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Pabulum leadership words really bug me – but not as bad as they may bug you if they’re uttered by your leader. Leaders are known by their words, deeds, actions, values, principles, and by the people they attract both on their team and in the world, but… It’s their words that set the tone for […]
A professional’s career and their collected Body of Work encompass time, energy, resources, perseverance and lots of commitment in order to produce. This holds true for any company, institution and for any person. There are three key ingredients in developing deep leadership roots. Long-term success for the company and a healthy career for the individual […]
Summer’s over. Back to school. Boy, there are some memories. High school. College. Subjects you loved, subjects you hated. Teachers you loved, teachers you hated. THE QUESTION IS: What did you learn in school? What lessons are you still using? I have 2.5 major, early and later school-learned lessons I am grateful for: 1. Grammar […]
QUESTION: Why did Facebook pay one billion dollars for Instagram? ANSWER: So that instead of worrying about how many people joined Instagram (and abandoned Facebook), they could brag about it. Are you on Instagram? I am. All of my family is. ALL of my family is. Daughters, granddaughters, in-laws, outlaws. All of them. All of […]
The world of the customer has dramatically changed. The tough economy has made customers more value conscious, demonstrating far more caution in how they spend their hard-earned dollar. The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to […]
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