Entries by StrategyDriven

Standards and Expectations – Defining Performance Standards, part 1 of 8

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Standards and expectations define how work is to be performed; providing guidance for the consistent, efficient, value-based execution of tasks. At the outset, developing a comprehensive set of performance standards often appears to be an overwhelming and daunting task as employees within even the ‘least complex’ organizations perform countless different activities every day. However, it is not intended that performance standards be developed for every conceivable activity. Rather, standards should be formulated for those activities reflecting organizational values, implementing corporate strategy, and presenting significant risk. The documented basis behind this finite set of standards provides the guidance needed for employees to make rational judgments about the conduct of less significant activities.

When Does Change Happen?

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Recently, a client called to ask for help: she wanted her franchisees to add Buying Facilitation® to their sales skills so they could close more sales. I sent them a couple of blog posts to help them rethink the differences between pushing a solution and first managing the change that a new solution would require. […]

StrategyDriven Podcast Special Edition 37 – An Interview with Ann Marie Sabath, author of Business Etiquette

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Our Interview with Ann Marie Sabath, author of Business Etiquette, explores the often unwritten and unspoken rules of behavior for the business world that when applied differentiate business professionals from businesspeople; setting them apart and helping them climb the corporate ladder.

Podcast: Play in new window | Download (Duration: 30:48 — 42.3MB)

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