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Your customers want more than “satisfying” transactions – they want engaging relationships To master the new discipline of the emotional economy, business leaders need a new way to think about “customer requirements” and a new set of tools to help structure their businesses around them. But exactly how should they construct a new definition of […]
Hardly a month goes by – or so it seems – without yet another headline about apparent unethical behavior in the executive suite: from criminal misrepresentation, to tax evasion, manipulation of accounts, and a whole smorgasbord of fraud. Not surprisingly, as investors, employees, legislators, or simply bemused observers of human behavior, we all want the […]
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Special Edition 26 – An Interview with Omar Khan, author of Liberating Passion examines how […]
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In our current economic crisis, workplace wellness programs have become essential to maintain the health of both the employer and the employee. Stress in the workplace has been shown to increase absenteeism, hostility, mistrust, and attrition rates, and decrease company morale and productivity. In addition, workplace stress increases rates of anxiety, depression, and cardiovascular mortality. […]
Integral to every succession plan is the ready supply of qualified talent to replace outgoing position holders. While some talent will come from outside the organization, many should come from within.
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