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As we reflect on the past year, we have many things to be thankful for and in particular the trust and support you – our listeners and readers – have given us. Thank you for making our sixth year a very successful one. May you enjoy the happiest of Thanksgiving Holidays. Best Wishes […]
Success in the workplace depends on your ability to relate effectively to people. Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in an individual employee’s skill or motivation.1 Difficult workplace relationships are far more than a nuisance; they can cause anxiety, burnout, clinical depression and […]
The minute I get a thought, I capture it. For the past year or so, I’ve been texting myself through voice dictation. It works. It’s the same way I am writing this column. Voice to text. It works. I’m about to show you, and share with you, some of those random thoughts. They are in […]
If businesses exist, as the father of Business Management Peter Drucker proposed, “to create and keep a customer,” then success is defined by the relationships you establish with your customers. Giving them the best experience possible goes a long way toward securing future business. Here are four fundamentals of creating successful relationships with customers and […]
Silent Killer #2: Not Listening To truly listen does not mean merely hearing or paying attention. Listening is a specific type of active interpretation that shapes our realities. This largely unknown and certainly unrecognized skill is critical in the new business world. By blindly creating and/or tolerating working conditions in which people do not and […]
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