Entries by StrategyDriven

Are You a Good Leader?

You will be if you draw on key ethical principles. Here’s how to do it, whether you’re a CEO, a banker, an entrepreneur, or anyone else in business “Never underestimate the other guy’s greed.” This isn’t just a classic line from the 1983 Brian De Palma film, Scarface (written by Oliver Stone). It also reflects […]

StrategyDriven Podcast Special Edition 27 – An Interview with Chris Edgar, author of Inner Productivity

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Special Edition 27 – An Interview with Chris Edgar, author of Inner Productivity explores how […]

Customer Satisfaction: A Flawed Measure

Your customers want more than “satisfying” transactions – they want engaging relationships To master the new discipline of the emotional economy, business leaders need a new way to think about “customer requirements” and a new set of tools to help structure their businesses around them. But exactly how should they construct a new definition of […]