no problems with customers interactions. But what strategies can you start to implement to please your customers even more? You don’t want customers to come to you with problems, if they can be dealt with ahead of time.

Getting personal with customers can be a good idea, as it can allow you to have another level of interaction, through sites like Twitter or Facebook. You can also look to improve how you do certain things, such as your logistics or supply chain. If you are noticing that there are things going wrong, then look to do something about them, such as looking into semi truck leasing or other ways to improve deliveries, before big issues come up and people then demand more from you. If you deal with things before they’re an issue, then it really does provide a good customer service experience.

All Customers to Provide Feedback

No matter how proactive you are in the things that you do, there will always be one issue or another that you never manage to get on top of. So to make sure that you learn about all sides of the experience that your customers have with your business, then it can help you to create a simple way for them to provide you with feedback.

Pronto Payments: Get Clients To Cough Up Quicker With These Tips

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StrategyDriven Customer Relationship Management Article |Payments| Pronto Payments: Get Clients To Cough Up Quicker With These TipsDo you have a problem with clients and customers not paying their bills and invoices on time? Not only can this be very annoying, but it can pose a more practical problem for your business when it starts to affect your cash flow. If the majority of invoices aren’t paid on time, you could find that the amount of cash in your bank starts to dwindle and you might even struggle to pay your own bills as a result. But you shouldn’t let it get that far! There are a few ways you can encourage your customers to pay on time and, in some cases, even early. Read on to find out more!

Offer A Range Of Payment Options

Firstly, it’s now necessary to offer your customers and clients numerous ways they can pay you. Even though most people will go online and do a bank transfer using their online bank account, there will still be some people who would prefer not to. So, you need to make sure they can just as easily pay you. You could give customers the chance to ring your office or headquarters so that they can pay with their credit card over the phone. Another option is to accept checks. Even though these are seen as quite an old-fashioned method of payment these days, most of the older generations who aren’t so tech-savvy still prefer to pay this way.

Ensure Payment Processes Are Secure

No matter what kind of payment methods you offer to your customers, you need to make sure that they are all safe and secure. The general public is now very aware of the various ways their sensitive data could end up lost or stolen, and one of the most common reasons for stolen bank details is using unsecured methods of payment. Ivrnet offers secure solutions for over the phone payments, so it’s worth contacting them if you want to continue to offer phone payments that your customers can trust. Make sure that you also use an ecommerce platform that is known for their tight security as well so that your online customers can shop with plenty of peace of mind.

Send Out Invoices On Time

Some companies wait until the very end of the month to carry out their invoicing for work that they have completed over the month. However, this means that you will be invoicing for projects that you did at the start of the month quite late. It’s a much better strategy to send out your invoices and bills as soon as the work has been completed. Your clients will then have a month to pay up from the end date of the work.

StrategyDriven Customer Relationship Management Article |Payments| Pronto Payments: Get Clients To Cough Up Quicker With These TipsDon’t Leave Any Information Off An Invoice

One of the main reasons some clients will give for not paying on time is because they were unable to. There are a few different reasons why they might have been unable to pay on time, but sometimes it is all down to not having enough information to do so. This could be because you have missed off some information from the invoice you sent them. The client will need more than just your bank details to pay. For accounting purposes, they will also need a date on the invoice, your company address, and also the address of your bank. It’s always worth asking them what information they need on your invoice when you first create one for them so that you don’t miss anything that could be important.

Chase Up Payments As Soon As They Are Overdue

Have you just noticed that one of your invoices hasn’t been paid and is now overdue? You need to chase it up right away. It’s worth sending a polite email to remind the client as they might have simply forgotten. It’s a good idea to direct this to their accounts payables department so that it goes straight to the individual who has the responsibility of paying it. If no one responds to that and the invoice continues to be unpaid, you might want to send a more formal demand for payment.

Add Late-Payment Fees And Interest To Overdue Invoices

It’s also important to add some late-payment fees and interest on invoices that are overdue by more than a week. You should calculate a new invoice that includes the original fee and these additions added on. Hopefully, these extra charges will prompt your client to cough up finally!

Follow these tips and your clients should start paying a lot quicker in the future!